A comparative analysis of generative neural attention-based service chatbot
Companies constantly rely on customer support to deliver pre-and post-sale services to their clients through websites, mobile devices or social media platforms such as Twitter. In assisting customers, companies employ virtual service agents (chatbots) to provide support via communication devices. Th...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Science and Information Organization
2022
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/100900/1/SinarwatiMohamadSuhaili2022_AComparativeAnalysisofGenerativeNeural.pdf http://eprints.utm.my/id/eprint/100900/ http://dx.doi.org/10.14569/IJACSA.2022.0130885 |
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