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Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare

The implementation of Value Stream Mapping (VSM) method in healthcare institutions has started since the 1990s, mainly to fulfill the current need for an improved quality and efficiency in delivering services. However, the application of VSM in Malaysia healthcare institutions is still at an early s...

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Main Author: Haron, Siti Haizatul Aishah
Format: Thesis
Language:English
English
English
Published: 2017
Subjects:
RA Public aspects of medicine
Online Access:http://eprints.uthm.edu.my/861/2/24p%20SITI%20HAIZATUL%20AISHAH%20HARON.pdf
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spelling my.uthm.eprints.8612021-09-06T05:42:27Z http://eprints.uthm.edu.my/861/ Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare Haron, Siti Haizatul Aishah RA Public aspects of medicine The implementation of Value Stream Mapping (VSM) method in healthcare institutions has started since the 1990s, mainly to fulfill the current need for an improved quality and efficiency in delivering services. However, the application of VSM in Malaysia healthcare institutions is still at an early stage. These institutions are under pressure to improve service quality and costs. Most of the healthcare institutions are facing an issue regarding long waiting time. Therefore, the intentions of this study are to investigate any process improvement that is currently being practiced by Healthcare Industry within Malaysia and reduce the waste and lead time in the process flow of patient by using VSM. VSM is one of the lean tools that can be used for process improvement in reducing both waste and lead time. Furthermore, VSM strengthens the analysis and provides clearer vision and plans by connecting all improvement methods in one figure. The study implemented a mixed method which includes distribution of questionnaires to explore the current practices on process improvement and observation process in order to reduce waste and also the lead time. The questionnaires were distributed to 141 respondents from the management team of healthcare industry in Malaysia. This study received 34% feedback through the survey of quantitative data. Results from quantitative data analysis shows that currently, 5S is the most applied process improvement practice in Malaysia healthcare industry. The results from the qualitative data showed that the waste and lead time in the process flow of patient are successfully reduced. The findings proposed that the healthcare should combine the process of registration with the blood and urine tests into one process, and also combine the process of check-up with the process of treatment. The number of staff remains the same. This study also suggests for the health centre to relocate the filing shelves to facilitate easier staff access, reorganize the layout of the clinic and relocate the room according to the process. These suggestions will improve the total lead time and reduced the cycle time and waste in the process flow for patient. The result of this study is significant for other healthcare as well who are looking for further insight to implement VSM in their process flow, and intended to reduce the waste occurred within their healthcare. 2017-02 Thesis NonPeerReviewed text en http://eprints.uthm.edu.my/861/2/24p%20SITI%20HAIZATUL%20AISHAH%20HARON.pdf text en http://eprints.uthm.edu.my/861/1/SITI%20HAIZATUL%20AISHAH%20HARON%20COPYRIGHT%20DECLARATION.pdf text en http://eprints.uthm.edu.my/861/3/SITI%20HAIZATUL%20AISHAH%20HARON%20WATERMARK.pdf Haron, Siti Haizatul Aishah (2017) Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare. Masters thesis, Universiti Tun Hussein Onn Malaysia.
institution Universiti Tun Hussein Onn Malaysia
building UTHM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
url_provider http://eprints.uthm.edu.my/
language English
English
English
topic RA Public aspects of medicine
spellingShingle RA Public aspects of medicine
Haron, Siti Haizatul Aishah
Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
description The implementation of Value Stream Mapping (VSM) method in healthcare institutions has started since the 1990s, mainly to fulfill the current need for an improved quality and efficiency in delivering services. However, the application of VSM in Malaysia healthcare institutions is still at an early stage. These institutions are under pressure to improve service quality and costs. Most of the healthcare institutions are facing an issue regarding long waiting time. Therefore, the intentions of this study are to investigate any process improvement that is currently being practiced by Healthcare Industry within Malaysia and reduce the waste and lead time in the process flow of patient by using VSM. VSM is one of the lean tools that can be used for process improvement in reducing both waste and lead time. Furthermore, VSM strengthens the analysis and provides clearer vision and plans by connecting all improvement methods in one figure. The study implemented a mixed method which includes distribution of questionnaires to explore the current practices on process improvement and observation process in order to reduce waste and also the lead time. The questionnaires were distributed to 141 respondents from the management team of healthcare industry in Malaysia. This study received 34% feedback through the survey of quantitative data. Results from quantitative data analysis shows that currently, 5S is the most applied process improvement practice in Malaysia healthcare industry. The results from the qualitative data showed that the waste and lead time in the process flow of patient are successfully reduced. The findings proposed that the healthcare should combine the process of registration with the blood and urine tests into one process, and also combine the process of check-up with the process of treatment. The number of staff remains the same. This study also suggests for the health centre to relocate the filing shelves to facilitate easier staff access, reorganize the layout of the clinic and relocate the room according to the process. These suggestions will improve the total lead time and reduced the cycle time and waste in the process flow for patient. The result of this study is significant for other healthcare as well who are looking for further insight to implement VSM in their process flow, and intended to reduce the waste occurred within their healthcare.
format Thesis
author Haron, Siti Haizatul Aishah
author_facet Haron, Siti Haizatul Aishah
author_sort Haron, Siti Haizatul Aishah
title Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_short Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_full Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_fullStr Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_full_unstemmed Process flow improvement using value stream mapping to reduce waste and lead time in Malaysia healthcare
title_sort process flow improvement using value stream mapping to reduce waste and lead time in malaysia healthcare
publishDate 2017
url http://eprints.uthm.edu.my/861/2/24p%20SITI%20HAIZATUL%20AISHAH%20HARON.pdf
http://eprints.uthm.edu.my/861/1/SITI%20HAIZATUL%20AISHAH%20HARON%20COPYRIGHT%20DECLARATION.pdf
http://eprints.uthm.edu.my/861/3/SITI%20HAIZATUL%20AISHAH%20HARON%20WATERMARK.pdf
http://eprints.uthm.edu.my/861/
_version_ 1738580791788568576
score 13.211869

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