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A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations

Patient satisfaction is imperative in every healthcare organization. Service quality is the utmost important aspect that yields patient satisfaction in hospitals. Since Information Technology (IT) is widely used in hospitals, its applications can give rise to different issues related to patient sati...

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Main Authors: Ismail, Nurul Izzatty, Abdullah, Nor Hazana
Format: Article
Language:English
Published: IOP Publishing 2018
Subjects:
T Technology (General)
T58.6-58.62 Management information systems
Online Access:http://eprints.uthm.edu.my/5384/1/AJ%202018%20%28511%29.pdf
http://eprints.uthm.edu.my/5384/
http://dx.doi.org/10.1088/1742-6596/1049/1/012024
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spelling my.uthm.eprints.53842022-01-09T05:32:42Z http://eprints.uthm.edu.my/5384/ A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations Ismail, Nurul Izzatty Abdullah, Nor Hazana T Technology (General) T58.6-58.62 Management information systems Patient satisfaction is imperative in every healthcare organization. Service quality is the utmost important aspect that yields patient satisfaction in hospitals. Since Information Technology (IT) is widely used in hospitals, its applications can give rise to different issues related to patient satisfaction. This is because patient satisfaction derived from utilizing health information exchange systems (HIEs) depends on the service quality of the systems. This paper presents a systematic review of the impacts of service quality of Health Information Exchanges (HIEs) on patient satisfaction. Five databases, namely Scopus, IEEE, Proquest, Emerald and Science Direct were accessed to search for relevant studies. In total, 714 studies met the inclusion criteria. The result shows that five factors at the healthcare organizations that adopted HIEs have impacts on patient satisfaction: Tangibility, Reliability, Assistance, Safety and Empathy. IOP Publishing 2018 Article PeerReviewed text en http://eprints.uthm.edu.my/5384/1/AJ%202018%20%28511%29.pdf Ismail, Nurul Izzatty and Abdullah, Nor Hazana (2018) A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations. International PostGraduate Conference on Applied Science & Physics, 1049. pp. 1-8. ISSN 1755-1315 http://dx.doi.org/10.1088/1742-6596/1049/1/012024
institution Universiti Tun Hussein Onn Malaysia
building UTHM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
url_provider http://eprints.uthm.edu.my/
language English
topic T Technology (General)
T58.6-58.62 Management information systems
spellingShingle T Technology (General)
T58.6-58.62 Management information systems
Ismail, Nurul Izzatty
Abdullah, Nor Hazana
A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations
description Patient satisfaction is imperative in every healthcare organization. Service quality is the utmost important aspect that yields patient satisfaction in hospitals. Since Information Technology (IT) is widely used in hospitals, its applications can give rise to different issues related to patient satisfaction. This is because patient satisfaction derived from utilizing health information exchange systems (HIEs) depends on the service quality of the systems. This paper presents a systematic review of the impacts of service quality of Health Information Exchanges (HIEs) on patient satisfaction. Five databases, namely Scopus, IEEE, Proquest, Emerald and Science Direct were accessed to search for relevant studies. In total, 714 studies met the inclusion criteria. The result shows that five factors at the healthcare organizations that adopted HIEs have impacts on patient satisfaction: Tangibility, Reliability, Assistance, Safety and Empathy.
format Article
author Ismail, Nurul Izzatty
Abdullah, Nor Hazana
author_facet Ismail, Nurul Izzatty
Abdullah, Nor Hazana
author_sort Ismail, Nurul Izzatty
title A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations
title_short A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations
title_full A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations
title_fullStr A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations
title_full_unstemmed A systematic review of patient satisfaction on health information exchange in Malaysian Public Healthcare Organizations
title_sort systematic review of patient satisfaction on health information exchange in malaysian public healthcare organizations
publisher IOP Publishing
publishDate 2018
url http://eprints.uthm.edu.my/5384/1/AJ%202018%20%28511%29.pdf
http://eprints.uthm.edu.my/5384/
http://dx.doi.org/10.1088/1742-6596/1049/1/012024
_version_ 1738581372327428096
score 13.211869

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