Cover Image

Overview of the operational service quality in UAE Government

Government service providers now play a growing important role in the general economy of some countries. The purpose of this study is to determine the operational service quality in United Arab Emirates (UAE) government. Fundamentally, there is a need to identify the issues of impact of government o...

Full description

Saved in:
Bibliographic Details
Main Authors: Kasim, Rozilah, Al Meqbaali, Salem R.
Format: Article
Language:English
Published: Penerbit UTHM 2018
Subjects:
HD28-70 Management. Industrial Management
T Technology (General)
Online Access:http://eprints.uthm.edu.my/5335/1/AJ%202018%20%28153%29.pdf
http://eprints.uthm.edu.my/5335/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uthm.eprints.5335
record_format eprints
spelling my.uthm.eprints.53352022-01-09T03:51:06Z http://eprints.uthm.edu.my/5335/ Overview of the operational service quality in UAE Government Kasim, Rozilah Al Meqbaali, Salem R. HD28-70 Management. Industrial Management T Technology (General) Government service providers now play a growing important role in the general economy of some countries. The purpose of this study is to determine the operational service quality in United Arab Emirates (UAE) government. Fundamentally, there is a need to identify the issues of impact of government operational service quality towards service quality in the UAE. The most popular model used among general instruments for evaluation of service quality is SERVQUAL, which is being the most effective and mostly used model in service quality evaluation. Service quality is a sort of dimensions that reflects several things, such as reliability, responsiveness, assurance, empathy, tangible etc. In order to understand the research phenomenon of the operational service quality in UAE government service, this research basically emphasizes on the precedent literatures. Since this is a conceptual paper, this study establishes the need the operational service quality in UAE government service by empirically and theoretically. In depth findings show that, effective measurement of service quality and excellence for various dimensions of Government service could be very useful in the segmentation of customers and the allocation of resources. Government sectors could focus on different customer needs and the service quality dimensions, which are crucial in achieving operational service quality. Penerbit UTHM 2018 Article PeerReviewed text en http://eprints.uthm.edu.my/5335/1/AJ%202018%20%28153%29.pdf Kasim, Rozilah and Al Meqbaali, Salem R. (2018) Overview of the operational service quality in UAE Government. Journal of Techno Social, 9 (2). pp. 71-78. ISSN 2229-8940
institution Universiti Tun Hussein Onn Malaysia
building UTHM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
url_provider http://eprints.uthm.edu.my/
language English
topic HD28-70 Management. Industrial Management
T Technology (General)
spellingShingle HD28-70 Management. Industrial Management
T Technology (General)
Kasim, Rozilah
Al Meqbaali, Salem R.
Overview of the operational service quality in UAE Government
description Government service providers now play a growing important role in the general economy of some countries. The purpose of this study is to determine the operational service quality in United Arab Emirates (UAE) government. Fundamentally, there is a need to identify the issues of impact of government operational service quality towards service quality in the UAE. The most popular model used among general instruments for evaluation of service quality is SERVQUAL, which is being the most effective and mostly used model in service quality evaluation. Service quality is a sort of dimensions that reflects several things, such as reliability, responsiveness, assurance, empathy, tangible etc. In order to understand the research phenomenon of the operational service quality in UAE government service, this research basically emphasizes on the precedent literatures. Since this is a conceptual paper, this study establishes the need the operational service quality in UAE government service by empirically and theoretically. In depth findings show that, effective measurement of service quality and excellence for various dimensions of Government service could be very useful in the segmentation of customers and the allocation of resources. Government sectors could focus on different customer needs and the service quality dimensions, which are crucial in achieving operational service quality.
format Article
author Kasim, Rozilah
Al Meqbaali, Salem R.
author_facet Kasim, Rozilah
Al Meqbaali, Salem R.
author_sort Kasim, Rozilah
title Overview of the operational service quality in UAE Government
title_short Overview of the operational service quality in UAE Government
title_full Overview of the operational service quality in UAE Government
title_fullStr Overview of the operational service quality in UAE Government
title_full_unstemmed Overview of the operational service quality in UAE Government
title_sort overview of the operational service quality in uae government
publisher Penerbit UTHM
publishDate 2018
url http://eprints.uthm.edu.my/5335/1/AJ%202018%20%28153%29.pdf
http://eprints.uthm.edu.my/5335/
_version_ 1738581366392487936
score 13.211869

Similar Items