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Quality of service in public higher education institution (HEI) facilities: a critical literature review

This study presents an initial step for the development of a suitable approach to assess public higher education institution (HEI) facilities’ service quality. Nowadays, spirit of service excellence has become prominent within HEIs. In this sense, research focused on quality of service in public HEI...

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Main Authors: Hasbullah, Amilia, Wan Yusoff, Wan Zahari
Format: Article
Language:English
Published: Universiti Teknologi Malaysia 2018
Subjects:
HA Statistics
L Education (General)
T Technology (General)
LB2300-2430 Higher education
Online Access:http://eprints.uthm.edu.my/4872/1/AJ%202018%20%28131%29.pdf
http://eprints.uthm.edu.my/4872/
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spelling my.uthm.eprints.48722021-12-23T04:11:47Z http://eprints.uthm.edu.my/4872/ Quality of service in public higher education institution (HEI) facilities: a critical literature review Hasbullah, Amilia Wan Yusoff, Wan Zahari HA Statistics L Education (General) T Technology (General) LB2300-2430 Higher education This study presents an initial step for the development of a suitable approach to assess public higher education institution (HEI) facilities’ service quality. Nowadays, spirit of service excellence has become prominent within HEIs. In this sense, research focused on quality of service in public HEI context. This topic mostly discusses about service quality in programmes and processes in HEIs. Nevertheless, studies focusing on service quality, particularly in facilities, are still lacking. This justifies the development of an approach to assess quality of service in public HEI facilities. Universiti Teknologi Malaysia 2018 Article PeerReviewed text en http://eprints.uthm.edu.my/4872/1/AJ%202018%20%28131%29.pdf Hasbullah, Amilia and Wan Yusoff, Wan Zahari (2018) Quality of service in public higher education institution (HEI) facilities: a critical literature review. International Journal of Innovation and Business Strategy, 9 (1). pp. 64-68. ISSN 2232-044X
institution Universiti Tun Hussein Onn Malaysia
building UTHM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
url_provider http://eprints.uthm.edu.my/
language English
topic HA Statistics
L Education (General)
T Technology (General)
LB2300-2430 Higher education
spellingShingle HA Statistics
L Education (General)
T Technology (General)
LB2300-2430 Higher education
Hasbullah, Amilia
Wan Yusoff, Wan Zahari
Quality of service in public higher education institution (HEI) facilities: a critical literature review
description This study presents an initial step for the development of a suitable approach to assess public higher education institution (HEI) facilities’ service quality. Nowadays, spirit of service excellence has become prominent within HEIs. In this sense, research focused on quality of service in public HEI context. This topic mostly discusses about service quality in programmes and processes in HEIs. Nevertheless, studies focusing on service quality, particularly in facilities, are still lacking. This justifies the development of an approach to assess quality of service in public HEI facilities.
format Article
author Hasbullah, Amilia
Wan Yusoff, Wan Zahari
author_facet Hasbullah, Amilia
Wan Yusoff, Wan Zahari
author_sort Hasbullah, Amilia
title Quality of service in public higher education institution (HEI) facilities: a critical literature review
title_short Quality of service in public higher education institution (HEI) facilities: a critical literature review
title_full Quality of service in public higher education institution (HEI) facilities: a critical literature review
title_fullStr Quality of service in public higher education institution (HEI) facilities: a critical literature review
title_full_unstemmed Quality of service in public higher education institution (HEI) facilities: a critical literature review
title_sort quality of service in public higher education institution (hei) facilities: a critical literature review
publisher Universiti Teknologi Malaysia
publishDate 2018
url http://eprints.uthm.edu.my/4872/1/AJ%202018%20%28131%29.pdf
http://eprints.uthm.edu.my/4872/
_version_ 1738581308151431168
score 13.211869

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