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Undergraduates’ experience and satisfaction of massive open online course in Malaysia

While massive open online course (MOOC) is gaining popularity, studies have shown how negative user experience of the learning platform can lead to issues related to poor learning performance. OpenLearning, as the official national coordinated MOOCs program for higher education institutions in Malay...

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Main Authors:	Attan, Mohd Nizam, Abd Hamid, Aizathul Hani, Abdullah, Muhaymin Hakim, Md Yunus, Marzudi, Mansur, Akhmad
Format:	Article
Language:	English
Published:	Ijere 2024
Subjects:	LB Theory and practice of education
Online Access:	http://eprints.uthm.edu.my/12422/1/J17904_b925bed9150fd4cba148add4027cc1ae.pdf http://eprints.uthm.edu.my/12422/ https://doi.org/10.11591/ijere.v13i3.27502
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spelling	my.uthm.eprints.124222025-01-31T08:46:17Z http://eprints.uthm.edu.my/12422/ Undergraduates’ experience and satisfaction of massive open online course in Malaysia Attan, Mohd Nizam Abd Hamid, Aizathul Hani Abdullah, Muhaymin Hakim Md Yunus, Marzudi Mansur, Akhmad LB Theory and practice of education While massive open online course (MOOC) is gaining popularity, studies have shown how negative user experience of the learning platform can lead to issues related to poor learning performance. OpenLearning, as the official national coordinated MOOCs program for higher education institutions in Malaysia, is still considerably gaining momentum in this country, thus much can still be observed in the usability aspect of this platform from the student’s perspective. This study aimed to evaluate the aspects of user experience and learning satisfaction of MOOC OpenLearning involving undergraduate students in a public university in Malaysia. Data were gathered through the online survey method which adapted questions from the user experience questionnaire (UEQ) and the usefulness, satisfaction, and ease of use (USE) questionnaire. Descriptive analyses revealed moderate positive levels of user experience and learning satisfaction towards MOOC OpenLearning among the respondents. Furthermore, there was a significant positive correlation between both factors, suggesting the importance of considering user experience as the key factor in enhancing students’ satisfaction with MOOC. Recommendations arising from the students’ perceptions and concerns on the usability aspect contribute towards developing strategic guidelines for enhancing students’ learning experiences, especially during circumstances that necessitate effective online learning strategies. Ijere 2024 Article PeerReviewed text en http://eprints.uthm.edu.my/12422/1/J17904_b925bed9150fd4cba148add4027cc1ae.pdf Attan, Mohd Nizam and Abd Hamid, Aizathul Hani and Abdullah, Muhaymin Hakim and Md Yunus, Marzudi and Mansur, Akhmad (2024) Undergraduates’ experience and satisfaction of massive open online course in Malaysia. International Journal of Evaluation and Research in Education, 13 (3). pp. 1712-1718. ISSN 2252-8822 https://doi.org/10.11591/ijere.v13i3.27502
institution	Universiti Tun Hussein Onn Malaysia
building	UTHM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Tun Hussein Onn Malaysia
content_source	UTHM Institutional Repository
url_provider	http://eprints.uthm.edu.my/
language	English
topic	LB Theory and practice of education
spellingShingle	LB Theory and practice of education Attan, Mohd Nizam Abd Hamid, Aizathul Hani Abdullah, Muhaymin Hakim Md Yunus, Marzudi Mansur, Akhmad Undergraduates’ experience and satisfaction of massive open online course in Malaysia
description	While massive open online course (MOOC) is gaining popularity, studies have shown how negative user experience of the learning platform can lead to issues related to poor learning performance. OpenLearning, as the official national coordinated MOOCs program for higher education institutions in Malaysia, is still considerably gaining momentum in this country, thus much can still be observed in the usability aspect of this platform from the student’s perspective. This study aimed to evaluate the aspects of user experience and learning satisfaction of MOOC OpenLearning involving undergraduate students in a public university in Malaysia. Data were gathered through the online survey method which adapted questions from the user experience questionnaire (UEQ) and the usefulness, satisfaction, and ease of use (USE) questionnaire. Descriptive analyses revealed moderate positive levels of user experience and learning satisfaction towards MOOC OpenLearning among the respondents. Furthermore, there was a significant positive correlation between both factors, suggesting the importance of considering user experience as the key factor in enhancing students’ satisfaction with MOOC. Recommendations arising from the students’ perceptions and concerns on the usability aspect contribute towards developing strategic guidelines for enhancing students’ learning experiences, especially during circumstances that necessitate effective online learning strategies.
format	Article
author	Attan, Mohd Nizam Abd Hamid, Aizathul Hani Abdullah, Muhaymin Hakim Md Yunus, Marzudi Mansur, Akhmad
author_facet	Attan, Mohd Nizam Abd Hamid, Aizathul Hani Abdullah, Muhaymin Hakim Md Yunus, Marzudi Mansur, Akhmad
author_sort	Attan, Mohd Nizam
title	Undergraduates’ experience and satisfaction of massive open online course in Malaysia
title_short	Undergraduates’ experience and satisfaction of massive open online course in Malaysia
title_full	Undergraduates’ experience and satisfaction of massive open online course in Malaysia
title_fullStr	Undergraduates’ experience and satisfaction of massive open online course in Malaysia
title_full_unstemmed	Undergraduates’ experience and satisfaction of massive open online course in Malaysia
title_sort	undergraduates’ experience and satisfaction of massive open online course in malaysia
publisher	Ijere
publishDate	2024
url	http://eprints.uthm.edu.my/12422/1/J17904_b925bed9150fd4cba148add4027cc1ae.pdf http://eprints.uthm.edu.my/12422/ https://doi.org/10.11591/ijere.v13i3.27502
_version_	1823094304702201856
score	13.23648

Undergraduates’ experience and satisfaction of massive open online course in Malaysia

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