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The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel

Transformational leadership and organizational citizenship behavior (OCB) are critical elements to enhance employee performance in an organization. However, nearly 90% of hotels had to lay off globally due to the COVID-19 pandemic. Malaysia’s leadership also has been out of focus for many years and...

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Main Authors: Yet, Shi Chan, Shiau, Wei Chan, Ismail, Fadillah, Ahmad, Md Fauzi, Zaman, Izzuddin
Format: Conference or Workshop Item
Language:English
Published: 2024
Subjects:
HD Industries. Land use. Labor
Online Access:http://eprints.uthm.edu.my/12107/1/P16912_052ea0ec74425538bb0065cb2b6edf21.pdf%205.pdf
http://eprints.uthm.edu.my/12107/
https://doi.org/10.30880/rmtb.2024.05.01.065
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spelling my.uthm.eprints.121072024-12-01T04:05:21Z http://eprints.uthm.edu.my/12107/ The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel Yet, Shi Chan Shiau, Wei Chan Ismail, Fadillah Ahmad, Md Fauzi Zaman, Izzuddin HD Industries. Land use. Labor Transformational leadership and organizational citizenship behavior (OCB) are critical elements to enhance employee performance in an organization. However, nearly 90% of hotels had to lay off globally due to the COVID-19 pandemic. Malaysia’s leadership also has been out of focus for many years and most of the organizations do not realize the importance of OCB in the workplace. Hence, the objectives of this research are to measure the level of employee performance, and to identify the relationship and the effect of transformational leadership and OCB on employee performance in ABC Hotel. The research was a cross-sectional study and a quantitative method was utilized. The questionnaire was adopted from previous research and the validity and reliability were shown at a high level. The data was collected through Google Forms from 122 employees in the target population by using stratified random sampling. The return rate reached 95.08%. The results of the current study provide empirical evidence on key issues related to transformational leadership and OCB of employees in ABC Hotel. Findings have shown a high level of employee performance with a positive relationship between transformational leadership (r=0.742) and OCB (r=0.638) with employee performance. The main result also showed that transformational leadership (r2=0.759) and OCB (r2=0.688) have a significant effect on employee performance. In conclusion, this research provides clear direction to stakeholders on the existing transformational leadership and OCB for the improvement in employee performance at ABC Hotel and other private sectors 2024 Conference or Workshop Item PeerReviewed text en http://eprints.uthm.edu.my/12107/1/P16912_052ea0ec74425538bb0065cb2b6edf21.pdf%205.pdf Yet, Shi Chan and Shiau, Wei Chan and Ismail, Fadillah and Ahmad, Md Fauzi and Zaman, Izzuddin (2024) The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel. In: RESEARCH IN MANAGEMENT OF TECHNOLOGY AND BUSINESS. https://doi.org/10.30880/rmtb.2024.05.01.065
institution Universiti Tun Hussein Onn Malaysia
building UTHM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Tun Hussein Onn Malaysia
content_source UTHM Institutional Repository
url_provider http://eprints.uthm.edu.my/
language English
topic HD Industries. Land use. Labor
spellingShingle HD Industries. Land use. Labor
Yet, Shi Chan
Shiau, Wei Chan
Ismail, Fadillah
Ahmad, Md Fauzi
Zaman, Izzuddin
The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel
description Transformational leadership and organizational citizenship behavior (OCB) are critical elements to enhance employee performance in an organization. However, nearly 90% of hotels had to lay off globally due to the COVID-19 pandemic. Malaysia’s leadership also has been out of focus for many years and most of the organizations do not realize the importance of OCB in the workplace. Hence, the objectives of this research are to measure the level of employee performance, and to identify the relationship and the effect of transformational leadership and OCB on employee performance in ABC Hotel. The research was a cross-sectional study and a quantitative method was utilized. The questionnaire was adopted from previous research and the validity and reliability were shown at a high level. The data was collected through Google Forms from 122 employees in the target population by using stratified random sampling. The return rate reached 95.08%. The results of the current study provide empirical evidence on key issues related to transformational leadership and OCB of employees in ABC Hotel. Findings have shown a high level of employee performance with a positive relationship between transformational leadership (r=0.742) and OCB (r=0.638) with employee performance. The main result also showed that transformational leadership (r2=0.759) and OCB (r2=0.688) have a significant effect on employee performance. In conclusion, this research provides clear direction to stakeholders on the existing transformational leadership and OCB for the improvement in employee performance at ABC Hotel and other private sectors
format Conference or Workshop Item
author Yet, Shi Chan
Shiau, Wei Chan
Ismail, Fadillah
Ahmad, Md Fauzi
Zaman, Izzuddin
author_facet Yet, Shi Chan
Shiau, Wei Chan
Ismail, Fadillah
Ahmad, Md Fauzi
Zaman, Izzuddin
author_sort Yet, Shi Chan
title The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel
title_short The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel
title_full The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel
title_fullStr The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel
title_full_unstemmed The effect of transformational leadership and organizational citizenship behaviour on employee performance in ABC Hotel
title_sort effect of transformational leadership and organizational citizenship behaviour on employee performance in abc hotel
publishDate 2024
url http://eprints.uthm.edu.my/12107/1/P16912_052ea0ec74425538bb0065cb2b6edf21.pdf%205.pdf
http://eprints.uthm.edu.my/12107/
https://doi.org/10.30880/rmtb.2024.05.01.065
_version_ 1817845165754155008
score 13.223943

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