Staff View: Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College

Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College

Maintenance services play a pivotal role in maintaining existing facilities, structures, buildings, and real property, encompassing routine maintenance, repairs, and replacement. In the contemporary landscape, the quality of maintenance has emerged as a critical factor in ensuring the optimal functi...

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Main Authors:	Mohd Midhal, Amirul Hafizi, Mustafa, Mohd Syafiq Syazwan, Zakaria, Anies Faziehan, Yusof, Fatimah, Musa, Kamaruzaman, Abdul Rahman, Ashraf, Abd Latif, Muhamad Faiz, Maranatha Wijayaningtyas, Maranatha Wijayaningtyas, Ahmad Rusyaidi Jumat, Ahmad Rusyaidi Jumat
Format:	Article
Language:	English
Published:	semarak ilmu 2024
Subjects:	T Technology (General)
Online Access:	http://eprints.uthm.edu.my/11168/1/J17651_e1c49ce57d4c3ac6f632e2d44de8399e.pdf http://eprints.uthm.edu.my/11168/ https://doi.org/10.37934/araset.38.2.5670
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spelling	my.uthm.eprints.111682024-06-19T03:47:19Z http://eprints.uthm.edu.my/11168/ Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College Mohd Midhal, Amirul Hafizi Mustafa, Mohd Syafiq Syazwan Zakaria, Anies Faziehan Yusof, Fatimah Musa, Kamaruzaman Abdul Rahman, Ashraf Abd Latif, Muhamad Faiz Maranatha Wijayaningtyas, Maranatha Wijayaningtyas Ahmad Rusyaidi Jumat, Ahmad Rusyaidi Jumat T Technology (General) Maintenance services play a pivotal role in maintaining existing facilities, structures, buildings, and real property, encompassing routine maintenance, repairs, and replacement. In the contemporary landscape, the quality of maintenance has emerged as a critical factor in ensuring the optimal function of buildings and their components. This research endeavors to ascertain the perceived levels of students’ satisfaction and expectation towards the quality of maintenance services at the residential college of Universiti Tun Hussein Onn Malaysia Pagoh Campus. This study also aimed to delineate maintenance strategies that leverage several technologies to enhance maintenance service quality. Through questionnaires, this study collected responses from a sample of participants and employed SERVQUAL approach, comprising five distinct elements, for analysis. Findings indicated that students' expectation and satisfaction levels, particularly in the realms of reliability, tangibles, and assurance, yielded high scores. However, responsiveness and empathy recorded comparatively lower scores. Additionally, the Importance Index (I) analysis measured the significance of maintenance strategies and revealed that all identified strategies were not only essential but also of paramount importance. The primary contribution of this study lies in the implementation of SERVQUAL model, which explained the relationship between maintenance service quality and various strategies employed. Recognizing the pivotal role of maintenance service quality in influencing student productivity, this study provides valuable insights for public institutions to enhance their maintenance services. The institutions can effectively elevate maintenance service quality towards advanced technology by emphasizing strategies that align with the five SERVQUAL elements. semarak ilmu 2024 Article PeerReviewed text en http://eprints.uthm.edu.my/11168/1/J17651_e1c49ce57d4c3ac6f632e2d44de8399e.pdf Mohd Midhal, Amirul Hafizi and Mustafa, Mohd Syafiq Syazwan and Zakaria, Anies Faziehan and Yusof, Fatimah and Musa, Kamaruzaman and Abdul Rahman, Ashraf and Abd Latif, Muhamad Faiz and Maranatha Wijayaningtyas, Maranatha Wijayaningtyas and Ahmad Rusyaidi Jumat, Ahmad Rusyaidi Jumat (2024) Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College. Journal of Advanced Research in Applied Sciences and Engineering Technology, 38 (2). pp. 56-70. ISSN 2462-1943 https://doi.org/10.37934/araset.38.2.5670
institution	Universiti Tun Hussein Onn Malaysia
building	UTHM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Tun Hussein Onn Malaysia
content_source	UTHM Institutional Repository
url_provider	http://eprints.uthm.edu.my/
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Mohd Midhal, Amirul Hafizi Mustafa, Mohd Syafiq Syazwan Zakaria, Anies Faziehan Yusof, Fatimah Musa, Kamaruzaman Abdul Rahman, Ashraf Abd Latif, Muhamad Faiz Maranatha Wijayaningtyas, Maranatha Wijayaningtyas Ahmad Rusyaidi Jumat, Ahmad Rusyaidi Jumat Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College
description	Maintenance services play a pivotal role in maintaining existing facilities, structures, buildings, and real property, encompassing routine maintenance, repairs, and replacement. In the contemporary landscape, the quality of maintenance has emerged as a critical factor in ensuring the optimal function of buildings and their components. This research endeavors to ascertain the perceived levels of students’ satisfaction and expectation towards the quality of maintenance services at the residential college of Universiti Tun Hussein Onn Malaysia Pagoh Campus. This study also aimed to delineate maintenance strategies that leverage several technologies to enhance maintenance service quality. Through questionnaires, this study collected responses from a sample of participants and employed SERVQUAL approach, comprising five distinct elements, for analysis. Findings indicated that students' expectation and satisfaction levels, particularly in the realms of reliability, tangibles, and assurance, yielded high scores. However, responsiveness and empathy recorded comparatively lower scores. Additionally, the Importance Index (I) analysis measured the significance of maintenance strategies and revealed that all identified strategies were not only essential but also of paramount importance. The primary contribution of this study lies in the implementation of SERVQUAL model, which explained the relationship between maintenance service quality and various strategies employed. Recognizing the pivotal role of maintenance service quality in influencing student productivity, this study provides valuable insights for public institutions to enhance their maintenance services. The institutions can effectively elevate maintenance service quality towards advanced technology by emphasizing strategies that align with the five SERVQUAL elements.
format	Article
author	Mohd Midhal, Amirul Hafizi Mustafa, Mohd Syafiq Syazwan Zakaria, Anies Faziehan Yusof, Fatimah Musa, Kamaruzaman Abdul Rahman, Ashraf Abd Latif, Muhamad Faiz Maranatha Wijayaningtyas, Maranatha Wijayaningtyas Ahmad Rusyaidi Jumat, Ahmad Rusyaidi Jumat
author_facet	Mohd Midhal, Amirul Hafizi Mustafa, Mohd Syafiq Syazwan Zakaria, Anies Faziehan Yusof, Fatimah Musa, Kamaruzaman Abdul Rahman, Ashraf Abd Latif, Muhamad Faiz Maranatha Wijayaningtyas, Maranatha Wijayaningtyas Ahmad Rusyaidi Jumat, Ahmad Rusyaidi Jumat
author_sort	Mohd Midhal, Amirul Hafizi
title	Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College
title_short	Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College
title_full	Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College
title_fullStr	Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College
title_full_unstemmed	Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College
title_sort	enhancing maintenance services quality: a study of student satisfaction and maintenance strategies in student’s residential college
publisher	semarak ilmu
publishDate	2024
url	http://eprints.uthm.edu.my/11168/1/J17651_e1c49ce57d4c3ac6f632e2d44de8399e.pdf http://eprints.uthm.edu.my/11168/ https://doi.org/10.37934/araset.38.2.5670
_version_	1803337351024345088
score	13.211869

Enhancing Maintenance Services Quality: A Study of Student Satisfaction and Maintenance Strategies in Student’s Residential College

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