Staff View: Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility

Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility

Public transportation is an important facility that developing countries must incorporate. At the same time, public transport is often related to gas emissions and pollution. All parties, including Malaysia, play an active role in reducing energy consumption and carbon dioxide emission. One of the...

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Main Authors:	Mohamed Sharol Zizi Md. Shabarien, Mohamed Sharol Zizi Md. Shabarien, Mohd Fahmy-Abdullah, Mohd Fahmy-Abdullah, Suliadi Firdaus Sufahani, Suliadi Firdaus Sufahani, Wan Ahmad, Wan Noor Afifah
Format:	Article
Language:	English
Published:	2023
Subjects:	T Technology (General)
Online Access:	http://eprints.uthm.edu.my/10567/1/J16423_c68cd578319b45a0a6ea3126cee1ebba.pdf http://eprints.uthm.edu.my/10567/
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spelling	my.uthm.eprints.105672024-01-03T01:37:19Z http://eprints.uthm.edu.my/10567/ Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility Mohamed Sharol Zizi Md. Shabarien, Mohamed Sharol Zizi Md. Shabarien Mohd Fahmy-Abdullah, Mohd Fahmy-Abdullah Suliadi Firdaus Sufahani, Suliadi Firdaus Sufahani Wan Ahmad, Wan Noor Afifah T Technology (General) Public transportation is an important facility that developing countries must incorporate. At the same time, public transport is often related to gas emissions and pollution. All parties, including Malaysia, play an active role in reducing energy consumption and carbon dioxide emission. One of the national efforts is to equip the urban transit system with sustainable development vehicles such as electric buses. In increasing public transportation usage, electric bus services should be designed to accommodate the service required by customers. This research aims to identify the service quality based on a few elements needed to develop customer satisfaction among electrical bus users in Bandar Pengerang by adopting the Customer Satisfaction Index analysis. The main elements to measure are affordability, safety, comfort, and accessibility of the customers to the electric buses. In addition, this research also provides a descriptive analysis of the service quality elements to improve customer satisfaction in public transportation operations 2023 Article PeerReviewed text en http://eprints.uthm.edu.my/10567/1/J16423_c68cd578319b45a0a6ea3126cee1ebba.pdf Mohamed Sharol Zizi Md. Shabarien, Mohamed Sharol Zizi Md. Shabarien and Mohd Fahmy-Abdullah, Mohd Fahmy-Abdullah and Suliadi Firdaus Sufahani, Suliadi Firdaus Sufahani and Wan Ahmad, Wan Noor Afifah (2023) Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility. INTERNATIONAL JOURNAL of RENEWABLE ENERGY RESEARCH, 13 (2). pp. 1-11.
institution	Universiti Tun Hussein Onn Malaysia
building	UTHM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Tun Hussein Onn Malaysia
content_source	UTHM Institutional Repository
url_provider	http://eprints.uthm.edu.my/
language	English
topic	T Technology (General)
spellingShingle	T Technology (General) Mohamed Sharol Zizi Md. Shabarien, Mohamed Sharol Zizi Md. Shabarien Mohd Fahmy-Abdullah, Mohd Fahmy-Abdullah Suliadi Firdaus Sufahani, Suliadi Firdaus Sufahani Wan Ahmad, Wan Noor Afifah Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility
description	Public transportation is an important facility that developing countries must incorporate. At the same time, public transport is often related to gas emissions and pollution. All parties, including Malaysia, play an active role in reducing energy consumption and carbon dioxide emission. One of the national efforts is to equip the urban transit system with sustainable development vehicles such as electric buses. In increasing public transportation usage, electric bus services should be designed to accommodate the service required by customers. This research aims to identify the service quality based on a few elements needed to develop customer satisfaction among electrical bus users in Bandar Pengerang by adopting the Customer Satisfaction Index analysis. The main elements to measure are affordability, safety, comfort, and accessibility of the customers to the electric buses. In addition, this research also provides a descriptive analysis of the service quality elements to improve customer satisfaction in public transportation operations
format	Article
author	Mohamed Sharol Zizi Md. Shabarien, Mohamed Sharol Zizi Md. Shabarien Mohd Fahmy-Abdullah, Mohd Fahmy-Abdullah Suliadi Firdaus Sufahani, Suliadi Firdaus Sufahani Wan Ahmad, Wan Noor Afifah
author_facet	Mohamed Sharol Zizi Md. Shabarien, Mohamed Sharol Zizi Md. Shabarien Mohd Fahmy-Abdullah, Mohd Fahmy-Abdullah Suliadi Firdaus Sufahani, Suliadi Firdaus Sufahani Wan Ahmad, Wan Noor Afifah
author_sort	Mohamed Sharol Zizi Md. Shabarien, Mohamed Sharol Zizi Md. Shabarien
title	Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility
title_short	Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility
title_full	Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility
title_fullStr	Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility
title_full_unstemmed	Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility
title_sort	customer satisfaction index on the electrical buses (electrical vehicle) in malaysia: case study on the affordability, safety and accessibility
publishDate	2023
url	http://eprints.uthm.edu.my/10567/1/J16423_c68cd578319b45a0a6ea3126cee1ebba.pdf http://eprints.uthm.edu.my/10567/
_version_	1787137854433918976
score	13.223943

Customer Satisfaction Index On The Electrical Buses (Electrical Vehicle) In Malaysia: Case Study On The Affordability, Safety and Accessibility

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