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Role of ICT Innovation in Facilities Management SErvices in Malaysia

The innovation sources in facilities services and the roles play by information and telecommunication technology (ICT) are the enabler innovation processes. This proposal based on the underlying idea to evaluate the sources of innovation facility management services and the role of ICT in supporting...

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Main Authors: Mohd Fazli, Mohd Sam, Md Nor Hayati, Tahir, Kamarudi, Abu Bakar
Format: Article
Language:English
Published: Global Research Agency 2011
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utem.edu.my/id/eprint/9603/1/2011_Journal_Fazli.pdf
http://eprints.utem.edu.my/id/eprint/9603/
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spelling my.utem.eprints.96032015-05-28T04:05:12Z http://eprints.utem.edu.my/id/eprint/9603/ Role of ICT Innovation in Facilities Management SErvices in Malaysia Mohd Fazli, Mohd Sam Md Nor Hayati, Tahir Kamarudi, Abu Bakar H Social Sciences (General) The innovation sources in facilities services and the roles play by information and telecommunication technology (ICT) are the enabler innovation processes. This proposal based on the underlying idea to evaluate the sources of innovation facility management services and the role of ICT in supporting such innovation processes. Based on literature review, a conceptual framework is proposed, which is then used to analyze empirical data. The conceptual framework is developed based on the literature review as a guideline for the research processes and data analysis. The empirical data will be gathered through structured interviews with main actors in the facilities management market. The main finding is that facilities management services innovation is expected driven by the management. Nevertheless, employees may contribute to innovation and customers may act as the co-creation through customer pull mechanism. These roles seem to be more limited in facilities services innovations because it can be costly to consider the demand from the customer. From the usage of ICT in facility management services, it is expected to increase productivity, cost reduction, established the communication channel and expedites the delivery system. Global Research Agency 2011-03 Article PeerReviewed application/pdf en http://eprints.utem.edu.my/id/eprint/9603/1/2011_Journal_Fazli.pdf Mohd Fazli, Mohd Sam and Md Nor Hayati, Tahir and Kamarudi, Abu Bakar (2011) Role of ICT Innovation in Facilities Management SErvices in Malaysia. 2nd International Conference on Business and Economic Research Proceeding (2nd ICBER 2011). pp. 977-985. ISSN ISBN 967-5705-02-01
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Mohd Fazli, Mohd Sam
Md Nor Hayati, Tahir
Kamarudi, Abu Bakar
Role of ICT Innovation in Facilities Management SErvices in Malaysia
description The innovation sources in facilities services and the roles play by information and telecommunication technology (ICT) are the enabler innovation processes. This proposal based on the underlying idea to evaluate the sources of innovation facility management services and the role of ICT in supporting such innovation processes. Based on literature review, a conceptual framework is proposed, which is then used to analyze empirical data. The conceptual framework is developed based on the literature review as a guideline for the research processes and data analysis. The empirical data will be gathered through structured interviews with main actors in the facilities management market. The main finding is that facilities management services innovation is expected driven by the management. Nevertheless, employees may contribute to innovation and customers may act as the co-creation through customer pull mechanism. These roles seem to be more limited in facilities services innovations because it can be costly to consider the demand from the customer. From the usage of ICT in facility management services, it is expected to increase productivity, cost reduction, established the communication channel and expedites the delivery system.
format Article
author Mohd Fazli, Mohd Sam
Md Nor Hayati, Tahir
Kamarudi, Abu Bakar
author_facet Mohd Fazli, Mohd Sam
Md Nor Hayati, Tahir
Kamarudi, Abu Bakar
author_sort Mohd Fazli, Mohd Sam
title Role of ICT Innovation in Facilities Management SErvices in Malaysia
title_short Role of ICT Innovation in Facilities Management SErvices in Malaysia
title_full Role of ICT Innovation in Facilities Management SErvices in Malaysia
title_fullStr Role of ICT Innovation in Facilities Management SErvices in Malaysia
title_full_unstemmed Role of ICT Innovation in Facilities Management SErvices in Malaysia
title_sort role of ict innovation in facilities management services in malaysia
publisher Global Research Agency
publishDate 2011
url http://eprints.utem.edu.my/id/eprint/9603/1/2011_Journal_Fazli.pdf
http://eprints.utem.edu.my/id/eprint/9603/
_version_ 1665905404904734720
score 13.211869

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