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The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service

In the leadership communication styles, most of the middle management positions such as managers, assistant managers and those at executives’ level are practicing good leadership communication via enhancing the Islamic quality at Malaysian Public Service. A two-way communication does exist among the...

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Main Authors: Adnan, Hassan, Raja Rahman, Raja Roslan, Husain, Kalthom, Zainuddin, Mohamad Zahir
Format: Article
Language:English
English
Published: Scottish Journal of Arts, Social Sciences and Scientific Studies (SJASS). 2012
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utem.edu.my/id/eprint/7138/1/Scottish_Journal_2012_SJASS_Vol.4_No.2.pdf
http://eprints.utem.edu.my/id/eprint/7138/2/Scottish_Journal_2012_SJASS_Vol.4_No.2.pdf
http://eprints.utem.edu.my/id/eprint/7138/
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spelling my.utem.eprints.71382015-05-28T03:47:17Z http://eprints.utem.edu.my/id/eprint/7138/ The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service Adnan, Hassan Raja Rahman, Raja Roslan Husain, Kalthom Zainuddin, Mohamad Zahir H Social Sciences (General) In the leadership communication styles, most of the middle management positions such as managers, assistant managers and those at executives’ level are practicing good leadership communication via enhancing the Islamic quality at Malaysian Public Service. A two-way communication does exist among the staff especially in meetings, discussions and working in team. A good leadership communication among the staff and their involvement are important in Malaysian Civil Service in order to achieve the total quality management objective. Reason being is that the leadership communication is the most important tool and vital part in all organisational operations. Leadership communication could be the basis for understanding, cooperation, teamwork and positive action, which without it such goals would be undermined at Malaysian Civil Service. Two-way communication gives more opportunities to the staff to be involved in discussions and meetings which create the spirit of togetherness in the organisation. The Total Quality Management (TQM) has positively affected job satisfaction, the employees' ability to work together, improve the staff work and builds leadership communication at Malaysian Public Service. Obviously, provide a significance relationship between leadership communication and quality management in Islamic perspectives on job satisfaction among the staff at Malaysian Public Service. Keywords: Total Quality Management, Scottish Journal of Arts, Social Sciences and Scientific Studies (SJASS). 2012-06-01 Article PeerReviewed application/pdf en cc_by_sa http://eprints.utem.edu.my/id/eprint/7138/1/Scottish_Journal_2012_SJASS_Vol.4_No.2.pdf application/pdf en http://eprints.utem.edu.my/id/eprint/7138/2/Scottish_Journal_2012_SJASS_Vol.4_No.2.pdf Adnan, Hassan and Raja Rahman, Raja Roslan and Husain, Kalthom and Zainuddin, Mohamad Zahir (2012) The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service. Scottish Journal of Arts, Social Sciences and Scientific Studies (67). p. 6787. ISSN 2047 - 1278
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Adnan, Hassan
Raja Rahman, Raja Roslan
Husain, Kalthom
Zainuddin, Mohamad Zahir
The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service
description In the leadership communication styles, most of the middle management positions such as managers, assistant managers and those at executives’ level are practicing good leadership communication via enhancing the Islamic quality at Malaysian Public Service. A two-way communication does exist among the staff especially in meetings, discussions and working in team. A good leadership communication among the staff and their involvement are important in Malaysian Civil Service in order to achieve the total quality management objective. Reason being is that the leadership communication is the most important tool and vital part in all organisational operations. Leadership communication could be the basis for understanding, cooperation, teamwork and positive action, which without it such goals would be undermined at Malaysian Civil Service. Two-way communication gives more opportunities to the staff to be involved in discussions and meetings which create the spirit of togetherness in the organisation. The Total Quality Management (TQM) has positively affected job satisfaction, the employees' ability to work together, improve the staff work and builds leadership communication at Malaysian Public Service. Obviously, provide a significance relationship between leadership communication and quality management in Islamic perspectives on job satisfaction among the staff at Malaysian Public Service. Keywords: Total Quality Management,
format Article
author Adnan, Hassan
Raja Rahman, Raja Roslan
Husain, Kalthom
Zainuddin, Mohamad Zahir
author_facet Adnan, Hassan
Raja Rahman, Raja Roslan
Husain, Kalthom
Zainuddin, Mohamad Zahir
author_sort Adnan, Hassan
title The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service
title_short The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service
title_full The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service
title_fullStr The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service
title_full_unstemmed The Importance of Total Quality Management and Leadership Communication to Enhance Islamic Quality at Malaysian Civil Service
title_sort importance of total quality management and leadership communication to enhance islamic quality at malaysian civil service
publisher Scottish Journal of Arts, Social Sciences and Scientific Studies (SJASS).
publishDate 2012
url http://eprints.utem.edu.my/id/eprint/7138/1/Scottish_Journal_2012_SJASS_Vol.4_No.2.pdf
http://eprints.utem.edu.my/id/eprint/7138/2/Scottish_Journal_2012_SJASS_Vol.4_No.2.pdf
http://eprints.utem.edu.my/id/eprint/7138/
_version_ 1665905345495564288
score 13.211869

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