Strategies and challenges to enhance the impact of e-service quality on institutional excellence: A proposed framework
E-service quality plays a significant role to achieve success or failure in any organization, offering services online. It will increase the competition among the organizations, to attract the customers on the basis of the quality of service provided by the organization. Better e-service quality wi...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Scientific Research Publishing House (SRPH)
2023
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| Online Access: | http://eprints.utem.edu.my/id/eprint/27920/2/017401806202473144865.pdf http://eprints.utem.edu.my/id/eprint/27920/ https://sjamao.srpub.org/article-7-180-en.pdf |
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