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The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry

In today's growing Malaysian economy, the tourism industry has grown to be an important component of economic activity. Because of COVID-19, tourism companies face various challenges when they do not expect cash inflows for at least three months due to ongoing national movement control (MCO) or...

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Main Authors: Mohd Sam, Mohd Fazli, Ismail, Albert Feisal @ Muhd Feisal, Md. Taib, Mohd Syafiq, Alias, Siti Nur Aisyah, Bisho, Ahmed Hassan Ali Ibrahim, Mohamed, Nurul Hasyimah, Suprapto, Budi
Format: Article
Language:English
Published: Human Resource Management Academic Research Society 2024
Online Access:http://eprints.utem.edu.my/id/eprint/27787/2/00474220820241550361044.pdf
http://eprints.utem.edu.my/id/eprint/27787/
https://hrmars.com/papers_submitted/22261/the-impact-of-covid-19-on-the-use-of-fintech-in-managing-the-financial-needs-of-tourism-industry.pdf
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spelling my.utem.eprints.277872024-10-09T15:39:45Z http://eprints.utem.edu.my/id/eprint/27787/ The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry Mohd Sam, Mohd Fazli Ismail, Albert Feisal @ Muhd Feisal Md. Taib, Mohd Syafiq Alias, Siti Nur Aisyah Bisho, Ahmed Hassan Ali Ibrahim Mohamed, Nurul Hasyimah Suprapto, Budi In today's growing Malaysian economy, the tourism industry has grown to be an important component of economic activity. Because of COVID-19, tourism companies face various challenges when they do not expect cash inflows for at least three months due to ongoing national movement control (MCO) orders to prevent the spread of the COVID-19 virus. So, financial technology (Fintech) has differentiated itself from traditional businesses by breaking down barriers and bringing financial services to the public during COVID-19. The objective of this study is to identify the impact of COVID-19 on the use of Fintech in managing the financial needs of tourism companies. This study will be conducted using quantitative methodology with the involvement of the Unified Theory of Acceptance and Use of Technology (UTAUT) model as a proposed framework to study the factors that can influence consumer intention to use technology. The model was empirically tested through survey data obtained from 480 respondents. As a result, 3 out of 5 factors that have a positive relationship with behavioural intention to use Fintech, which are performance expectancy, effort expectancy, and trust, were analysed in this research. Through this study, Fintech influences tourism companies to use Fintech by trusting the service given. Several important recommendations for the government, policymakers, private sector, researchers, and knowledge are formulated. Human Resource Management Academic Research Society 2024-08 Article PeerReviewed text en http://eprints.utem.edu.my/id/eprint/27787/2/00474220820241550361044.pdf Mohd Sam, Mohd Fazli and Ismail, Albert Feisal @ Muhd Feisal and Md. Taib, Mohd Syafiq and Alias, Siti Nur Aisyah and Bisho, Ahmed Hassan Ali Ibrahim and Mohamed, Nurul Hasyimah and Suprapto, Budi (2024) The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry. International Journal Of Academic Research In Business And Social Sciences, 14 (8). pp. 2133-2144. ISSN 2222-6990 https://hrmars.com/papers_submitted/22261/the-impact-of-covid-19-on-the-use-of-fintech-in-managing-the-financial-needs-of-tourism-industry.pdf 10.6007/IJARBSS/v14-i8/22261
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
description In today's growing Malaysian economy, the tourism industry has grown to be an important component of economic activity. Because of COVID-19, tourism companies face various challenges when they do not expect cash inflows for at least three months due to ongoing national movement control (MCO) orders to prevent the spread of the COVID-19 virus. So, financial technology (Fintech) has differentiated itself from traditional businesses by breaking down barriers and bringing financial services to the public during COVID-19. The objective of this study is to identify the impact of COVID-19 on the use of Fintech in managing the financial needs of tourism companies. This study will be conducted using quantitative methodology with the involvement of the Unified Theory of Acceptance and Use of Technology (UTAUT) model as a proposed framework to study the factors that can influence consumer intention to use technology. The model was empirically tested through survey data obtained from 480 respondents. As a result, 3 out of 5 factors that have a positive relationship with behavioural intention to use Fintech, which are performance expectancy, effort expectancy, and trust, were analysed in this research. Through this study, Fintech influences tourism companies to use Fintech by trusting the service given. Several important recommendations for the government, policymakers, private sector, researchers, and knowledge are formulated.
format Article
author Mohd Sam, Mohd Fazli
Ismail, Albert Feisal @ Muhd Feisal
Md. Taib, Mohd Syafiq
Alias, Siti Nur Aisyah
Bisho, Ahmed Hassan Ali Ibrahim
Mohamed, Nurul Hasyimah
Suprapto, Budi
spellingShingle Mohd Sam, Mohd Fazli
Ismail, Albert Feisal @ Muhd Feisal
Md. Taib, Mohd Syafiq
Alias, Siti Nur Aisyah
Bisho, Ahmed Hassan Ali Ibrahim
Mohamed, Nurul Hasyimah
Suprapto, Budi
The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry
author_facet Mohd Sam, Mohd Fazli
Ismail, Albert Feisal @ Muhd Feisal
Md. Taib, Mohd Syafiq
Alias, Siti Nur Aisyah
Bisho, Ahmed Hassan Ali Ibrahim
Mohamed, Nurul Hasyimah
Suprapto, Budi
author_sort Mohd Sam, Mohd Fazli
title The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry
title_short The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry
title_full The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry
title_fullStr The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry
title_full_unstemmed The impact of COVID-19 on the use of fintech in managing the financial needs of tourism industry
title_sort impact of covid-19 on the use of fintech in managing the financial needs of tourism industry
publisher Human Resource Management Academic Research Society
publishDate 2024
url http://eprints.utem.edu.my/id/eprint/27787/2/00474220820241550361044.pdf
http://eprints.utem.edu.my/id/eprint/27787/
https://hrmars.com/papers_submitted/22261/the-impact-of-covid-19-on-the-use-of-fintech-in-managing-the-financial-needs-of-tourism-industry.pdf
_version_ 1814061427985481728
score 13.211869

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