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Enhanced system usability scale using the software quality standard approach

The objective of this paper is to improve the current System Usability Scale (SUS) and assess its applicability in the context of Learning Management Systems (LMS). The need to evaluate the usability of systems has become increasingly important in today's market, as it can have a significant im...

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Main Authors: Thamilarasan, Yarshini, Raja Ikram, Raja Rina, Osman, Mashanum, Salahuddin, Lizawati, Wan Bejuri, Wan Mohd Ya'akob, Kanchymalay, Kasturi
Format: Article
Language:English
Published: ETASR 2023
Online Access:http://eprints.utem.edu.my/id/eprint/27614/2/0263807122023.PDF
http://eprints.utem.edu.my/id/eprint/27614/
https://etasr.com/index.php/ETASR/article/view/5971
https://doi.org/10.48084/etasr.5971
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spelling my.utem.eprints.276142024-10-04T12:51:55Z http://eprints.utem.edu.my/id/eprint/27614/ Enhanced system usability scale using the software quality standard approach Thamilarasan, Yarshini Raja Ikram, Raja Rina Osman, Mashanum Salahuddin, Lizawati Wan Bejuri, Wan Mohd Ya'akob Kanchymalay, Kasturi The objective of this paper is to improve the current System Usability Scale (SUS) and assess its applicability in the context of Learning Management Systems (LMS). The need to evaluate the usability of systems has become increasingly important in today's market, as it can have a significant impact on the user experience. In light of the COVID-19 pandemic, e-learning has become an essential tool for students, making LMS an appropriate research case study. Through a comprehensive literature review, it was discovered that SUS is the most widely used tool for evaluating system usability. However, SUS fails to satisfy some of the usability criteria outlined in ISO 9126 and ISO 9241-11. Therefore, this paper proposes an enhanced SUS model and its conceptual framework to address these limitations. The proposed model was validated using a case study approach, involving subject matter experts and software testing students, who evaluated the reliability of the enhanced SUS. Additionally, the existing and enhanced SUS models were evaluated based on an LMS case study and the results were used to calculate the enhanced SUS's reliability coefficient using Cronbach's alpha. The validation results show that the enhanced SUS has higher reliability with improved quality coverage compared to the original SUS. The proposed model has the potential to enhance the evaluation of system usability and, consequently, improve user experience. ETASR 2023-10 Article PeerReviewed text en http://eprints.utem.edu.my/id/eprint/27614/2/0263807122023.PDF Thamilarasan, Yarshini and Raja Ikram, Raja Rina and Osman, Mashanum and Salahuddin, Lizawati and Wan Bejuri, Wan Mohd Ya'akob and Kanchymalay, Kasturi (2023) Enhanced system usability scale using the software quality standard approach. Engineering, Technology & Applied Science Research, 13 (5). pp. 11779-11784. ISSN 1792-8036 https://etasr.com/index.php/ETASR/article/view/5971 https://doi.org/10.48084/etasr.5971
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
description The objective of this paper is to improve the current System Usability Scale (SUS) and assess its applicability in the context of Learning Management Systems (LMS). The need to evaluate the usability of systems has become increasingly important in today's market, as it can have a significant impact on the user experience. In light of the COVID-19 pandemic, e-learning has become an essential tool for students, making LMS an appropriate research case study. Through a comprehensive literature review, it was discovered that SUS is the most widely used tool for evaluating system usability. However, SUS fails to satisfy some of the usability criteria outlined in ISO 9126 and ISO 9241-11. Therefore, this paper proposes an enhanced SUS model and its conceptual framework to address these limitations. The proposed model was validated using a case study approach, involving subject matter experts and software testing students, who evaluated the reliability of the enhanced SUS. Additionally, the existing and enhanced SUS models were evaluated based on an LMS case study and the results were used to calculate the enhanced SUS's reliability coefficient using Cronbach's alpha. The validation results show that the enhanced SUS has higher reliability with improved quality coverage compared to the original SUS. The proposed model has the potential to enhance the evaluation of system usability and, consequently, improve user experience.
format Article
author Thamilarasan, Yarshini
Raja Ikram, Raja Rina
Osman, Mashanum
Salahuddin, Lizawati
Wan Bejuri, Wan Mohd Ya'akob
Kanchymalay, Kasturi
spellingShingle Thamilarasan, Yarshini
Raja Ikram, Raja Rina
Osman, Mashanum
Salahuddin, Lizawati
Wan Bejuri, Wan Mohd Ya'akob
Kanchymalay, Kasturi
Enhanced system usability scale using the software quality standard approach
author_facet Thamilarasan, Yarshini
Raja Ikram, Raja Rina
Osman, Mashanum
Salahuddin, Lizawati
Wan Bejuri, Wan Mohd Ya'akob
Kanchymalay, Kasturi
author_sort Thamilarasan, Yarshini
title Enhanced system usability scale using the software quality standard approach
title_short Enhanced system usability scale using the software quality standard approach
title_full Enhanced system usability scale using the software quality standard approach
title_fullStr Enhanced system usability scale using the software quality standard approach
title_full_unstemmed Enhanced system usability scale using the software quality standard approach
title_sort enhanced system usability scale using the software quality standard approach
publisher ETASR
publishDate 2023
url http://eprints.utem.edu.my/id/eprint/27614/2/0263807122023.PDF
http://eprints.utem.edu.my/id/eprint/27614/
https://etasr.com/index.php/ETASR/article/view/5971
https://doi.org/10.48084/etasr.5971
_version_ 1812129253391597568
score 13.211869

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