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A new human-centric model of airport smart security system to enhance the passenger experience

Airports are becoming one of the dominant and preferred transport sectors that intensely improving their services and facilities to attract passengers as well as to improve their travel comfort and experience. In aviation industry, improving the passenger experience is often the primary objective of...

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Main Author: Almarri, Ghalib Abdulla
Format: Thesis
Language:English
English
Published: 2021
Subjects:
Q Science (General)
QA Mathematics
Online Access:http://eprints.utem.edu.my/id/eprint/26044/1/A%20new%20human-centric%20model%20of%20airport%20smart%20security%20system%20to%20enhance%20the%20passenger%20experience.pdf
http://eprints.utem.edu.my/id/eprint/26044/2/A%20new%20human-centric%20model%20of%20airport%20smart%20security%20system%20to%20enhance%20the%20passenger%20experience.pdf
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spelling my.utem.eprints.260442022-09-29T12:49:52Z http://eprints.utem.edu.my/id/eprint/26044/ A new human-centric model of airport smart security system to enhance the passenger experience Almarri, Ghalib Abdulla Q Science (General) QA Mathematics Airports are becoming one of the dominant and preferred transport sectors that intensely improving their services and facilities to attract passengers as well as to improve their travel comfort and experience. In aviation industry, improving the passenger experience is often the primary objective of the airport business to increase satisfaction and loyalty among passengers. There is a shortage of literature on the study of human centric design for passenger experience in airport industry order to replicate the findings in other industries. On top of that security has become the main concern as it involves in every phase of the passenger’s travel life-cycle from departure to arrival. However, the airport security process and services often impinge on the passenger experience. It is necessary to consider human perspective to model security infrastructure of airport in order to meet the physical and emotional expectation of the passenger. Up to this date, many studies have overlooked the aspect of human when it comes to the security system integration in an airport. Hence, the aim of this study is to develop a human-centric smart security system at the Dubai International Airport, the overall experience of the passengers can be improved as well as their satisfaction level can be increased. There are three objectives of this study. First, is to analyse the factors that influence passenger experience in using smart security system of airport. Second, is to design a new human-centric model that able to enhance the experience of passenger in using the smart security system of airport. Third, is to validate the human-centric model in enhancing the passenger experience. This study adopts a process base design consisting of three phases, which the first is analysis, second is the design and development while the third phase is evaluation and testing. The statistical data obtained are based on statistical package (SPSS) software. A survey was conducted with 400 respondents who experienced using the airport security system at the Dubai International Airport. To develop the human-centric model, data were analysed based on regression model to test the seven hypotheses. The results derived show that there are only six significant factors which are: 1) emotional/feeling (p <0.05, 0.009), 2) behaviour (p<0.005, 0.000), 3) needs and requirements (p<0.05, 0.004), 4) usability (p<0.05,0.00), 5) trust (p<0.05,0.00) and 6) ergonomic (p<0.05, 0.050) that affect the passenger experiences toward airport security system that focus on smart gate. There is one insignificant factor, which is cognitive (p >0.05, 0.819) towards passenger experiences. We then realised that the model with prototype of smart security gate. Finally, we evaluated the usability of the model through passenger who experience the prototype. The results show a strong agreement among the participants on the usefulness of the tool (65.58%), ease of use (57.70%), ease of learning (65.04%) and satisfaction (56.91%). In summary, the findings of the study will assist airport industry and authorities in UAE airport to better position their security 2021 Thesis NonPeerReviewed text en http://eprints.utem.edu.my/id/eprint/26044/1/A%20new%20human-centric%20model%20of%20airport%20smart%20security%20system%20to%20enhance%20the%20passenger%20experience.pdf text en http://eprints.utem.edu.my/id/eprint/26044/2/A%20new%20human-centric%20model%20of%20airport%20smart%20security%20system%20to%20enhance%20the%20passenger%20experience.pdf Almarri, Ghalib Abdulla (2021) A new human-centric model of airport smart security system to enhance the passenger experience. Doctoral thesis, Universiti Teknikal Malaysia Melaka. https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=121187
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
English
topic Q Science (General)
QA Mathematics
spellingShingle Q Science (General)
QA Mathematics
Almarri, Ghalib Abdulla
A new human-centric model of airport smart security system to enhance the passenger experience
description Airports are becoming one of the dominant and preferred transport sectors that intensely improving their services and facilities to attract passengers as well as to improve their travel comfort and experience. In aviation industry, improving the passenger experience is often the primary objective of the airport business to increase satisfaction and loyalty among passengers. There is a shortage of literature on the study of human centric design for passenger experience in airport industry order to replicate the findings in other industries. On top of that security has become the main concern as it involves in every phase of the passenger’s travel life-cycle from departure to arrival. However, the airport security process and services often impinge on the passenger experience. It is necessary to consider human perspective to model security infrastructure of airport in order to meet the physical and emotional expectation of the passenger. Up to this date, many studies have overlooked the aspect of human when it comes to the security system integration in an airport. Hence, the aim of this study is to develop a human-centric smart security system at the Dubai International Airport, the overall experience of the passengers can be improved as well as their satisfaction level can be increased. There are three objectives of this study. First, is to analyse the factors that influence passenger experience in using smart security system of airport. Second, is to design a new human-centric model that able to enhance the experience of passenger in using the smart security system of airport. Third, is to validate the human-centric model in enhancing the passenger experience. This study adopts a process base design consisting of three phases, which the first is analysis, second is the design and development while the third phase is evaluation and testing. The statistical data obtained are based on statistical package (SPSS) software. A survey was conducted with 400 respondents who experienced using the airport security system at the Dubai International Airport. To develop the human-centric model, data were analysed based on regression model to test the seven hypotheses. The results derived show that there are only six significant factors which are: 1) emotional/feeling (p <0.05, 0.009), 2) behaviour (p<0.005, 0.000), 3) needs and requirements (p<0.05, 0.004), 4) usability (p<0.05,0.00), 5) trust (p<0.05,0.00) and 6) ergonomic (p<0.05, 0.050) that affect the passenger experiences toward airport security system that focus on smart gate. There is one insignificant factor, which is cognitive (p >0.05, 0.819) towards passenger experiences. We then realised that the model with prototype of smart security gate. Finally, we evaluated the usability of the model through passenger who experience the prototype. The results show a strong agreement among the participants on the usefulness of the tool (65.58%), ease of use (57.70%), ease of learning (65.04%) and satisfaction (56.91%). In summary, the findings of the study will assist airport industry and authorities in UAE airport to better position their security
format Thesis
author Almarri, Ghalib Abdulla
author_facet Almarri, Ghalib Abdulla
author_sort Almarri, Ghalib Abdulla
title A new human-centric model of airport smart security system to enhance the passenger experience
title_short A new human-centric model of airport smart security system to enhance the passenger experience
title_full A new human-centric model of airport smart security system to enhance the passenger experience
title_fullStr A new human-centric model of airport smart security system to enhance the passenger experience
title_full_unstemmed A new human-centric model of airport smart security system to enhance the passenger experience
title_sort new human-centric model of airport smart security system to enhance the passenger experience
publishDate 2021
url http://eprints.utem.edu.my/id/eprint/26044/1/A%20new%20human-centric%20model%20of%20airport%20smart%20security%20system%20to%20enhance%20the%20passenger%20experience.pdf
http://eprints.utem.edu.my/id/eprint/26044/2/A%20new%20human-centric%20model%20of%20airport%20smart%20security%20system%20to%20enhance%20the%20passenger%20experience.pdf
http://eprints.utem.edu.my/id/eprint/26044/
https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=121187
_version_ 1745565693191913472
score 13.211869

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