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E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq

The widespread usage of ICTs has led to the inevitable evolution of services provided by the government to the emergence of e-government. The success of the e-government requires the usage of these electronic services by citizens. Several challenges have been identified that limit the usage of e-gov...

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Main Authors: Al Nidawy, Ban Qasim Jawad, Sidek, Safiah, Al-Shami, Samer Ali Hussein, Elzamly, Abdelrafe
Format: Article
Language:English
Published: Little Lion Scientific 2020
Online Access:http://eprints.utem.edu.my/id/eprint/25139/2/2.PDF
http://eprints.utem.edu.my/id/eprint/25139/
http://www.jatit.org/volumes/Vol98No3/5Vol98No3.pdf
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spelling my.utem.eprints.251392023-07-07T12:07:40Z http://eprints.utem.edu.my/id/eprint/25139/ E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq Al Nidawy, Ban Qasim Jawad Sidek, Safiah Al-Shami, Samer Ali Hussein Elzamly, Abdelrafe The widespread usage of ICTs has led to the inevitable evolution of services provided by the government to the emergence of e-government. The success of the e-government requires the usage of these electronic services by citizens. Several challenges have been identified that limit the usage of e-government. In this context, many researchers argued that trust is one of the most important determiners of the usage of egovernment among users. An investigation of trust in relation to the use of e-government among users is still lacking, especially in Iraq. The purpose of this research proposal is to propose a research work that provides a nuanced understanding of the constructs of trust that influence the usage of e-government among users. For this purpose, the factors that contribute to trust analyzed using an integration of two theories UTAUT2 and TOE, the integration of UTAUT2 and TOE is known as I-TOE. This study adopted a survey method, in which questionnaires were analyzed from 694 respondents derived from a stratified random sampling method. Four main hypotheses have been tested and CB-SEM and PLS-SEM have been used for testing and validating the measurement and structure of the EGOV-TRUST model. The study found that there has been a positive relationship between the individual, technological, organizational, environmental dimensions of trust and these factors have positive effects on the use of e-government. It can be concluded that the EGOV-TRUST model has the potential to enhance the usage of e-government among its users. This research contributes to the knowledge of adopting e-government, focusing on deconstructing the element of trust that enhances the usage of e-government. The model can be used as guidelines for governments, especially the developing countries for enhancing the usage of e-government among users Little Lion Scientific 2020-02-15 Article PeerReviewed text en http://eprints.utem.edu.my/id/eprint/25139/2/2.PDF Al Nidawy, Ban Qasim Jawad and Sidek, Safiah and Al-Shami, Samer Ali Hussein and Elzamly, Abdelrafe (2020) E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq. Journal of Theoretical and Applied Information Technology, 98 (3). pp. 402-418. ISSN 1992-8645 http://www.jatit.org/volumes/Vol98No3/5Vol98No3.pdf
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
description The widespread usage of ICTs has led to the inevitable evolution of services provided by the government to the emergence of e-government. The success of the e-government requires the usage of these electronic services by citizens. Several challenges have been identified that limit the usage of e-government. In this context, many researchers argued that trust is one of the most important determiners of the usage of egovernment among users. An investigation of trust in relation to the use of e-government among users is still lacking, especially in Iraq. The purpose of this research proposal is to propose a research work that provides a nuanced understanding of the constructs of trust that influence the usage of e-government among users. For this purpose, the factors that contribute to trust analyzed using an integration of two theories UTAUT2 and TOE, the integration of UTAUT2 and TOE is known as I-TOE. This study adopted a survey method, in which questionnaires were analyzed from 694 respondents derived from a stratified random sampling method. Four main hypotheses have been tested and CB-SEM and PLS-SEM have been used for testing and validating the measurement and structure of the EGOV-TRUST model. The study found that there has been a positive relationship between the individual, technological, organizational, environmental dimensions of trust and these factors have positive effects on the use of e-government. It can be concluded that the EGOV-TRUST model has the potential to enhance the usage of e-government among its users. This research contributes to the knowledge of adopting e-government, focusing on deconstructing the element of trust that enhances the usage of e-government. The model can be used as guidelines for governments, especially the developing countries for enhancing the usage of e-government among users
format Article
author Al Nidawy, Ban Qasim Jawad
Sidek, Safiah
Al-Shami, Samer Ali Hussein
Elzamly, Abdelrafe
spellingShingle Al Nidawy, Ban Qasim Jawad
Sidek, Safiah
Al-Shami, Samer Ali Hussein
Elzamly, Abdelrafe
E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq
author_facet Al Nidawy, Ban Qasim Jawad
Sidek, Safiah
Al-Shami, Samer Ali Hussein
Elzamly, Abdelrafe
author_sort Al Nidawy, Ban Qasim Jawad
title E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq
title_short E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq
title_full E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq
title_fullStr E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq
title_full_unstemmed E-government trust model (Egov-trust) that enhances the usage of e-government services among users in Iraq
title_sort e-government trust model (egov-trust) that enhances the usage of e-government services among users in iraq
publisher Little Lion Scientific
publishDate 2020
url http://eprints.utem.edu.my/id/eprint/25139/2/2.PDF
http://eprints.utem.edu.my/id/eprint/25139/
http://www.jatit.org/volumes/Vol98No3/5Vol98No3.pdf
_version_ 1772816020221722624
score 13.211869

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