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Factors of acceptance of mobile banking in Malaysia

As of now in the advanced world, mobile application and web-based computerized are quickly evolving. One of developing financial innovation is financial technology, especially in mobile banking. One emerging financial innovation is mobile banking service. The mobile banking services of Malaysia are...

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Main Author: Bakri, Mohammed Hariri
Format: Article
Language:English
Published: Penerbit Universiti Teknikal Malaysia Melaka 2020
Online Access:http://eprints.utem.edu.my/id/eprint/25095/2/IJHATI.PDF
http://eprints.utem.edu.my/id/eprint/25095/
https://journal.utem.edu.my/index.php/ijhati/article/view/5888/4003
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spelling my.utem.eprints.250952023-08-04T10:36:31Z http://eprints.utem.edu.my/id/eprint/25095/ Factors of acceptance of mobile banking in Malaysia Bakri, Mohammed Hariri As of now in the advanced world, mobile application and web-based computerized are quickly evolving. One of developing financial innovation is financial technology, especially in mobile banking. One emerging financial innovation is mobile banking service. The mobile banking services of Malaysia are now very much concerned with the importance of client perception and acceptance. This research aimed to study the determinants of customer acceptance towards using mobile banking services in Malaysia. There are five research objectives identified which were to analyze the influence of perceived usefulness, to examine the influence of perceived ease of use, to determine the influence of perceived cost and to identify the influence of security on customer acceptance towards using mobile banking service in Malaysia. To study the determinants of customer acceptance towards using mobile banking service, the researcher selects the 384 customers as our sample framework. The researcher used correlation analysis and multiple regression analysis to analyses the data. The results depict that there is a significant relationship between perceived usefulness, perceived ease of use, security and perceived cost (independent variable) and the Customer Acceptance (dependent variable). The researcher recommended that future research could cover other areas in Malaysia and cover more specific customer acceptance and perception in mobile banking to provide more useful and accurate data for financial industries. Penerbit Universiti Teknikal Malaysia Melaka 2020-10 Article PeerReviewed text en http://eprints.utem.edu.my/id/eprint/25095/2/IJHATI.PDF Bakri, Mohammed Hariri (2020) Factors of acceptance of mobile banking in Malaysia. International Journal of Human and Technology Interaction, 4 (2). pp. 13-21. ISSN 2590-3551 https://journal.utem.edu.my/index.php/ijhati/article/view/5888/4003
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
description As of now in the advanced world, mobile application and web-based computerized are quickly evolving. One of developing financial innovation is financial technology, especially in mobile banking. One emerging financial innovation is mobile banking service. The mobile banking services of Malaysia are now very much concerned with the importance of client perception and acceptance. This research aimed to study the determinants of customer acceptance towards using mobile banking services in Malaysia. There are five research objectives identified which were to analyze the influence of perceived usefulness, to examine the influence of perceived ease of use, to determine the influence of perceived cost and to identify the influence of security on customer acceptance towards using mobile banking service in Malaysia. To study the determinants of customer acceptance towards using mobile banking service, the researcher selects the 384 customers as our sample framework. The researcher used correlation analysis and multiple regression analysis to analyses the data. The results depict that there is a significant relationship between perceived usefulness, perceived ease of use, security and perceived cost (independent variable) and the Customer Acceptance (dependent variable). The researcher recommended that future research could cover other areas in Malaysia and cover more specific customer acceptance and perception in mobile banking to provide more useful and accurate data for financial industries.
format Article
author Bakri, Mohammed Hariri
spellingShingle Bakri, Mohammed Hariri
Factors of acceptance of mobile banking in Malaysia
author_facet Bakri, Mohammed Hariri
author_sort Bakri, Mohammed Hariri
title Factors of acceptance of mobile banking in Malaysia
title_short Factors of acceptance of mobile banking in Malaysia
title_full Factors of acceptance of mobile banking in Malaysia
title_fullStr Factors of acceptance of mobile banking in Malaysia
title_full_unstemmed Factors of acceptance of mobile banking in Malaysia
title_sort factors of acceptance of mobile banking in malaysia
publisher Penerbit Universiti Teknikal Malaysia Melaka
publishDate 2020
url http://eprints.utem.edu.my/id/eprint/25095/2/IJHATI.PDF
http://eprints.utem.edu.my/id/eprint/25095/
https://journal.utem.edu.my/index.php/ijhati/article/view/5888/4003
_version_ 1773547667830341632
score 13.211869

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