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Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences

The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues...

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Main Authors: Sulong, Muhammad Suhaizan, Abdul-Aziz, Azlianor, Wongsim, Manirath
Format: Conference or Workshop Item
Language:English
Published: 2010
Subjects:
Q Science (General)
Online Access:http://eprints.utem.edu.my/id/eprint/1874/1/iccet2010.pdf
http://eprints.utem.edu.my/id/eprint/1874/
http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=5485511
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spelling my.utem.eprints.18742015-05-28T02:25:47Z http://eprints.utem.edu.my/id/eprint/1874/ Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences Sulong, Muhammad Suhaizan Abdul-Aziz, Azlianor Wongsim, Manirath Q Science (General) The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature on the aspects of quality in Internet commerce in relation to customers' behaviour. The analysis results reveal that the key aspects of quality are system quality, information quality and service quality which have strong effect on customers' behaviour - trust, satisfaction and loyalty. The importance of quality in Internet commerce needs to be valued and accepted in order to mature and improve the electronic service online for customers. 2010-04 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.utem.edu.my/id/eprint/1874/1/iccet2010.pdf Sulong, Muhammad Suhaizan and Abdul-Aziz, Azlianor and Wongsim, Manirath (2010) Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences. In: 2nd International Conference on Computer Engineering and Technology (ICCET), 16-18 Apr 2010, Chengdu, China. http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=5485511
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
topic Q Science (General)
spellingShingle Q Science (General)
Sulong, Muhammad Suhaizan
Abdul-Aziz, Azlianor
Wongsim, Manirath
Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences
description The growth of the World Wide Web gave birth to online businesses and with rapid changes in web technologies, Internet commerce is expected to grow. Despite the growth, many online businesses have failed. Thus, the quality aspects in developing Internet commerce application are very important issues to the success of customers experience initiatives. This review paper analyses the relevant literature on the aspects of quality in Internet commerce in relation to customers' behaviour. The analysis results reveal that the key aspects of quality are system quality, information quality and service quality which have strong effect on customers' behaviour - trust, satisfaction and loyalty. The importance of quality in Internet commerce needs to be valued and accepted in order to mature and improve the electronic service online for customers.
format Conference or Workshop Item
author Sulong, Muhammad Suhaizan
Abdul-Aziz, Azlianor
Wongsim, Manirath
author_facet Sulong, Muhammad Suhaizan
Abdul-Aziz, Azlianor
Wongsim, Manirath
author_sort Sulong, Muhammad Suhaizan
title Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences
title_short Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences
title_full Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences
title_fullStr Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences
title_full_unstemmed Modelling the Quality Aspects of Internet Commerce with Customers’ Shopping Experiences
title_sort modelling the quality aspects of internet commerce with customers’ shopping experiences
publishDate 2010
url http://eprints.utem.edu.my/id/eprint/1874/1/iccet2010.pdf
http://eprints.utem.edu.my/id/eprint/1874/
http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=5485511
_version_ 1665905254697271296
score 13.211869

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