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Quality environment 5S enhance service performance: a case study in Malacca State Government

To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer...

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Main Author: Abdul Rahman, Siti Hajar
Format: Thesis
Language:English
English
Published: 2013
Subjects:
H Social Sciences (General)
HD Industries. Land use. Labor
Online Access:http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf
http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf
http://eprints.utem.edu.my/id/eprint/15038/
https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85260
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spelling my.utem.eprints.150382022-12-28T15:28:45Z http://eprints.utem.edu.my/id/eprint/15038/ Quality environment 5S enhance service performance: a case study in Malacca State Government Abdul Rahman, Siti Hajar H Social Sciences (General) HD Industries. Land use. Labor To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization's reputation for non-profit organization. Due to this, the consequences of customer satisfaction and dissatisfaction must be considered. Quality Environment (SS) Practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. Customers will feel happy if they got comfortable feeling and safe during delivering services. If all workers implement Quality Environment SS as a daily activity, work definitely become faster and easier. In sustaining SS Practice as a work culture, the organization requires practical initiative to move their employees. This study carried out by researcher is to develop an understanding about the impact of Quality Environment SS Enhance Service Performance in Malacca State Government. It shows on how organizations have successfully implement Quality Environment give impact to organization in productivity, cost, and delivery service related to enhance the Service Performance. 2013 Thesis NonPeerReviewed text en http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf text en http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf Abdul Rahman, Siti Hajar (2013) Quality environment 5S enhance service performance: a case study in Malacca State Government. Masters thesis, Universiti Teknikal Malaysia Melaka. https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85260
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
language English
English
topic H Social Sciences (General)
HD Industries. Land use. Labor
spellingShingle H Social Sciences (General)
HD Industries. Land use. Labor
Abdul Rahman, Siti Hajar
Quality environment 5S enhance service performance: a case study in Malacca State Government
description To be successful, organizations must look into the needs and wants of their customers. That is the reason why many researchers and academicians have continuously emphasized on the importance of customer satisfaction. Customer satisfaction is important because many researches have shown that customer satisfaction has a positive effect on an organization's reputation for non-profit organization. Due to this, the consequences of customer satisfaction and dissatisfaction must be considered. Quality Environment (SS) Practice is a concept which can be applied in the workplace by workers. It creates a more conducive, clean and tidy workplace. Customers will feel happy if they got comfortable feeling and safe during delivering services. If all workers implement Quality Environment SS as a daily activity, work definitely become faster and easier. In sustaining SS Practice as a work culture, the organization requires practical initiative to move their employees. This study carried out by researcher is to develop an understanding about the impact of Quality Environment SS Enhance Service Performance in Malacca State Government. It shows on how organizations have successfully implement Quality Environment give impact to organization in productivity, cost, and delivery service related to enhance the Service Performance.
format Thesis
author Abdul Rahman, Siti Hajar
author_facet Abdul Rahman, Siti Hajar
author_sort Abdul Rahman, Siti Hajar
title Quality environment 5S enhance service performance: a case study in Malacca State Government
title_short Quality environment 5S enhance service performance: a case study in Malacca State Government
title_full Quality environment 5S enhance service performance: a case study in Malacca State Government
title_fullStr Quality environment 5S enhance service performance: a case study in Malacca State Government
title_full_unstemmed Quality environment 5S enhance service performance: a case study in Malacca State Government
title_sort quality environment 5s enhance service performance: a case study in malacca state government
publishDate 2013
url http://eprints.utem.edu.my/id/eprint/15038/1/Quality%20environment%205S%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf
http://eprints.utem.edu.my/id/eprint/15038/2/Quality%20environment%205s%20enhance%20service%20performance%20a%20case%20study%20in%20Malacca%20state%20government.pdf
http://eprints.utem.edu.my/id/eprint/15038/
https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=85260
_version_ 1753792479062130688
score 13.211869

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