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Intelligent agents for an Internet-based global crisis communication system

In times of crisis, an effective communication mechanism is paramount in providing accurate and timely information to the community. Recent examples are the outbreak of SARS, bird flu, mad cow diseases, September 11 attacks and the 2004 tsunamis. Such events have illustrated the importance of an eff...

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Main Authors: Goh, Ong Sing, Fung, C.C., Lee, M.P.
Format: Article
Published: Universiti Teknikal Malaysia Melaka 2005
Subjects:
QA75 Electronic computers. Computer science
Online Access:http://eprints.utem.edu.my/id/eprint/12399/
http://researchrepository.murdoch.edu.au/677/
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spelling my.utem.eprints.123992014-11-05T13:34:51Z http://eprints.utem.edu.my/id/eprint/12399/ Intelligent agents for an Internet-based global crisis communication system Goh, Ong Sing Fung, C.C. Lee, M.P. QA75 Electronic computers. Computer science In times of crisis, an effective communication mechanism is paramount in providing accurate and timely information to the community. Recent examples are the outbreak of SARS, bird flu, mad cow diseases, September 11 attacks and the 2004 tsunamis. Such events have illustrated the importance of an effective and efficient crisis communication system. In this paper, it is proposed the incorporation of an intelligent agent software robot into a crisis communication portal (CCNet) in order to send alert news to subscribed users via email and others mobile services such as Short Message Service (SMS), Multimedia Messaging Service (MMS) and General Packet Radio Services (GPRS). The proposed system consists of the integration of an intelligent conversation agent that is employed to gain trust from the users of the portal and an Automated Knowledge Extraction Agent (AKEA), which retrieves first hand information from relevant sources such as WHO.org, CBC Canada, info.gov.hk and Sars.gov.sg. Universiti Teknikal Malaysia Melaka 2005 Article PeerReviewed Goh, Ong Sing and Fung, C.C. and Lee, M.P. (2005) Intelligent agents for an Internet-based global crisis communication system. Journal of Technology Management and Entrepreneurship, 2 (1). pp. 65-78. ISSN 1675-8404 http://researchrepository.murdoch.edu.au/677/
institution Universiti Teknikal Malaysia Melaka
building UTEM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknikal Malaysia Melaka
content_source UTEM Institutional Repository
url_provider http://eprints.utem.edu.my/
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Goh, Ong Sing
Fung, C.C.
Lee, M.P.
Intelligent agents for an Internet-based global crisis communication system
description In times of crisis, an effective communication mechanism is paramount in providing accurate and timely information to the community. Recent examples are the outbreak of SARS, bird flu, mad cow diseases, September 11 attacks and the 2004 tsunamis. Such events have illustrated the importance of an effective and efficient crisis communication system. In this paper, it is proposed the incorporation of an intelligent agent software robot into a crisis communication portal (CCNet) in order to send alert news to subscribed users via email and others mobile services such as Short Message Service (SMS), Multimedia Messaging Service (MMS) and General Packet Radio Services (GPRS). The proposed system consists of the integration of an intelligent conversation agent that is employed to gain trust from the users of the portal and an Automated Knowledge Extraction Agent (AKEA), which retrieves first hand information from relevant sources such as WHO.org, CBC Canada, info.gov.hk and Sars.gov.sg.
format Article
author Goh, Ong Sing
Fung, C.C.
Lee, M.P.
author_facet Goh, Ong Sing
Fung, C.C.
Lee, M.P.
author_sort Goh, Ong Sing
title Intelligent agents for an Internet-based global crisis communication system
title_short Intelligent agents for an Internet-based global crisis communication system
title_full Intelligent agents for an Internet-based global crisis communication system
title_fullStr Intelligent agents for an Internet-based global crisis communication system
title_full_unstemmed Intelligent agents for an Internet-based global crisis communication system
title_sort intelligent agents for an internet-based global crisis communication system
publisher Universiti Teknikal Malaysia Melaka
publishDate 2005
url http://eprints.utem.edu.my/id/eprint/12399/
http://researchrepository.murdoch.edu.au/677/
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score 13.211869

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