Expectation And Perception Of Homeowners On Service Quality Of Green Home Property Developers
In this research, service quality analysis was conducted on homeowners who lived in green homes which was built by a green home property developer in Penang. In order to evaluate the service quality, a methodology that was developed by Parasuraman, Zeithaml & Berry in 1985 was adopted which is...
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| Format: | Thesis |
| Language: | English |
| Published: |
2023
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| Online Access: | http://eprints.usm.my/60529/1/Pages%20from%20J.PATHMA%20PRIYA%20AP%20JAYASINGHAM%20-%20TESIS.pdf http://eprints.usm.my/60529/ |
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| Summary: | In this research, service quality analysis was conducted
on homeowners who lived in green homes which was built by a green home property developer in Penang. In order to evaluate the service quality, a methodology that was developed by Parasuraman, Zeithaml & Berry in 1985 was adopted which is known as Servqual. |
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