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An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals

In many developed and developing nations, health information systems (HIS) are increasing rapidly in the healthcare industry. Despite the great development in the application of information and communication technologies (ICT) in the healthcare sector, implementation complexity is increasing, pos...

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Main Author: Alkouse, Reem H Y A
Format: Thesis
Language:English
Published: 2022
Subjects:
H Social Sciences (General)
Online Access:http://eprints.usm.my/60054/1/REEM%20H%20Y%20A%20ALKOUSE%20-%20TESIS24.pdf
http://eprints.usm.my/60054/
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spelling my.usm.eprints.60054 http://eprints.usm.my/60054/ An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals Alkouse, Reem H Y A H Social Sciences (General) In many developed and developing nations, health information systems (HIS) are increasing rapidly in the healthcare industry. Despite the great development in the application of information and communication technologies (ICT) in the healthcare sector, implementation complexity is increasing, posing challenges for healthcare organizations. Kuwait Government has spent significant investments in implementing HIS among healthcare facilities, and it must be ensured that the systems are maintaining their goals of meeting the users’ needs and requirements and increasing work quality and performance. Certainly, it has been noted that there aren't enough evaluation studies and research on HIS adoption in Kuwait. (Alhuwail, 2020). Therefore, this research aims to assess HIS user performance as it is important to determine the IS success by determining its influencing factors. To do so, the basic theory for this study was the DeLone and McLean Information System Success Model, integrated with Task Technology Fit theory, Trust, and User resistance. A crosssectional, self-structured questionnaire was used to collect data. According to the study, trust and TTF are positively impacted by the system, information, and service quality. Whereas trust negatively affects user resistance, which negatively affects HIS use. It was also found that information, system, and service quality positively impact TTF, which consequently affects both HIS use and user performance. Furthermore, the study proved that individual characteristics positively impact TTF, but task characteristics did not influence TTF. The research also showed that TTF and user satisfaction positively impact user performance 2022-12 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/60054/1/REEM%20H%20Y%20A%20ALKOUSE%20-%20TESIS24.pdf Alkouse, Reem H Y A (2022) An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals. PhD thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Alkouse, Reem H Y A
An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals
description In many developed and developing nations, health information systems (HIS) are increasing rapidly in the healthcare industry. Despite the great development in the application of information and communication technologies (ICT) in the healthcare sector, implementation complexity is increasing, posing challenges for healthcare organizations. Kuwait Government has spent significant investments in implementing HIS among healthcare facilities, and it must be ensured that the systems are maintaining their goals of meeting the users’ needs and requirements and increasing work quality and performance. Certainly, it has been noted that there aren't enough evaluation studies and research on HIS adoption in Kuwait. (Alhuwail, 2020). Therefore, this research aims to assess HIS user performance as it is important to determine the IS success by determining its influencing factors. To do so, the basic theory for this study was the DeLone and McLean Information System Success Model, integrated with Task Technology Fit theory, Trust, and User resistance. A crosssectional, self-structured questionnaire was used to collect data. According to the study, trust and TTF are positively impacted by the system, information, and service quality. Whereas trust negatively affects user resistance, which negatively affects HIS use. It was also found that information, system, and service quality positively impact TTF, which consequently affects both HIS use and user performance. Furthermore, the study proved that individual characteristics positively impact TTF, but task characteristics did not influence TTF. The research also showed that TTF and user satisfaction positively impact user performance
format Thesis
author Alkouse, Reem H Y A
author_facet Alkouse, Reem H Y A
author_sort Alkouse, Reem H Y A
title An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals
title_short An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals
title_full An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals
title_fullStr An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals
title_full_unstemmed An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals
title_sort evaluation of the user performance impact: health information system use in kuwait public hospitals
publishDate 2022
url http://eprints.usm.my/60054/1/REEM%20H%20Y%20A%20ALKOUSE%20-%20TESIS24.pdf
http://eprints.usm.my/60054/
_version_ 1793153495680942080
score 13.211869

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