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Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia

Background:· Study on patient's family satisfaction with care at the ICU, HUSM was done due to the inability to communicate directly with the critical patients. Family members could not communicate with patients as they are not allowed to stay with patients at the ICU. Increased awareness am...

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Main Author: Ali Aminuddin, Moho Rasani
Format: Monograph
Language:English
Published: PPSP, Universiti Sains Malaysia 2007
Subjects:
R Medicine (General)
Online Access:http://eprints.usm.my/50116/1/ALI%20AMINUDDIN%20BIN%20MOHD%20RASANI%20-%2024%20pages1.pdf
http://eprints.usm.my/50116/
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spelling my.usm.eprints.50116 http://eprints.usm.my/50116/ Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia Ali Aminuddin, Moho Rasani R Medicine (General) Background:· Study on patient's family satisfaction with care at the ICU, HUSM was done due to the inability to communicate directly with the critical patients. Family members could not communicate with patients as they are not allowed to stay with patients at the ICU. Increased awareness among the public about the importance of health care has made the hospital and health care providers involved directly to provide the best quality health care. The health care quality depends on customer's or patient's satisfaction of the care that they were provided. However, customers' satisfaction was not only measured from the patients themselves but also from the family members of the patients. Objective:- To know the family satisfaction level of care of patient treated at the ICU and their role as decision maker for patient and to identify the demographic factors associated with family satisfaction level. Methodology: - Sixty four patients' family members were selected as respondents. They were the family members of the patients who were treated at the ICU from the period of December 2006 to January 2007. Questionnaires were used to measure their satisfaction level. Results: -The results of this study shown that majority of the respondents were satisfied and only a few were not satisfied. Overall, this was levelled as good.There were significant difference (p<0.05) for both of the satisfaction with patient care and satisfaction with the role of decision maker for patient care. Family members' age, marital status and the frequency of visiting were also significantly (p<0.05) associated with family satisfaction of patient care. Conclusion: - Family satisfaction level was still considered as good at ICU, HUSM. Majority of respondents in this study were categorized as satisfied. Least was categorized as not satisfied. PPSP, Universiti Sains Malaysia 2007 Monograph NonPeerReviewed application/pdf en http://eprints.usm.my/50116/1/ALI%20AMINUDDIN%20BIN%20MOHD%20RASANI%20-%2024%20pages1.pdf Ali Aminuddin, Moho Rasani (2007) Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia. Other. PPSP, Universiti Sains Malaysia. (Submitted)
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic R Medicine (General)
spellingShingle R Medicine (General)
Ali Aminuddin, Moho Rasani
Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia
description Background:· Study on patient's family satisfaction with care at the ICU, HUSM was done due to the inability to communicate directly with the critical patients. Family members could not communicate with patients as they are not allowed to stay with patients at the ICU. Increased awareness among the public about the importance of health care has made the hospital and health care providers involved directly to provide the best quality health care. The health care quality depends on customer's or patient's satisfaction of the care that they were provided. However, customers' satisfaction was not only measured from the patients themselves but also from the family members of the patients. Objective:- To know the family satisfaction level of care of patient treated at the ICU and their role as decision maker for patient and to identify the demographic factors associated with family satisfaction level. Methodology: - Sixty four patients' family members were selected as respondents. They were the family members of the patients who were treated at the ICU from the period of December 2006 to January 2007. Questionnaires were used to measure their satisfaction level. Results: -The results of this study shown that majority of the respondents were satisfied and only a few were not satisfied. Overall, this was levelled as good.There were significant difference (p<0.05) for both of the satisfaction with patient care and satisfaction with the role of decision maker for patient care. Family members' age, marital status and the frequency of visiting were also significantly (p<0.05) associated with family satisfaction of patient care. Conclusion: - Family satisfaction level was still considered as good at ICU, HUSM. Majority of respondents in this study were categorized as satisfied. Least was categorized as not satisfied.
format Monograph
author Ali Aminuddin, Moho Rasani
author_facet Ali Aminuddin, Moho Rasani
author_sort Ali Aminuddin, Moho Rasani
title Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia
title_short Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia
title_full Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia
title_fullStr Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia
title_full_unstemmed Kepuasan keluarga terhadap Perawatan di Unit Rawatan Rapi (icu), Hospital Universiti Sains Malaysia
title_sort kepuasan keluarga terhadap perawatan di unit rawatan rapi (icu), hospital universiti sains malaysia
publisher PPSP, Universiti Sains Malaysia
publishDate 2007
url http://eprints.usm.my/50116/1/ALI%20AMINUDDIN%20BIN%20MOHD%20RASANI%20-%2024%20pages1.pdf
http://eprints.usm.my/50116/
_version_ 1713200636216999936
score 13.211869

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