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Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia

The flow of information experienced complexity uncertainty and ambiguity in terms of information adequacy when Malaysia Airlines flight MH370 went missing. This incident demonstrated an unprecedented international humanitarian response from the technology sector. This study discovered that most resp...

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Main Authors:	Wang, Changsong, Ahmad, Jamilah
Format:	Article
Language:	English
Published:	Registrar of Newspapers for India (RNI) 2018
Subjects:	HM811-821 Deviant behavior. Social deviance
Online Access:	http://eprints.usm.my/48387/1/sep18-6.pdf http://eprints.usm.my/48387/ https://www.indianjournals.com/ijor.aspx?target=ijor:mw&volume=9&issue=3&article=006
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id	my.usm.eprints.48387
record_format	eprints
spelling	my.usm.eprints.48387 http://eprints.usm.my/48387/ Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia Wang, Changsong Ahmad, Jamilah HM811-821 Deviant behavior. Social deviance The flow of information experienced complexity uncertainty and ambiguity in terms of information adequacy when Malaysia Airlines flight MH370 went missing. This incident demonstrated an unprecedented international humanitarian response from the technology sector. This study discovered that most respondents from Mainland China and Malaysia access information about Malaysia Airlines flight MH370 during and after the tragic incident through social media. This study revealed significant difference of active social media users ’perceptions on this incident in these two countries. On one hand, social networking sites such as Facebook (in Malaysia), Weibo and Wechat (in China), become the public opinion field that illustrates sorts of openness and negotiation in Malaysia and China. This study, instead of conventional crisis communication approach, specifically examined active online users in both countries, as it aims to make a valuable contribution by synthesizing current research and identifying areas for investigation for each aspect of the survey process. Two hundred questionnaires had been collected from respondents in China and Malaysia respectively. The survey results contributed to mechanism of crisis communication for henceforth similar incident in the future. There is no doubt that the portrait of Malaysia Airlines on social media in these two countries affected its organizational reputation. However, the participants from Malaysia and China showed a very average level of confidence to empower themselves to enhance dialog capacity among various stakeholders for this incident. Registrar of Newspapers for India (RNI) 2018 Article PeerReviewed application/pdf en http://eprints.usm.my/48387/1/sep18-6.pdf Wang, Changsong and Ahmad, Jamilah (2018) Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia. Media Watch, 9 (3). pp. 317-328. ISSN 2249-8818 https://www.indianjournals.com/ijor.aspx?target=ijor:mw&volume=9&issue=3&article=006
institution	Universiti Sains Malaysia
building	Hamzah Sendut Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Sains Malaysia
content_source	USM Institutional Repository
url_provider	http://eprints.usm.my/
language	English
topic	HM811-821 Deviant behavior. Social deviance
spellingShingle	HM811-821 Deviant behavior. Social deviance Wang, Changsong Ahmad, Jamilah Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia
description	The flow of information experienced complexity uncertainty and ambiguity in terms of information adequacy when Malaysia Airlines flight MH370 went missing. This incident demonstrated an unprecedented international humanitarian response from the technology sector. This study discovered that most respondents from Mainland China and Malaysia access information about Malaysia Airlines flight MH370 during and after the tragic incident through social media. This study revealed significant difference of active social media users ’perceptions on this incident in these two countries. On one hand, social networking sites such as Facebook (in Malaysia), Weibo and Wechat (in China), become the public opinion field that illustrates sorts of openness and negotiation in Malaysia and China. This study, instead of conventional crisis communication approach, specifically examined active online users in both countries, as it aims to make a valuable contribution by synthesizing current research and identifying areas for investigation for each aspect of the survey process. Two hundred questionnaires had been collected from respondents in China and Malaysia respectively. The survey results contributed to mechanism of crisis communication for henceforth similar incident in the future. There is no doubt that the portrait of Malaysia Airlines on social media in these two countries affected its organizational reputation. However, the participants from Malaysia and China showed a very average level of confidence to empower themselves to enhance dialog capacity among various stakeholders for this incident.
format	Article
author	Wang, Changsong Ahmad, Jamilah
author_facet	Wang, Changsong Ahmad, Jamilah
author_sort	Wang, Changsong
title	Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia
title_short	Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia
title_full	Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia
title_fullStr	Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia
title_full_unstemmed	Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia
title_sort	post-mh370 incident: a comparative study of social media users ’perception in china and malaysia
publisher	Registrar of Newspapers for India (RNI)
publishDate	2018
url	http://eprints.usm.my/48387/1/sep18-6.pdf http://eprints.usm.my/48387/ https://www.indianjournals.com/ijor.aspx?target=ijor:mw&volume=9&issue=3&article=006
_version_	1692992784432103424
score	13.211869

Post-MH370 Incident: A comparative study of social media users ’perception in China and Malaysia

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