Privatized Facilities Management at Government Hospitals in the Northern Region of Malaysia
Perlaksanaan penswastaan perkhidmatan sokongan hospital bagi meningkatkan keberkesanan dan kecekapan pengurusan kemudahan di hospital kerajaan tidak pernah diverifikasikan sejak mula dilaksanakan pada tahun 1997. Kajian ini menghuraikan cara perlaksanaan penswastaan perkhidmatan penyenggaraan fa...
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | http://eprints.usm.my/40809/1/Privatized_Facilities_Management_at_Government_Hospitals_in_the_Northern_Region_of_Malaysia.pdf http://eprints.usm.my/40809/ |
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| Summary: | Perlaksanaan penswastaan perkhidmatan sokongan hospital bagi
meningkatkan keberkesanan dan kecekapan pengurusan kemudahan di hospital
kerajaan tidak pernah diverifikasikan sejak mula dilaksanakan pada tahun 1997.
Kajian ini menghuraikan cara perlaksanaan penswastaan perkhidmatan
penyenggaraan fasiliti, menyiasat masalah dan menilai tahap kepuasan kakitangan
hospital terhadap perlaksanaan perkhidmatan penyelenggaraan fasiliti di kawasan
kajian. Beberapa sesi temuramah telah dijalankan bersama pihak syarikat konsesi dan
borang soal selidik telah diedarkan bagi mencapai objektif kajian. Perlaksanaan
“Hospital Specific Implementation Plan (HSIP)”, “Deduction Formula”,
“Management Information System (MIS)” dan penyelenggaraan fasiliti secara
menyeluruh telah dijalankan oleh syarikat konsesi bagi mencapai piawaian dan
prosedur operasi hospital. Maklumbalas daripada 472 kakitangan hospital yang
terlibat dalam kajian ini menunjukkan bahawa masalah yang paling ketara berlaku
yang berkaitan dengan perkhidmatan lift dengan index purata 2.37 dan kebocoran
disebabkan lapisan kalis air gagal berfungsi dengan indeks purata 3.28. Secara
keseluruhannya, pihak kakitangan hospital berpuas hati dengan perlaksanaan
penswastaan perkhidmatan pengurusan fasiliti di kawasan kajian dengan keseluruhan
indeks purata 4.0. Oleh itu, langkah-langkah tebatan yang sesuai boleh dijalankan
oleh Kementerian Kesihatan untuk projek pembinaan hospital kerajaan pada masa
hadapan bagi meningkatkan keberkesanan dan kecekapan perkhidmatan
penyenggaraan di hospital kerajaan.
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The effectiveness and efficiency of facility management services at
government hospitals in Perlis, Kedah and Pulau Pinang have not been assessed or
verified since its privatization in 1997. This study overviews the privatization
implementation of facility engineering maintenance services, investigate the common
problems and determine the satisfaction level of hospital staffs in the study area.
Several interview sessions have been conducted with key personnel from the
concession company and the questionnaires were distributed in order to achieve the
objective of this study. A Hospital Specific Implementation Plan (HSIP), deduction
formula, Management Information System (MIS) and comprehensive facility
maintenance program was set down to be applied to ensure the works carried out is
satisfactory to technical requirements and standards of hospital operation. The result
obtained from 472 hospital staff involved in this study shows that the most
significant problems occurred were related to lift services with an average index of
2.37 and waterproofing leakages with an average index of 3.28. The average index
rating scale in this study on the privatized of facilities management is satisfactory
with an average index of 4.0. Thus, appropriate mitigation measures can be carried
out by the Ministry of Health for future construction of government hospital projects
and to improve the effectiveness and efficiency of facility engineering maintenance
services.
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