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Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal

Service innovation design associated with the method of design for improvement and ease of service provided can immediately benefits to the user ofa service. At present, the development of new technological advances is growing exponentially and Malaysia as a developing country will not want to miss....

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Main Authors: Hamim, Nur Syafawati, Majid, Ahmad Zuhairi Abdul
Format: Conference or Workshop Item
Language:English
Published: 2014
Subjects:
NX Arts in general
Online Access:http://eprints.usm.my/38757/1/FULL_PAPER_077.pdf
http://eprints.usm.my/38757/
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spelling my.usm.eprints.38757 http://eprints.usm.my/38757/ Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal Hamim, Nur Syafawati Majid, Ahmad Zuhairi Abdul NX Arts in general Service innovation design associated with the method of design for improvement and ease of service provided can immediately benefits to the user ofa service. At present, the development of new technological advances is growing exponentially and Malaysia as a developing country will not want to miss.This project is to study theexpress busticketing system at Sungai Nibong Express Bus Terminal, Penang. The project will find ways to provide a servicethat can satisfy usersby involving newelectronic device. Based on a survey it leads to designing a tool that facilitate users’ communication and be able to solve the problems faced by the users such as purchasing the tickets and or any information related to bus schedule.In addition, the purpose of this project is also to identify user needs and provide new experience to the users at Sungai Nibong bus terminal. Users are all from different age groups, cultures and backgrounds. The main goal of this project is to design a communication device to assist users in purchasing express bus tickets more easily. This design will enhance the user experience at Sungai Nibong bus terminal to buy tickets, provide comfort and facilitate user regardless locals or foreign users. 2014 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.usm.my/38757/1/FULL_PAPER_077.pdf Hamim, Nur Syafawati and Majid, Ahmad Zuhairi Abdul (2014) Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal. In: 1st International Conference on Creative Media, Design & Technology (REKA) 2014, 25-27 November, 2014, Pulau Pinang, Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic NX Arts in general
spellingShingle NX Arts in general
Hamim, Nur Syafawati
Majid, Ahmad Zuhairi Abdul
Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal
description Service innovation design associated with the method of design for improvement and ease of service provided can immediately benefits to the user ofa service. At present, the development of new technological advances is growing exponentially and Malaysia as a developing country will not want to miss.This project is to study theexpress busticketing system at Sungai Nibong Express Bus Terminal, Penang. The project will find ways to provide a servicethat can satisfy usersby involving newelectronic device. Based on a survey it leads to designing a tool that facilitate users’ communication and be able to solve the problems faced by the users such as purchasing the tickets and or any information related to bus schedule.In addition, the purpose of this project is also to identify user needs and provide new experience to the users at Sungai Nibong bus terminal. Users are all from different age groups, cultures and backgrounds. The main goal of this project is to design a communication device to assist users in purchasing express bus tickets more easily. This design will enhance the user experience at Sungai Nibong bus terminal to buy tickets, provide comfort and facilitate user regardless locals or foreign users.
format Conference or Workshop Item
author Hamim, Nur Syafawati
Majid, Ahmad Zuhairi Abdul
author_facet Hamim, Nur Syafawati
Majid, Ahmad Zuhairi Abdul
author_sort Hamim, Nur Syafawati
title Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal
title_short Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal
title_full Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal
title_fullStr Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal
title_full_unstemmed Service Innovation Design Towards Ticketing System At Sungai Nibong Terminal
title_sort service innovation design towards ticketing system at sungai nibong terminal
publishDate 2014
url http://eprints.usm.my/38757/1/FULL_PAPER_077.pdf
http://eprints.usm.my/38757/
_version_ 1643709451271667712
score 13.211869

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