Cover Image

Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China

This study examines hotel employees’ communication satisfaction and job satisfaction levels in Hainan, China. The Communication Satisfaction Questionnaire (CSQ) and the Job Descriptive Index (JDI) were used in the investigation. This study also measures the Chinese working culture, Confucian work...

Full description

Saved in:
Bibliographic Details
Main Authors: Wang , Hua, Omar, Bahiyah
Format: Article
Language:English
Published: 2016
Subjects:
P87-96 Communication. Mass media
Online Access:http://eprints.usm.my/35868/1/SEARCH_Wang_Hua_2016.pdf
http://eprints.usm.my/35868/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.usm.eprints.35868
record_format eprints
spelling my.usm.eprints.35868 http://eprints.usm.my/35868/ Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China Wang , Hua Omar, Bahiyah P87-96 Communication. Mass media This study examines hotel employees’ communication satisfaction and job satisfaction levels in Hainan, China. The Communication Satisfaction Questionnaire (CSQ) and the Job Descriptive Index (JDI) were used in the investigation. This study also measures the Chinese working culture, Confucian work dynamism, and examines its relationship with hotel employees’ attitudes toward communication and job satisfaction. Using a survey and stratified sampling techniques, 40 sets of data were obtained from the staff working at four domestic and four international hotels operating in Hainan. Data were analysed using PLS analysis. The testing of measurement model shows that communication satisfaction measure for international hotel model was different from the measure for domestic hotel model. The results of structural model testing, on the other hand, show that both organisational communication satisfaction and Confucian work dynamism had significant effects on job satisfaction. Confucian work dynamism positively interacted with communication satisfaction in predicting job satisfaction, making it a significant moderator to the relationship between communication satisfaction and job satisfaction. All these relationships were found significant in both conditions; international and domestic hotels. The test of significant difference between the two models, however, yielded insignificant results. The findings suggest that effects of communication satisfaction and Confucian work dynamism on job satisfaction were almost equal at international and domestic hotels. 2016 Article PeerReviewed application/pdf en http://eprints.usm.my/35868/1/SEARCH_Wang_Hua_2016.pdf Wang , Hua and Omar, Bahiyah (2016) Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China. The Journal of the South East Asia Research Centre for Communications and Humanities, 8 (1). pp. 105-127. ISSN 2229-872X
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic P87-96 Communication. Mass media
spellingShingle P87-96 Communication. Mass media
Wang , Hua
Omar, Bahiyah
Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China
description This study examines hotel employees’ communication satisfaction and job satisfaction levels in Hainan, China. The Communication Satisfaction Questionnaire (CSQ) and the Job Descriptive Index (JDI) were used in the investigation. This study also measures the Chinese working culture, Confucian work dynamism, and examines its relationship with hotel employees’ attitudes toward communication and job satisfaction. Using a survey and stratified sampling techniques, 40 sets of data were obtained from the staff working at four domestic and four international hotels operating in Hainan. Data were analysed using PLS analysis. The testing of measurement model shows that communication satisfaction measure for international hotel model was different from the measure for domestic hotel model. The results of structural model testing, on the other hand, show that both organisational communication satisfaction and Confucian work dynamism had significant effects on job satisfaction. Confucian work dynamism positively interacted with communication satisfaction in predicting job satisfaction, making it a significant moderator to the relationship between communication satisfaction and job satisfaction. All these relationships were found significant in both conditions; international and domestic hotels. The test of significant difference between the two models, however, yielded insignificant results. The findings suggest that effects of communication satisfaction and Confucian work dynamism on job satisfaction were almost equal at international and domestic hotels.
format Article
author Wang , Hua
Omar, Bahiyah
author_facet Wang , Hua
Omar, Bahiyah
author_sort Wang , Hua
title Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China
title_short Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China
title_full Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China
title_fullStr Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China
title_full_unstemmed Examining Communication Satisfaction, Confucian Work Dynamism and Job Satisfaction: A Comparative Study of International and Domestic Hotels in Hainan, China
title_sort examining communication satisfaction, confucian work dynamism and job satisfaction: a comparative study of international and domestic hotels in hainan, china
publishDate 2016
url http://eprints.usm.my/35868/1/SEARCH_Wang_Hua_2016.pdf
http://eprints.usm.my/35868/
_version_ 1643708620446105600
score 13.211869

Similar Items