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Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia

Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Manag...

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Main Author: Abdullah, Kamarul Zaman
Format: Thesis
Language:English
Published: 2005
Subjects:
HF5001-6182 Business
Online Access:http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf
http://eprints.usm.my/25620/
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id my.usm.eprints.25620
record_format eprints
spelling my.usm.eprints.25620 http://eprints.usm.my/25620/ Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia Abdullah, Kamarul Zaman HF5001-6182 Business Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Management (CRM) in Malaysian private hospitals. 2005-05 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf Abdullah, Kamarul Zaman (2005) Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia. Masters thesis, USM.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Abdullah, Kamarul Zaman
Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
description Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Management (CRM) in Malaysian private hospitals.
format Thesis
author Abdullah, Kamarul Zaman
author_facet Abdullah, Kamarul Zaman
author_sort Abdullah, Kamarul Zaman
title Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_short Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_full Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_fullStr Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_full_unstemmed Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
title_sort critical success factors of customer relationship management at private hospitals in malaysia
publishDate 2005
url http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf
http://eprints.usm.my/25620/
_version_ 1643705897834250240
score 13.211869

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