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Patients 'Satisfaction With The Quality of Health Services in The Palestinian Hospitals

The study aimed to see patients' satisfaction with the quality of health services especially hotel services, including whether the services of a hotel is equally important for all patients, see the strengths and weaknesses of these services, suggestion priorities for improvement and to provid...

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Main Authors: Aamer Suliman Abu Shariaa, Zulkiple Abd.Ghani, Muhamad Yusuf Khalid, Mosbah Mansour Motawea, Yehia Awad Abed
Format: Article
Language:Abkhazian
Published: Universiti Sains Islam Malaysia 2015
Subjects:
Nutrition
Cleaning
Quality
Hotel services
Online Access:http://ddms.usim.edu.my/handle/123456789/9265
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spelling my.usim-92652015-08-26T07:19:57Z Patients 'Satisfaction With The Quality of Health Services in The Palestinian Hospitals Aamer Suliman Abu Shariaa Zulkiple Abd.Ghani Muhamad Yusuf Khalid Mosbah Mansour Motawea Yehia Awad Abed Nutrition Cleaning Quality Hotel services The study aimed to see patients' satisfaction with the quality of health services especially hotel services, including whether the services of a hotel is equally important for all patients, see the strengths and weaknesses of these services, suggestion priorities for improvement and to provide data make recommendations to officials for proper planning for these services. The descriptive analysis which consists frequencies, percentages, means and standard deviation was used adopting (SPSS), the researcher used Likert scale. The study found that patients 'satisfaction with the quality of nutrition services at Shifa Hospital is better than their satisfaction with the quality of nutrition services in the European Gaza Hospital. The study also found that satisfaction with the quality of cleaning services did not reach the minimum required, particularly with regard to the provision of cleaning materials, but the level of satisfaction with the quality of cleaning services in the European hospital slightly better than the case at Shifa hospital. 2015-08-26T07:19:57Z 2015-08-26T07:19:57Z 2014-12 Article 16755936 http://ddms.usim.edu.my/handle/123456789/9265 ab Vol.14 (Dec) 2014; Universiti Sains Islam Malaysia
institution Universiti Sains Islam Malaysia
building USIM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universit Sains Islam i Malaysia
content_source USIM Institutional Repository
url_provider http://ddms.usim.edu.my/
language Abkhazian
topic Nutrition
Cleaning
Quality
Hotel services
spellingShingle Nutrition
Cleaning
Quality
Hotel services
Aamer Suliman Abu Shariaa
Zulkiple Abd.Ghani
Muhamad Yusuf Khalid
Mosbah Mansour Motawea
Yehia Awad Abed
Patients 'Satisfaction With The Quality of Health Services in The Palestinian Hospitals
description The study aimed to see patients' satisfaction with the quality of health services especially hotel services, including whether the services of a hotel is equally important for all patients, see the strengths and weaknesses of these services, suggestion priorities for improvement and to provide data make recommendations to officials for proper planning for these services. The descriptive analysis which consists frequencies, percentages, means and standard deviation was used adopting (SPSS), the researcher used Likert scale. The study found that patients 'satisfaction with the quality of nutrition services at Shifa Hospital is better than their satisfaction with the quality of nutrition services in the European Gaza Hospital. The study also found that satisfaction with the quality of cleaning services did not reach the minimum required, particularly with regard to the provision of cleaning materials, but the level of satisfaction with the quality of cleaning services in the European hospital slightly better than the case at Shifa hospital.
format Article
author Aamer Suliman Abu Shariaa
Zulkiple Abd.Ghani
Muhamad Yusuf Khalid
Mosbah Mansour Motawea
Yehia Awad Abed
author_facet Aamer Suliman Abu Shariaa
Zulkiple Abd.Ghani
Muhamad Yusuf Khalid
Mosbah Mansour Motawea
Yehia Awad Abed
author_sort Aamer Suliman Abu Shariaa
title Patients 'Satisfaction With The Quality of Health Services in The Palestinian Hospitals
title_short Patients 'Satisfaction With The Quality of Health Services in The Palestinian Hospitals
title_full Patients 'Satisfaction With The Quality of Health Services in The Palestinian Hospitals
title_fullStr Patients 'Satisfaction With The Quality of Health Services in The Palestinian Hospitals
title_full_unstemmed Patients 'Satisfaction With The Quality of Health Services in The Palestinian Hospitals
title_sort patients 'satisfaction with the quality of health services in the palestinian hospitals
publisher Universiti Sains Islam Malaysia
publishDate 2015
url http://ddms.usim.edu.my/handle/123456789/9265
_version_ 1645152576256081920
score 13.211869

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