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An Exploratory Study Of The Islamic Credit Card Users' Satisfaction

The Islamic financial system industry is growing tremendously in Malaysia an the existence of the system in parallel with the existing conventional financial system provide an alternative to Muslim consumer in adhering to religious rules and regulation. The rapid development of the Islamic products&...

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Main Authors: Nuradli Ridzwan Shah Mohd Dali, Shumaila Yousafzai
Format: Article
Language:English
Published: Universiti Sains Islam Malaysia 2015
Subjects:
Islamic Banking
Islamic credit cards
Customer satisfaction
Qualitative research
Online Access:http://ddms.usim.edu.my/handle/123456789/9053
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spelling my.usim-90532015-08-13T04:30:49Z An Exploratory Study Of The Islamic Credit Card Users' Satisfaction Nuradli Ridzwan Shah Mohd Dali Shumaila Yousafzai Islamic Banking Islamic credit cards Customer satisfaction Qualitative research The Islamic financial system industry is growing tremendously in Malaysia an the existence of the system in parallel with the existing conventional financial system provide an alternative to Muslim consumer in adhering to religious rules and regulation. The rapid development of the Islamic products' creation in the banking system is comparable but customer satisfaction should not be ignore. The researcher proposed to develop a customer satisfaction model for one of the Islamic banking product (i.e Islamic credit card). Research in customer satisfaction is predominant by the quantitative research, but the qualitative research is also getting attention. This paper is a preliminary investigation in identifying if religion has any relationship with Islamic credit card customers' satisfaction. 2015-08-13T02:37:31Z 2015-08-13T02:37:31Z 2012 Article 1823075X http://ddms.usim.edu.my/handle/123456789/9053 en JMIFR-Vol.9, No.1, 2012; Universiti Sains Islam Malaysia
institution Universiti Sains Islam Malaysia
building USIM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universit Sains Islam i Malaysia
content_source USIM Institutional Repository
url_provider http://ddms.usim.edu.my/
language English
topic Islamic Banking
Islamic credit cards
Customer satisfaction
Qualitative research
spellingShingle Islamic Banking
Islamic credit cards
Customer satisfaction
Qualitative research
Nuradli Ridzwan Shah Mohd Dali
Shumaila Yousafzai
An Exploratory Study Of The Islamic Credit Card Users' Satisfaction
description The Islamic financial system industry is growing tremendously in Malaysia an the existence of the system in parallel with the existing conventional financial system provide an alternative to Muslim consumer in adhering to religious rules and regulation. The rapid development of the Islamic products' creation in the banking system is comparable but customer satisfaction should not be ignore. The researcher proposed to develop a customer satisfaction model for one of the Islamic banking product (i.e Islamic credit card). Research in customer satisfaction is predominant by the quantitative research, but the qualitative research is also getting attention. This paper is a preliminary investigation in identifying if religion has any relationship with Islamic credit card customers' satisfaction.
format Article
author Nuradli Ridzwan Shah Mohd Dali
Shumaila Yousafzai
author_facet Nuradli Ridzwan Shah Mohd Dali
Shumaila Yousafzai
author_sort Nuradli Ridzwan Shah Mohd Dali
title An Exploratory Study Of The Islamic Credit Card Users' Satisfaction
title_short An Exploratory Study Of The Islamic Credit Card Users' Satisfaction
title_full An Exploratory Study Of The Islamic Credit Card Users' Satisfaction
title_fullStr An Exploratory Study Of The Islamic Credit Card Users' Satisfaction
title_full_unstemmed An Exploratory Study Of The Islamic Credit Card Users' Satisfaction
title_sort exploratory study of the islamic credit card users' satisfaction
publisher Universiti Sains Islam Malaysia
publishDate 2015
url http://ddms.usim.edu.my/handle/123456789/9053
_version_ 1645152528435773440
score 13.222552

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