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Critical Success Factors for Knowledge Transfer via an Australian Government Education Website

The transfer of knowledge pertaining to government services is central to the success of e-government websites. This paper explores critical success factors (CSFs) for the transfer of knowledge from government to users (citizens, business entities, employees and other government agencies) via an Aus...

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Main Author: Nurdiana, Azizan,
Format: Conference Paper
Language:en_US
Published: Int Business Information Management Assoc-Ibima 2015
Subjects:
E-government
Australia
Critical success factors
Knowledge transfer
Online Access:http://ddms.usim.edu.my/handle/123456789/8927
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spelling my.usim-89272015-08-25T02:27:13Z Critical Success Factors for Knowledge Transfer via an Australian Government Education Website Nurdiana, Azizan, E-government Australia Critical success factors Knowledge transfer The transfer of knowledge pertaining to government services is central to the success of e-government websites. This paper explores critical success factors (CSFs) for the transfer of knowledge from government to users (citizens, business entities, employees and other government agencies) via an Australian government education website, from the perspective of the government website provider. CSFs are defined as "the limited number of areas in which results, if satisfactory, will ensure successful competitive performance for the organization" (Rockart 1979, p. 5). It has been recognized that there are generally a small number of such attributes that, if performed well, will create opportunities for success (King 2001). Knowledge transfer (KT) is defined as a process that includes "any exchange of knowledge between or among individuals, teams, groups or organizations" (King 2006, p. 538). It is the process by which knowledge is transmitted to and absorbed by users. Knowledge in this research is scoped to include government knowledge resources (information and services) made explicit and available to users via government websites. The research has adapted Szulanski's KT four stages model as a lens to study CSFs. The research has employed an interpretive case study approach, applying qualitative data capture and analysis methods. Eleven CSFs are identified and grouped into six themes. The research provides guidance to practitioners, arguing that identifying and understanding the CSFs can support government website providers in taking decisions related to the internal operation of their website's content development and delivery activities, so enhancing their capacity to deliver requisite knowledge to website users. 2015-08-05T01:46:24Z 2015-08-05T01:46:24Z 2011 Conference Paper 9780-9821-4895-2 http://ddms.usim.edu.my/handle/123456789/8927 en_US Int Business Information Management Assoc-Ibima
institution Universiti Sains Islam Malaysia
building USIM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universit Sains Islam i Malaysia
content_source USIM Institutional Repository
url_provider http://ddms.usim.edu.my/
language en_US
topic E-government
Australia
Critical success factors
Knowledge transfer
spellingShingle E-government
Australia
Critical success factors
Knowledge transfer
Nurdiana, Azizan,
Critical Success Factors for Knowledge Transfer via an Australian Government Education Website
description The transfer of knowledge pertaining to government services is central to the success of e-government websites. This paper explores critical success factors (CSFs) for the transfer of knowledge from government to users (citizens, business entities, employees and other government agencies) via an Australian government education website, from the perspective of the government website provider. CSFs are defined as "the limited number of areas in which results, if satisfactory, will ensure successful competitive performance for the organization" (Rockart 1979, p. 5). It has been recognized that there are generally a small number of such attributes that, if performed well, will create opportunities for success (King 2001). Knowledge transfer (KT) is defined as a process that includes "any exchange of knowledge between or among individuals, teams, groups or organizations" (King 2006, p. 538). It is the process by which knowledge is transmitted to and absorbed by users. Knowledge in this research is scoped to include government knowledge resources (information and services) made explicit and available to users via government websites. The research has adapted Szulanski's KT four stages model as a lens to study CSFs. The research has employed an interpretive case study approach, applying qualitative data capture and analysis methods. Eleven CSFs are identified and grouped into six themes. The research provides guidance to practitioners, arguing that identifying and understanding the CSFs can support government website providers in taking decisions related to the internal operation of their website's content development and delivery activities, so enhancing their capacity to deliver requisite knowledge to website users.
format Conference Paper
author Nurdiana, Azizan,
author_facet Nurdiana, Azizan,
author_sort Nurdiana, Azizan,
title Critical Success Factors for Knowledge Transfer via an Australian Government Education Website
title_short Critical Success Factors for Knowledge Transfer via an Australian Government Education Website
title_full Critical Success Factors for Knowledge Transfer via an Australian Government Education Website
title_fullStr Critical Success Factors for Knowledge Transfer via an Australian Government Education Website
title_full_unstemmed Critical Success Factors for Knowledge Transfer via an Australian Government Education Website
title_sort critical success factors for knowledge transfer via an australian government education website
publisher Int Business Information Management Assoc-Ibima
publishDate 2015
url http://ddms.usim.edu.my/handle/123456789/8927
_version_ 1645152502448914432
score 13.222552

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