Intranet Portal Assessment Tool
This study was undertaken with the purpose to unfold and understand individual intranet utilization and their corresponding determinants and impacts. The conduct of this study was using multiple-case design approach involving mixed methods i.e. qualitative and quantitative approach. Four organiza...
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| Main Authors: | , |
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| Format: | Conference Paper |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://ddms.usim.edu.my/handle/123456789/6195 |
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| Summary: | This study was undertaken with the purpose to unfold and understand individual intranet
utilization and their corresponding determinants and impacts. The conduct of this study
was using multiple-case design approach involving mixed methods i.e. qualitative and
quantitative approach. Four organizations were involved in the study namely Malaysia
Airport, Telekom Malaysia, Tenaga Nasional and Petroliam Nasional. Preliminary studies
involving interviews, observation and review of materials (i.e. the intranet itself) were
undertaken to understand the phenomenon of intranet utilization, followed by a survey with
the purpose of validating the developed theoretical model and testing the formulated
hypotheses. Three groups of detenninants i.e. organizational characteristics, intranet
characteristics and individual characteristics were investigated against individual intranet
utilization measured in terms of utilization modes. utilization for decision support and
utilization for knowledge sharing. Four organizational characteristics were investigated
being top management support, technical user support, functional integration and
subjective norm. Four intranet characteristics were examined being task-fit, information
quality, systems quality and service quality. Four individual characteristics were explored
being web efficacy, personal IT innovativeness, intranet experiences and length of service.
In addition, the three intranet utilization constructs i.e. utilization modes; utilization for
decision support and utilization for knowledge sharing were investigated against individual
performance measured in terms of task productivity, task innovation and personal sense of
accomplishment. Based on the analysis of 359 responses collected using stratified
random sampling, it was discovered that all the conceptualized determinants were indeed
significantly related with intranet utilization. Likewise, the three conceptualized intranet
utilization variables were also found to be significantly related with individual performance.
Upon further analyses unveiled that except for top management support, length of sewice
and intranet experiences, all other variables from the three groups of determinants were
strong predictors of intranet utilization. The major contribution of the study can be
assessed from three perspectives i.e. theoretical, methodological and practical. From the theoretical viewpoint, it has developed an empirical-based framework that represents the
phenomenon of intranet utilization and its corresponding determinants and impacts in the
context of Malaysian users. From the methodological viewpoint, it has developed
instruments which can be further tested in other research settings. From the practical
viewpoint, the developed instrument can be utilized to evaluate individual utilization
behaviors as well as their determinants and impacts. Accordingly, a tool was developed
which can be used to gauge intranet .utilization behavior and its corresponding
determinants and impacts. |
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