Critical Success Factors for Knowledge Transfer via a Malaysian Government Education Website
This paper presents the critical success factors (CSFs) for knowledge transfer via a Malaysian government education website, from the perspective of provider. The research explores CSFs from a case study at Department of Education in Malaysia that is known as MASED. The research adapted Szulansk...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Sains Islam malaysia
2017
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| Subjects: | |
| Online Access: | http://ddms.usim.edu.my:80/jspui/handle/123456789/13900 |
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| Summary: | This paper presents the critical success factors (CSFs) for knowledge
transfer via a Malaysian government education website, from the perspective
of provider. The research explores CSFs from a case study at Department
of Education in Malaysia that is known as MASED. The research adapted
Szulanski’s four stages, namely initiation, implementation, ramp-up and
integration that is known as intra-organisational knowledge transfer model
to identify CSFs for knowledge transfer via government education website.
The research has employed an interpretive case study approach, applying
qualitative data capture and analysis methods. Primary data were derived
from the interviews with 15 government officers that are involved in the
development and management of government education website. Qualitative
content analysis by inductive approach was used as analysis technique. From
the analysis, 14 CSFs were identified and grouped into six themes, namely
management role, user focus, employee focus, content focus, technology
focus and organisational focus. Then these CSFs were validated in a focus
group with the same 15 respondents to finalise the CSFs for knowledge
transfer via Malaysian government education website. This research used a
single study of one government agency in Malaysia. The research provides
practical guidance to practitioners particularly to the government website
providers. In order to increase the level of knowledge transfer to users, the
CSFs can support government website providers in taking strategic decisions
related to the internal operation of their website’s content development and
delivery activities. |
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