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Dining out behaviour among senior citizens in the Klang Valley, Malaysia

The growth of senior citizens globally is inevitable as the by-product of medical technology advancement, lower fertility rate, better quality of life and higher life expectancy. They are the growing market segment worldwide. Nevertheless, this age segment does not receive the attention they s...

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Main Author: Ganesan, Lalitha
Format: Thesis
Language:English
Published: 2019
Subjects:
Dinners and dining
Food habits - Malaysia
Older people - Case studies
Online Access:http://psasir.upm.edu.my/id/eprint/98845/1/FSTM%202020%2021%20UPMIR.pdf
http://psasir.upm.edu.my/id/eprint/98845/
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spelling my.upm.eprints.988452022-10-12T01:37:53Z http://psasir.upm.edu.my/id/eprint/98845/ Dining out behaviour among senior citizens in the Klang Valley, Malaysia Ganesan, Lalitha The growth of senior citizens globally is inevitable as the by-product of medical technology advancement, lower fertility rate, better quality of life and higher life expectancy. They are the growing market segment worldwide. Nevertheless, this age segment does not receive the attention they should as a consumer. The stereotype held about senior citizens prevents most marketers from even trying to attract this increasingly profitable group. Food consumption trend is not the same for all age group and little is known about the restaurant choice behaviour of the senior citizens. To fill the gap in the study, this research will focus on identifying the factors, barriers and demographic characteristic of senior citizens that influence them to visit a restaurant. Qualitative approach was used in this study. A total of 15 informants aged 55 and above were chosen from Klang Valley using the purposive sampling method. Semi-structured interviews were conducted and the whole interview were recorded using a voice recorder or by pen-and-paper method. The obtained recordings were then transcribed, translated, coded, and analysed. Atlas.ti software (version 7) was used in coding of the themes with the help of a codebook created from previous literatures and based on collected data. Factors identified in the study were ageing, life’s perspective, socializing, food, service, location, price and discounts, and recommendation whereas barriers identified in this research were cleanliness, service, ageing, life’s perspective and food. Some of the factors are both a reason and barrier to visit a restaurant. The demographic characteristic that influence the behaviour were education level, income and employment status and culture and religion. Recognising the factors and barriers and improvising the restaurant marketing strategy based on it is expected to be beneficial. 2019-10 Thesis NonPeerReviewed text en http://psasir.upm.edu.my/id/eprint/98845/1/FSTM%202020%2021%20UPMIR.pdf Ganesan, Lalitha (2019) Dining out behaviour among senior citizens in the Klang Valley, Malaysia. Masters thesis, Universiti Putra Malaysia. Dinners and dining Food habits - Malaysia Older people - Case studies
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
topic Dinners and dining
Food habits - Malaysia
Older people - Case studies
spellingShingle Dinners and dining
Food habits - Malaysia
Older people - Case studies
Ganesan, Lalitha
Dining out behaviour among senior citizens in the Klang Valley, Malaysia
description The growth of senior citizens globally is inevitable as the by-product of medical technology advancement, lower fertility rate, better quality of life and higher life expectancy. They are the growing market segment worldwide. Nevertheless, this age segment does not receive the attention they should as a consumer. The stereotype held about senior citizens prevents most marketers from even trying to attract this increasingly profitable group. Food consumption trend is not the same for all age group and little is known about the restaurant choice behaviour of the senior citizens. To fill the gap in the study, this research will focus on identifying the factors, barriers and demographic characteristic of senior citizens that influence them to visit a restaurant. Qualitative approach was used in this study. A total of 15 informants aged 55 and above were chosen from Klang Valley using the purposive sampling method. Semi-structured interviews were conducted and the whole interview were recorded using a voice recorder or by pen-and-paper method. The obtained recordings were then transcribed, translated, coded, and analysed. Atlas.ti software (version 7) was used in coding of the themes with the help of a codebook created from previous literatures and based on collected data. Factors identified in the study were ageing, life’s perspective, socializing, food, service, location, price and discounts, and recommendation whereas barriers identified in this research were cleanliness, service, ageing, life’s perspective and food. Some of the factors are both a reason and barrier to visit a restaurant. The demographic characteristic that influence the behaviour were education level, income and employment status and culture and religion. Recognising the factors and barriers and improvising the restaurant marketing strategy based on it is expected to be beneficial.
format Thesis
author Ganesan, Lalitha
author_facet Ganesan, Lalitha
author_sort Ganesan, Lalitha
title Dining out behaviour among senior citizens in the Klang Valley, Malaysia
title_short Dining out behaviour among senior citizens in the Klang Valley, Malaysia
title_full Dining out behaviour among senior citizens in the Klang Valley, Malaysia
title_fullStr Dining out behaviour among senior citizens in the Klang Valley, Malaysia
title_full_unstemmed Dining out behaviour among senior citizens in the Klang Valley, Malaysia
title_sort dining out behaviour among senior citizens in the klang valley, malaysia
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/98845/1/FSTM%202020%2021%20UPMIR.pdf
http://psasir.upm.edu.my/id/eprint/98845/
_version_ 1748182300313518080
score 13.211869

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