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Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia

High turnover rate is one of the striking features of the hotel industry and one of the most significant challenges. High turnover rate causes substantial costs for recruitment, selection and training in hotels, on the other hand, it also leads to negative consequences such as the decline of organiz...

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Main Authors: Yan, Zhen, D. Mansor, Zuraina, Choo, Wei C., Abdullah, Abdul R.
Format: Article
Published: Frontiers Media 2021
Online Access:http://psasir.upm.edu.my/id/eprint/94202/
https://www.frontiersin.org/articles/10.3389/fpsyg.2021.617023/full
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spelling my.upm.eprints.942022023-05-18T08:11:38Z http://psasir.upm.edu.my/id/eprint/94202/ Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia Yan, Zhen D. Mansor, Zuraina Choo, Wei C. Abdullah, Abdul R. High turnover rate is one of the striking features of the hotel industry and one of the most significant challenges. High turnover rate causes substantial costs for recruitment, selection and training in hotels, on the other hand, it also leads to negative consequences such as the decline of organizational performance and service quality. Thus, it is necessary to search for the root causes of turnover and put forward solutions. This study was designed to examine the impact of psychological capital (PsyCap), organizational commitment (OC), and job satisfaction (JS) on turnover intention among hotel employees. Additionally, it aimed to test the mediating roles of job satisfaction (JS) and organizational commitment (OC). The data were obtained from 228 hotel customer-contact employees with a time lag of two weeks in three waves in Kuala Lumpur based on convenience sampling. A series of structural equation modeling analyses were utilized to investigate hypothesized relationships. The results reveal that there exists a significant and negative impact of PsyCap on employees’ turnover intention and this correlation is partially mediated through two job attitudes. That is to say, to retain hotel talents, five-star hotel management should take proper measures to help employees obtain and maintain positive psychological resources such as PsyCap, on the other hand, how to cultivate positive job attitudes and strengthen their sense of identification and belonging for their organizations is supposed to be more focused on. Frontiers Media 2021-03 Article PeerReviewed Yan, Zhen and D. Mansor, Zuraina and Choo, Wei C. and Abdullah, Abdul R. (2021) Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia. Frontiers in Psychology, 12. art. no. 617023. pp. 1-14. ISSN 1664-1078 https://www.frontiersin.org/articles/10.3389/fpsyg.2021.617023/full 10.3389/fpsyg.2021.617023
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description High turnover rate is one of the striking features of the hotel industry and one of the most significant challenges. High turnover rate causes substantial costs for recruitment, selection and training in hotels, on the other hand, it also leads to negative consequences such as the decline of organizational performance and service quality. Thus, it is necessary to search for the root causes of turnover and put forward solutions. This study was designed to examine the impact of psychological capital (PsyCap), organizational commitment (OC), and job satisfaction (JS) on turnover intention among hotel employees. Additionally, it aimed to test the mediating roles of job satisfaction (JS) and organizational commitment (OC). The data were obtained from 228 hotel customer-contact employees with a time lag of two weeks in three waves in Kuala Lumpur based on convenience sampling. A series of structural equation modeling analyses were utilized to investigate hypothesized relationships. The results reveal that there exists a significant and negative impact of PsyCap on employees’ turnover intention and this correlation is partially mediated through two job attitudes. That is to say, to retain hotel talents, five-star hotel management should take proper measures to help employees obtain and maintain positive psychological resources such as PsyCap, on the other hand, how to cultivate positive job attitudes and strengthen their sense of identification and belonging for their organizations is supposed to be more focused on.
format Article
author Yan, Zhen
D. Mansor, Zuraina
Choo, Wei C.
Abdullah, Abdul R.
spellingShingle Yan, Zhen
D. Mansor, Zuraina
Choo, Wei C.
Abdullah, Abdul R.
Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia
author_facet Yan, Zhen
D. Mansor, Zuraina
Choo, Wei C.
Abdullah, Abdul R.
author_sort Yan, Zhen
title Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia
title_short Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia
title_full Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia
title_fullStr Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia
title_full_unstemmed Mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in Malaysia
title_sort mitigating effect of psychological capital on employees’ withdrawal behavior in the presence of job attitudes: evidence from five-star hotels in malaysia
publisher Frontiers Media
publishDate 2021
url http://psasir.upm.edu.my/id/eprint/94202/
https://www.frontiersin.org/articles/10.3389/fpsyg.2021.617023/full
_version_ 1768009386514448384
score 13.211869

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