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Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students

Online shopping has shaped a new trend of getting consumer goods and services during the pandemic. However, online shopping has also recorded an increasing number of consumer complaints. Hence, this paper explores the legislative approach of consumer protection laws in protecting consumers in online...

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Main Authors: Muhammad Arif, Afida Mastura, Abu Bakar, Elistina, Daud, Nurul Atikaf, Osman, Syuhaily
Format: Article
Published: Human Resource Management Academic Research Society 2021
Online Access:http://psasir.upm.edu.my/id/eprint/94022/
https://hrmars.com/index.php/IJARBSS/article/view/11885/Legal-Protection-for-Online-Consumers-and-Online-Shopping-Self-Protection-Practices-among-Malaysian-Higher-Education-Institution-Students
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spelling my.upm.eprints.940222023-04-06T02:14:47Z http://psasir.upm.edu.my/id/eprint/94022/ Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students Muhammad Arif, Afida Mastura Abu Bakar, Elistina Daud, Nurul Atikaf Osman, Syuhaily Online shopping has shaped a new trend of getting consumer goods and services during the pandemic. However, online shopping has also recorded an increasing number of consumer complaints. Hence, this paper explores the legislative approach of consumer protection laws in protecting consumers in online transactions using a content analysis approach. The relevant provisions of several laws, including the Malaysian Consumer Protection Act, were analysed based on the current development to highlight online consumers’ legal protection. Additionally, a questionnaire survey was carried out among 400 respondents in the higher education institutions in the four zones of Peninsular Malaysia using systematic random sampling to determine the level of consumer self-protection practices in online shopping. The analysis of the laws revealed that the current consumer protection laws were inadequate in giving comprehensive protection for online consumers. The survey results demonstrate that while the overall findings show that consumers have high self-protection practices, the preventive measures and consumer redress dimension must be seriously considered since this dimension showed the lowest mean score. Therefore, the relevant ministry and NGOs should increase advocacy programs to motivate consumers to utilize the right to redress, and become empowered consumers to exercise self-protection practices. Human Resource Management Academic Research Society 2021-12-23 Article PeerReviewed Muhammad Arif, Afida Mastura and Abu Bakar, Elistina and Daud, Nurul Atikaf and Osman, Syuhaily (2021) Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students. International Journal of Academic Research in Business and Social Sciences, 11 (12). 1449 - 1467. ISSN 2222-6990 https://hrmars.com/index.php/IJARBSS/article/view/11885/Legal-Protection-for-Online-Consumers-and-Online-Shopping-Self-Protection-Practices-among-Malaysian-Higher-Education-Institution-Students 10.6007/IJARBSS/v11-i12/11885
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description Online shopping has shaped a new trend of getting consumer goods and services during the pandemic. However, online shopping has also recorded an increasing number of consumer complaints. Hence, this paper explores the legislative approach of consumer protection laws in protecting consumers in online transactions using a content analysis approach. The relevant provisions of several laws, including the Malaysian Consumer Protection Act, were analysed based on the current development to highlight online consumers’ legal protection. Additionally, a questionnaire survey was carried out among 400 respondents in the higher education institutions in the four zones of Peninsular Malaysia using systematic random sampling to determine the level of consumer self-protection practices in online shopping. The analysis of the laws revealed that the current consumer protection laws were inadequate in giving comprehensive protection for online consumers. The survey results demonstrate that while the overall findings show that consumers have high self-protection practices, the preventive measures and consumer redress dimension must be seriously considered since this dimension showed the lowest mean score. Therefore, the relevant ministry and NGOs should increase advocacy programs to motivate consumers to utilize the right to redress, and become empowered consumers to exercise self-protection practices.
format Article
author Muhammad Arif, Afida Mastura
Abu Bakar, Elistina
Daud, Nurul Atikaf
Osman, Syuhaily
spellingShingle Muhammad Arif, Afida Mastura
Abu Bakar, Elistina
Daud, Nurul Atikaf
Osman, Syuhaily
Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students
author_facet Muhammad Arif, Afida Mastura
Abu Bakar, Elistina
Daud, Nurul Atikaf
Osman, Syuhaily
author_sort Muhammad Arif, Afida Mastura
title Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students
title_short Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students
title_full Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students
title_fullStr Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students
title_full_unstemmed Legal protection for online consumers and online shopping self-protection practices among Malaysian higher education institution students
title_sort legal protection for online consumers and online shopping self-protection practices among malaysian higher education institution students
publisher Human Resource Management Academic Research Society
publishDate 2021
url http://psasir.upm.edu.my/id/eprint/94022/
https://hrmars.com/index.php/IJARBSS/article/view/11885/Legal-Protection-for-Online-Consumers-and-Online-Shopping-Self-Protection-Practices-among-Malaysian-Higher-Education-Institution-Students
_version_ 1762839456104054784
score 13.211869

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