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The impact of human resource practices and organizational citizenship behaviours on firm performance

The purpose of this study is to investigate the mediation effects of organizational citizenship behaviours in the relationship between selected human resource practices and firm performance expressed in terms of quality of services. In this study human resource practices include reward and performan...

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Main Authors: Davood, Babaei, Ahmad, Aminah, Idris, Khairuddin, Omar, Zoharah
Format: Conference or Workshop Item
Language:English
Published: 2009
Online Access:http://psasir.upm.edu.my/id/eprint/9345/1/ID%209345.pdf
http://psasir.upm.edu.my/id/eprint/9345/
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spelling my.upm.eprints.93452015-01-06T01:25:02Z http://psasir.upm.edu.my/id/eprint/9345/ The impact of human resource practices and organizational citizenship behaviours on firm performance Davood, Babaei Ahmad, Aminah Idris, Khairuddin Omar, Zoharah The purpose of this study is to investigate the mediation effects of organizational citizenship behaviours in the relationship between selected human resource practices and firm performance expressed in terms of quality of services. In this study human resource practices include reward and performance appraisal practices. To achieve these objectives we tested a mediation model using structural equation modelling procedure to examine if the hypothesized model fit the data well. Data were collected from a sample of 179 branches of two banks in Tehran, Iran. 176 managerial employees, 352 non-managerial employees, and 871 customers participated in this study. The results showed that organizational citizenship behaviours fully mediated the relationship between rewards and quality of services and partially mediated the relationship between performance appraisal practices and quality of services. 2009 Conference or Workshop Item NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/9345/1/ID%209345.pdf Davood, Babaei and Ahmad, Aminah and Idris, Khairuddin and Omar, Zoharah (2009) The impact of human resource practices and organizational citizenship behaviours on firm performance. In: 6th International Strategic Management Conference, 11-12 Oct. 2009, Tehran, Iran. . (Unpublished)
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The purpose of this study is to investigate the mediation effects of organizational citizenship behaviours in the relationship between selected human resource practices and firm performance expressed in terms of quality of services. In this study human resource practices include reward and performance appraisal practices. To achieve these objectives we tested a mediation model using structural equation modelling procedure to examine if the hypothesized model fit the data well. Data were collected from a sample of 179 branches of two banks in Tehran, Iran. 176 managerial employees, 352 non-managerial employees, and 871 customers participated in this study. The results showed that organizational citizenship behaviours fully mediated the relationship between rewards and quality of services and partially mediated the relationship between performance appraisal practices and quality of services.
format Conference or Workshop Item
author Davood, Babaei
Ahmad, Aminah
Idris, Khairuddin
Omar, Zoharah
spellingShingle Davood, Babaei
Ahmad, Aminah
Idris, Khairuddin
Omar, Zoharah
The impact of human resource practices and organizational citizenship behaviours on firm performance
author_facet Davood, Babaei
Ahmad, Aminah
Idris, Khairuddin
Omar, Zoharah
author_sort Davood, Babaei
title The impact of human resource practices and organizational citizenship behaviours on firm performance
title_short The impact of human resource practices and organizational citizenship behaviours on firm performance
title_full The impact of human resource practices and organizational citizenship behaviours on firm performance
title_fullStr The impact of human resource practices and organizational citizenship behaviours on firm performance
title_full_unstemmed The impact of human resource practices and organizational citizenship behaviours on firm performance
title_sort impact of human resource practices and organizational citizenship behaviours on firm performance
publishDate 2009
url http://psasir.upm.edu.my/id/eprint/9345/1/ID%209345.pdf
http://psasir.upm.edu.my/id/eprint/9345/
_version_ 1643824285078257664
score 13.211869

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