Cover Image

Exploring commercial environmental factors affecting the adoption of mobile payment

The advancement in mobile technology helps the massive growth of mobile users across the globe. The expansion of advanced mobile technologies and improved mobile devices resulted in the emergence of mobile payment (M-payment) technologies. Despite the facilitative business environment, M-payment pen...

Full description

Saved in:
Bibliographic Details
Main Authors: Manoharan, Sharmila, Ab Rahman, Rozanah, Abu Bakar, Elistina
Format: Article
Language:English
Published: Pennwell Corporation 2020
Online Access:http://psasir.upm.edu.my/id/eprint/88905/1/PAY.pdf
http://psasir.upm.edu.my/id/eprint/88905/
https://solidstatetechnology.us/index.php/JSST/article/view/4019
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.upm.eprints.88905
record_format eprints
spelling my.upm.eprints.889052021-10-04T23:44:20Z http://psasir.upm.edu.my/id/eprint/88905/ Exploring commercial environmental factors affecting the adoption of mobile payment Manoharan, Sharmila Ab Rahman, Rozanah Abu Bakar, Elistina The advancement in mobile technology helps the massive growth of mobile users across the globe. The expansion of advanced mobile technologies and improved mobile devices resulted in the emergence of mobile payment (M-payment) technologies. Despite the facilitative business environment, M-payment penetration among the developing countries is still low compared to traditional financial instruments such as bank transfer, cash in circulation, and credit cards. Presently, there are multiple literature on adopting M-payment from a consumer’s perspective, but not from the supplier’s perspective. This study critically analysed the existing literature and proposed a framework based on the contingency theory (CT) and the technology adoption model (TAM) as a technology penetration framework to explore the M-payment service providers (MPSP) role on the adoption of M-payment. Technology adoption is greatly facilitated by environmental factors and technology attributes that influence it. Furthermore, this study proposed a conceptual framework to explore M-payment adoption by including the MPSP perspective and exploring the commercial environmental factors, technology attributes of perceived usefulness, perceived ease of use, trust, and risk influencing M-payments penetration and influence on the M-payment adoption. The conceptual framework in this paper also offers valuable insights from the MPSP, industry regulators, and mobile technology experts. Pennwell Corporation 2020 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/88905/1/PAY.pdf Manoharan, Sharmila and Ab Rahman, Rozanah and Abu Bakar, Elistina (2020) Exploring commercial environmental factors affecting the adoption of mobile payment. Solid State Technology, 63 (spec. 2). 5789 - 5800. ISSN 0038-111X https://solidstatetechnology.us/index.php/JSST/article/view/4019
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The advancement in mobile technology helps the massive growth of mobile users across the globe. The expansion of advanced mobile technologies and improved mobile devices resulted in the emergence of mobile payment (M-payment) technologies. Despite the facilitative business environment, M-payment penetration among the developing countries is still low compared to traditional financial instruments such as bank transfer, cash in circulation, and credit cards. Presently, there are multiple literature on adopting M-payment from a consumer’s perspective, but not from the supplier’s perspective. This study critically analysed the existing literature and proposed a framework based on the contingency theory (CT) and the technology adoption model (TAM) as a technology penetration framework to explore the M-payment service providers (MPSP) role on the adoption of M-payment. Technology adoption is greatly facilitated by environmental factors and technology attributes that influence it. Furthermore, this study proposed a conceptual framework to explore M-payment adoption by including the MPSP perspective and exploring the commercial environmental factors, technology attributes of perceived usefulness, perceived ease of use, trust, and risk influencing M-payments penetration and influence on the M-payment adoption. The conceptual framework in this paper also offers valuable insights from the MPSP, industry regulators, and mobile technology experts.
format Article
author Manoharan, Sharmila
Ab Rahman, Rozanah
Abu Bakar, Elistina
spellingShingle Manoharan, Sharmila
Ab Rahman, Rozanah
Abu Bakar, Elistina
Exploring commercial environmental factors affecting the adoption of mobile payment
author_facet Manoharan, Sharmila
Ab Rahman, Rozanah
Abu Bakar, Elistina
author_sort Manoharan, Sharmila
title Exploring commercial environmental factors affecting the adoption of mobile payment
title_short Exploring commercial environmental factors affecting the adoption of mobile payment
title_full Exploring commercial environmental factors affecting the adoption of mobile payment
title_fullStr Exploring commercial environmental factors affecting the adoption of mobile payment
title_full_unstemmed Exploring commercial environmental factors affecting the adoption of mobile payment
title_sort exploring commercial environmental factors affecting the adoption of mobile payment
publisher Pennwell Corporation
publishDate 2020
url http://psasir.upm.edu.my/id/eprint/88905/1/PAY.pdf
http://psasir.upm.edu.my/id/eprint/88905/
https://solidstatetechnology.us/index.php/JSST/article/view/4019
_version_ 1713201315190931456
score 13.211869

Similar Items