Cover Image

Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor

Level of service (LOS) is a method used for the development of transportation infrastructure designations based on a specific analysis. The concept of LOS lies on the importance of an assessment of roadway operational performance services for the improvement of bus service delivery. A high performan...

Full description

Saved in:
Bibliographic Details
Main Authors: Mat Shukri, Nur Shazreena, Ponrahono, Zakiah, Sunoto @ Hj. Faisal, Yakin Nur, Wan Ghazali, Wan Noratikah Wahidah
Format: Article
Language:English
Published: Malaysian Institute of Planners 2020
Online Access:http://psasir.upm.edu.my/id/eprint/88871/1/LOS.pdf
http://psasir.upm.edu.my/id/eprint/88871/
https://www.planningmalaysia.org/index.php/pmj/article/view/789
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.upm.eprints.88871
record_format eprints
spelling my.upm.eprints.888712022-07-19T08:19:01Z http://psasir.upm.edu.my/id/eprint/88871/ Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor Mat Shukri, Nur Shazreena Ponrahono, Zakiah Sunoto @ Hj. Faisal, Yakin Nur Wan Ghazali, Wan Noratikah Wahidah Level of service (LOS) is a method used for the development of transportation infrastructure designations based on a specific analysis. The concept of LOS lies on the importance of an assessment of roadway operational performance services for the improvement of bus service delivery. A high performance of bus service delivery could relatively influence the satisfaction level of its users. This study assesses the LOS of three main designated routes of SMART buses in Kajang Selangor (KJ01, KJ02, and KJ03). TheSMART buses are free buses provided under a free transit programme which aims to encourage people to use public transportation. An on-board survey and inventory observation were employed to collect the data. Findings indicate that KJ01, KJ02, and KJ03 fall under the category of LOS D considering the attributes of service frequency, service hours, passenger load/thresholds, and speed of bus. The discovery may serve as a useful guidance for the development of a comprehensive plan for LOS to be coordinated in improving the service quality of bus transportation Malaysian Institute of Planners 2020 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/88871/1/LOS.pdf Mat Shukri, Nur Shazreena and Ponrahono, Zakiah and Sunoto @ Hj. Faisal, Yakin Nur and Wan Ghazali, Wan Noratikah Wahidah (2020) Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor. Planning Malaysia, 18 (3). 241 - 250. ISSN 1675-6215; ESSN: 0128-0945 https://www.planningmalaysia.org/index.php/pmj/article/view/789
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Level of service (LOS) is a method used for the development of transportation infrastructure designations based on a specific analysis. The concept of LOS lies on the importance of an assessment of roadway operational performance services for the improvement of bus service delivery. A high performance of bus service delivery could relatively influence the satisfaction level of its users. This study assesses the LOS of three main designated routes of SMART buses in Kajang Selangor (KJ01, KJ02, and KJ03). TheSMART buses are free buses provided under a free transit programme which aims to encourage people to use public transportation. An on-board survey and inventory observation were employed to collect the data. Findings indicate that KJ01, KJ02, and KJ03 fall under the category of LOS D considering the attributes of service frequency, service hours, passenger load/thresholds, and speed of bus. The discovery may serve as a useful guidance for the development of a comprehensive plan for LOS to be coordinated in improving the service quality of bus transportation
format Article
author Mat Shukri, Nur Shazreena
Ponrahono, Zakiah
Sunoto @ Hj. Faisal, Yakin Nur
Wan Ghazali, Wan Noratikah Wahidah
spellingShingle Mat Shukri, Nur Shazreena
Ponrahono, Zakiah
Sunoto @ Hj. Faisal, Yakin Nur
Wan Ghazali, Wan Noratikah Wahidah
Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor
author_facet Mat Shukri, Nur Shazreena
Ponrahono, Zakiah
Sunoto @ Hj. Faisal, Yakin Nur
Wan Ghazali, Wan Noratikah Wahidah
author_sort Mat Shukri, Nur Shazreena
title Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor
title_short Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor
title_full Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor
title_fullStr Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor
title_full_unstemmed Evaluation of level of service (LOS) on routes of smart bus in Kajang, Selangor
title_sort evaluation of level of service (los) on routes of smart bus in kajang, selangor
publisher Malaysian Institute of Planners
publishDate 2020
url http://psasir.upm.edu.my/id/eprint/88871/1/LOS.pdf
http://psasir.upm.edu.my/id/eprint/88871/
https://www.planningmalaysia.org/index.php/pmj/article/view/789
_version_ 1739829890252800000
score 13.211869

Similar Items