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E-counselling process and skills: a literature review

The world in 21st century now is moving and developing at a fast rate which influences growth in variety of fields including the counselling field. As individuals are becoming more tech-savvy, and geographical distance no longer considered as an obstacle, counselling over the virtual environment is...

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Main Authors: Asri, Alia Sarah, Zainudin, Zaida Nor, Wan Othman, Wan Norhayati, Hassan, Siti Aishah, Ahmad, Nor Aniza, Abu Talib, Mansor, Mohamad Yusop, Yusni
Format: Article
Language:English
Published: Innovare Academics Sciences 2020
Online Access:http://psasir.upm.edu.my/id/eprint/88554/1/ABSTRACT.pdf
http://psasir.upm.edu.my/id/eprint/88554/
http://www.jcreview.com/issue.php?volume=Volume%207%20&issue=Issue-13&year=2020
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spelling my.upm.eprints.885542021-12-21T08:40:15Z http://psasir.upm.edu.my/id/eprint/88554/ E-counselling process and skills: a literature review Asri, Alia Sarah Zainudin, Zaida Nor Wan Othman, Wan Norhayati Hassan, Siti Aishah Ahmad, Nor Aniza Abu Talib, Mansor Mohamad Yusop, Yusni The world in 21st century now is moving and developing at a fast rate which influences growth in variety of fields including the counselling field. As individuals are becoming more tech-savvy, and geographical distance no longer considered as an obstacle, counselling over the virtual environment is becoming a possible modality and alternative to traditional or face-to-face counselling. Although there are currently many counsellors who are offering online services, there is, however, a lack of reference or structure on how they are conducting the sessions ethically and effectively. Hence, this review paper serves to address the lack of studies conducted on the e-counselling practice guidelines, while identifying counselling process and skills that are used by online counsellors. This systematic literature review applied PRISMA method where Inclusion and Exclusion criteria process are applied.. The articles are retrieved from two databases, Scopus and Academic Search Complete, where finally a total 25 articles were identified and reviewed. The findings from this study showed that there are many counselling skills and counselling process used in face-to-face counselling which are incorporated into online setting, along with addition of other skills, techniques and process which are prevalent in distant communication. The findings and data found from this study are expected to be fully utilized by online practitioners and counsellors most particularly, and as a reference for other researchers to improve and conduct more thorough studies on counselling delivery and modalities. Innovare Academics Sciences 2020 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/88554/1/ABSTRACT.pdf Asri, Alia Sarah and Zainudin, Zaida Nor and Wan Othman, Wan Norhayati and Hassan, Siti Aishah and Ahmad, Nor Aniza and Abu Talib, Mansor and Mohamad Yusop, Yusni (2020) E-counselling process and skills: a literature review. Journal of Critical Reviews, 7 (13). 629 - 643. ISSN 2394-5125 http://www.jcreview.com/issue.php?volume=Volume%207%20&issue=Issue-13&year=2020 10.31838/jcr.07.13.110
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The world in 21st century now is moving and developing at a fast rate which influences growth in variety of fields including the counselling field. As individuals are becoming more tech-savvy, and geographical distance no longer considered as an obstacle, counselling over the virtual environment is becoming a possible modality and alternative to traditional or face-to-face counselling. Although there are currently many counsellors who are offering online services, there is, however, a lack of reference or structure on how they are conducting the sessions ethically and effectively. Hence, this review paper serves to address the lack of studies conducted on the e-counselling practice guidelines, while identifying counselling process and skills that are used by online counsellors. This systematic literature review applied PRISMA method where Inclusion and Exclusion criteria process are applied.. The articles are retrieved from two databases, Scopus and Academic Search Complete, where finally a total 25 articles were identified and reviewed. The findings from this study showed that there are many counselling skills and counselling process used in face-to-face counselling which are incorporated into online setting, along with addition of other skills, techniques and process which are prevalent in distant communication. The findings and data found from this study are expected to be fully utilized by online practitioners and counsellors most particularly, and as a reference for other researchers to improve and conduct more thorough studies on counselling delivery and modalities.
format Article
author Asri, Alia Sarah
Zainudin, Zaida Nor
Wan Othman, Wan Norhayati
Hassan, Siti Aishah
Ahmad, Nor Aniza
Abu Talib, Mansor
Mohamad Yusop, Yusni
spellingShingle Asri, Alia Sarah
Zainudin, Zaida Nor
Wan Othman, Wan Norhayati
Hassan, Siti Aishah
Ahmad, Nor Aniza
Abu Talib, Mansor
Mohamad Yusop, Yusni
E-counselling process and skills: a literature review
author_facet Asri, Alia Sarah
Zainudin, Zaida Nor
Wan Othman, Wan Norhayati
Hassan, Siti Aishah
Ahmad, Nor Aniza
Abu Talib, Mansor
Mohamad Yusop, Yusni
author_sort Asri, Alia Sarah
title E-counselling process and skills: a literature review
title_short E-counselling process and skills: a literature review
title_full E-counselling process and skills: a literature review
title_fullStr E-counselling process and skills: a literature review
title_full_unstemmed E-counselling process and skills: a literature review
title_sort e-counselling process and skills: a literature review
publisher Innovare Academics Sciences
publishDate 2020
url http://psasir.upm.edu.my/id/eprint/88554/1/ABSTRACT.pdf
http://psasir.upm.edu.my/id/eprint/88554/
http://www.jcreview.com/issue.php?volume=Volume%207%20&issue=Issue-13&year=2020
_version_ 1720438532339662848
score 13.211869

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