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Predicting the effects of demographic factors on email satisfactory communication

Although empirical studies on information and communication technology have affirmed that Nigerian academic staff used email as the most useful internet product for accomplishing clerical tasks, email related studies so far researched in Nigeria seemed to have focused less on ascertaining if demogra...

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Main Authors: Anumudu, Chinedu Eugenia, Yasin, Megat Al Imran, Ahmad Ghazali, Akmar Hayati, AlSagoff, Syed Agil
Format: Article
Language:English
Published: Universiti Putra Malaysia Press 2020
Online Access:http://psasir.upm.edu.my/id/eprint/87237/1/Predicting%20the%20effects%20of%20demographic%20factors%20on%20email%20satisfactory%20communication.pdf
http://psasir.upm.edu.my/id/eprint/87237/
https://journalfbmk.upm.edu.my/ojs3/index.php/jlc/article/view/327
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spelling my.upm.eprints.872372022-01-20T08:38:56Z http://psasir.upm.edu.my/id/eprint/87237/ Predicting the effects of demographic factors on email satisfactory communication Anumudu, Chinedu Eugenia Yasin, Megat Al Imran Ahmad Ghazali, Akmar Hayati AlSagoff, Syed Agil Although empirical studies on information and communication technology have affirmed that Nigerian academic staff used email as the most useful internet product for accomplishing clerical tasks, email related studies so far researched in Nigeria seemed to have focused less on ascertaining if demographic factors could have effects on email satisfactory communication. Therefore, this study examined if demographic factors had effects on email satisfactory communication among South-East Nigerian academic staff. The quantitative research approach was used because the study engaged in descriptive and inferential studies. We found that the respondents' gender affected email satisfactory communication. However, the other four demographic factors that comprised age, job status, educational level, and working experience years did not have significant effects on email satisfactory communication. In terms of management patterns, the study established that more than half of the respondents rarely clean junk emails. Moreover, the findings demonstrated that the majority of them did not set up smart folders for moving joke and advertisement related-emails. Our study further indicated that more than half of the respondents were not strategically managing incoming emails. We, therefore, recommend that South-East Nigerian academic staff should consider regularly cleaning junk emails, setting up folders for moving jokes and advertisements related-emails, and adopting strategies for managing incoming emails if they anticipated achieving more email satisfactory communication. Conclusively, our findings contributed to understanding the effects of demographics factors on email satisfactory communication and other virtual communication technologies in addition to their effective management. Universiti Putra Malaysia Press 2020-09 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/87237/1/Predicting%20the%20effects%20of%20demographic%20factors%20on%20email%20satisfactory%20communication.pdf Anumudu, Chinedu Eugenia and Yasin, Megat Al Imran and Ahmad Ghazali, Akmar Hayati and AlSagoff, Syed Agil (2020) Predicting the effects of demographic factors on email satisfactory communication. Journal of Language and Communication, 7 (2). 681 - 695. ISSN 2637-0875 https://journalfbmk.upm.edu.my/ojs3/index.php/jlc/article/view/327
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Although empirical studies on information and communication technology have affirmed that Nigerian academic staff used email as the most useful internet product for accomplishing clerical tasks, email related studies so far researched in Nigeria seemed to have focused less on ascertaining if demographic factors could have effects on email satisfactory communication. Therefore, this study examined if demographic factors had effects on email satisfactory communication among South-East Nigerian academic staff. The quantitative research approach was used because the study engaged in descriptive and inferential studies. We found that the respondents' gender affected email satisfactory communication. However, the other four demographic factors that comprised age, job status, educational level, and working experience years did not have significant effects on email satisfactory communication. In terms of management patterns, the study established that more than half of the respondents rarely clean junk emails. Moreover, the findings demonstrated that the majority of them did not set up smart folders for moving joke and advertisement related-emails. Our study further indicated that more than half of the respondents were not strategically managing incoming emails. We, therefore, recommend that South-East Nigerian academic staff should consider regularly cleaning junk emails, setting up folders for moving jokes and advertisements related-emails, and adopting strategies for managing incoming emails if they anticipated achieving more email satisfactory communication. Conclusively, our findings contributed to understanding the effects of demographics factors on email satisfactory communication and other virtual communication technologies in addition to their effective management.
format Article
author Anumudu, Chinedu Eugenia
Yasin, Megat Al Imran
Ahmad Ghazali, Akmar Hayati
AlSagoff, Syed Agil
spellingShingle Anumudu, Chinedu Eugenia
Yasin, Megat Al Imran
Ahmad Ghazali, Akmar Hayati
AlSagoff, Syed Agil
Predicting the effects of demographic factors on email satisfactory communication
author_facet Anumudu, Chinedu Eugenia
Yasin, Megat Al Imran
Ahmad Ghazali, Akmar Hayati
AlSagoff, Syed Agil
author_sort Anumudu, Chinedu Eugenia
title Predicting the effects of demographic factors on email satisfactory communication
title_short Predicting the effects of demographic factors on email satisfactory communication
title_full Predicting the effects of demographic factors on email satisfactory communication
title_fullStr Predicting the effects of demographic factors on email satisfactory communication
title_full_unstemmed Predicting the effects of demographic factors on email satisfactory communication
title_sort predicting the effects of demographic factors on email satisfactory communication
publisher Universiti Putra Malaysia Press
publishDate 2020
url http://psasir.upm.edu.my/id/eprint/87237/1/Predicting%20the%20effects%20of%20demographic%20factors%20on%20email%20satisfactory%20communication.pdf
http://psasir.upm.edu.my/id/eprint/87237/
https://journalfbmk.upm.edu.my/ojs3/index.php/jlc/article/view/327
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score 13.211869

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