Modeling Workflow Processes Based on Tasks and Transactions: A Case Study of the UPM Graduate School Office
Workflow binds, integrates the people, the processes, and the organisation into a value chain. Workflow modeling is used to redesign work processes to increase the efficiency and productivity of work. Workflow is said to be the technological cousin to Business Process Reengineering. Workflow car...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English English |
| Published: |
1997
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| Online Access: | http://psasir.upm.edu.my/id/eprint/8619/1/FSAS_1997_2_A.pdf http://psasir.upm.edu.my/id/eprint/8619/ |
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| Summary: | Workflow binds, integrates the people, the processes, and
the organisation into a value chain. Workflow modeling is used to
redesign work processes to increase the efficiency and productivity
of work. Workflow is said to be the technological cousin to
Business Process Reengineering. Workflow carries the promise of
integrating office work, resulting in short delay times, improved
customer services and better knowledge of logistics parameters of
office work.
Workflow systems support business systems by maintaining
the logical sequence of transitions between tasks in a work
process, making sure that all related tasks or a process are completed. Tasks and transactions form an integral part of a
workflow management system.
However, workflow modeling is a relatively new field. Many
organisations intending to conduct business process re-engineering
are finding it difficult to obtain frameworks to model their
workflows. This study presents the development of a framework
for these organisations to model workflow processes. Old
workflow processes are studied from a selected organisation and a
new workflow model is designed. The performance improvements
of the new workflow model over the old workflow model are then
quantified. From here, a framework for workflow modeling is
produced for future reference.
Important concepts and issues that need attention when
modeling workflows, are discussed. These issues can be used to
overcome setbacks faced by many organisations while modeling
their workflows, such as identifying problems in the workflow and
redesigning a workflow model that will increase productivity.
From this study, it is revealed that redesigning workflows
require that each process be looked into carefully for its flaws and
problems, to look for measures to improve the processes, and to
redesign these workflow processes with attention given to issues,such as allowing the workflow model to be open, reusable,
portable and scalable. With these issues in reference, workflow
modeling can then be successfully implemented, for the
re-engineering of any organisation. |
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