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Total quality management in the health-care context: integrating the literature and directing future research

Background: Synergistic integration of predictors and elements that determine the success of total quality management (TQM) implementations in hospitals has been the bane of theoretical development in the TQM research area. Thus, this paper aims to offer a systematic literature review to provide a f...

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Main Authors: Majdi M., Alzoub, Kadir Shahar, Hayati, Abdul Manaf, Rosliza, Ariffin, Ahmad Azuhairi, Al-Hamdan, Zaid
Format: Article
Language:English
Published: Dove Medical Press 2019
Online Access:http://psasir.upm.edu.my/id/eprint/82657/1/Total%20quality%20management%20in%20the%20health-care%20context%20integrating%20the%20literature%20and%20directing%20future%20research.pdf
http://psasir.upm.edu.my/id/eprint/82657/
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spelling my.upm.eprints.826572020-09-15T08:46:25Z http://psasir.upm.edu.my/id/eprint/82657/ Total quality management in the health-care context: integrating the literature and directing future research Majdi M., Alzoub Kadir Shahar, Hayati Abdul Manaf, Rosliza Ariffin, Ahmad Azuhairi Al-Hamdan, Zaid Background: Synergistic integration of predictors and elements that determine the success of total quality management (TQM) implementations in hospitals has been the bane of theoretical development in the TQM research area. Thus, this paper aims to offer a systematic literature review to provide a foundation on which research on TQM can be built and to identify the predictors of successful TQM in the health-care context. Materials and methods: A systematic literature survey was adopted in this paper, involving the review of 25 relevant researched articles found in the databases Science Direct, EBSCO, MEDLINE, CINAHL and PubMed. Result: The systematic literature survey reveals five variables to be core predictors of TQM, signifying how important these variables are in the successful implementation of TQM in the health-care context. Also, it is revealed that the identified core predictors have positive effects on an improved health-care system. However, the systematic survey of the literature reveals a dearth of studies on TQM in the health-care context. Conclusion: As TQM has become an important management approach for advancing effectiveness in the health-care sector, this kind of research is of value to researchers and managers. Stakeholders in the health sectors should introduce and implement TQM in hospitals and clinics. Nevertheless, this study has limitations, including that the databases and search engines adopted for the literature search are not exhaustive. Dove Medical Press 2019 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/82657/1/Total%20quality%20management%20in%20the%20health-care%20context%20integrating%20the%20literature%20and%20directing%20future%20research.pdf Majdi M., Alzoub and Kadir Shahar, Hayati and Abdul Manaf, Rosliza and Ariffin, Ahmad Azuhairi and Al-Hamdan, Zaid (2019) Total quality management in the health-care context: integrating the literature and directing future research. Risk Management and Healthcare Policy, 12. pp. 167-177. ISSN 1179-1594 10.2147/RMHP.S197038
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description Background: Synergistic integration of predictors and elements that determine the success of total quality management (TQM) implementations in hospitals has been the bane of theoretical development in the TQM research area. Thus, this paper aims to offer a systematic literature review to provide a foundation on which research on TQM can be built and to identify the predictors of successful TQM in the health-care context. Materials and methods: A systematic literature survey was adopted in this paper, involving the review of 25 relevant researched articles found in the databases Science Direct, EBSCO, MEDLINE, CINAHL and PubMed. Result: The systematic literature survey reveals five variables to be core predictors of TQM, signifying how important these variables are in the successful implementation of TQM in the health-care context. Also, it is revealed that the identified core predictors have positive effects on an improved health-care system. However, the systematic survey of the literature reveals a dearth of studies on TQM in the health-care context. Conclusion: As TQM has become an important management approach for advancing effectiveness in the health-care sector, this kind of research is of value to researchers and managers. Stakeholders in the health sectors should introduce and implement TQM in hospitals and clinics. Nevertheless, this study has limitations, including that the databases and search engines adopted for the literature search are not exhaustive.
format Article
author Majdi M., Alzoub
Kadir Shahar, Hayati
Abdul Manaf, Rosliza
Ariffin, Ahmad Azuhairi
Al-Hamdan, Zaid
spellingShingle Majdi M., Alzoub
Kadir Shahar, Hayati
Abdul Manaf, Rosliza
Ariffin, Ahmad Azuhairi
Al-Hamdan, Zaid
Total quality management in the health-care context: integrating the literature and directing future research
author_facet Majdi M., Alzoub
Kadir Shahar, Hayati
Abdul Manaf, Rosliza
Ariffin, Ahmad Azuhairi
Al-Hamdan, Zaid
author_sort Majdi M., Alzoub
title Total quality management in the health-care context: integrating the literature and directing future research
title_short Total quality management in the health-care context: integrating the literature and directing future research
title_full Total quality management in the health-care context: integrating the literature and directing future research
title_fullStr Total quality management in the health-care context: integrating the literature and directing future research
title_full_unstemmed Total quality management in the health-care context: integrating the literature and directing future research
title_sort total quality management in the health-care context: integrating the literature and directing future research
publisher Dove Medical Press
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/82657/1/Total%20quality%20management%20in%20the%20health-care%20context%20integrating%20the%20literature%20and%20directing%20future%20research.pdf
http://psasir.upm.edu.my/id/eprint/82657/
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score 13.211869

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