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Analysis and development of customer billing telephony system

The telecommunications industry has gone through series of development efforts to provide quality services to their consumers. Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment. However, the chall...

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Main Authors: Bidin, Raziera, Kamaruddin, Azrina, Che Pa, Noraini
Format: Article
Language:English
Published: University of Baghdad 2019
Online Access:http://psasir.upm.edu.my/id/eprint/80631/1/TELE.pdf
http://psasir.upm.edu.my/id/eprint/80631/
https://www.iasj.net/iasj?func=fulltext&aId=164954
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spelling my.upm.eprints.806312020-11-04T13:13:51Z http://psasir.upm.edu.my/id/eprint/80631/ Analysis and development of customer billing telephony system Bidin, Raziera Kamaruddin, Azrina Che Pa, Noraini The telecommunications industry has gone through series of development efforts to provide quality services to their consumers. Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment. However, the challenge confronting telecommunications industry is to meet the customer satisfaction in the billing system such as accuracy, easy to understand and unambiguous billing issue. In order to develop Customer Billing Telephony System,a user experience study is conducted to gather the user requirements. Hence, the CBTS was developed that takes into consideration user’s value experience that provides a support for managing and monitoring billing process. Then the CBTS was evaluated by the users using User Experience Questionnaire (UEQ) to prove the efficiency and correctness in billing process. The result shown that the users give the positive feedback of the CBTS. University of Baghdad 2019 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80631/1/TELE.pdf Bidin, Raziera and Kamaruddin, Azrina and Che Pa, Noraini (2019) Analysis and development of customer billing telephony system. Baghdad Science Journal, 16 (2). pp. 428-435. ISSN 2078-8665; ESSN: 2411-7986 https://www.iasj.net/iasj?func=fulltext&aId=164954 10.21123/bsj.2019.16.2(SI)0428
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The telecommunications industry has gone through series of development efforts to provide quality services to their consumers. Generally, telecommunication industry provides two main services such as telephony and internet which involved customer registration, billing and payment. However, the challenge confronting telecommunications industry is to meet the customer satisfaction in the billing system such as accuracy, easy to understand and unambiguous billing issue. In order to develop Customer Billing Telephony System,a user experience study is conducted to gather the user requirements. Hence, the CBTS was developed that takes into consideration user’s value experience that provides a support for managing and monitoring billing process. Then the CBTS was evaluated by the users using User Experience Questionnaire (UEQ) to prove the efficiency and correctness in billing process. The result shown that the users give the positive feedback of the CBTS.
format Article
author Bidin, Raziera
Kamaruddin, Azrina
Che Pa, Noraini
spellingShingle Bidin, Raziera
Kamaruddin, Azrina
Che Pa, Noraini
Analysis and development of customer billing telephony system
author_facet Bidin, Raziera
Kamaruddin, Azrina
Che Pa, Noraini
author_sort Bidin, Raziera
title Analysis and development of customer billing telephony system
title_short Analysis and development of customer billing telephony system
title_full Analysis and development of customer billing telephony system
title_fullStr Analysis and development of customer billing telephony system
title_full_unstemmed Analysis and development of customer billing telephony system
title_sort analysis and development of customer billing telephony system
publisher University of Baghdad
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/80631/1/TELE.pdf
http://psasir.upm.edu.my/id/eprint/80631/
https://www.iasj.net/iasj?func=fulltext&aId=164954
_version_ 1683232234736189440
score 13.211869

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