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Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises

The purpose of this paper is to identify the relationship between the determinants of internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises (SMEs). Internationalisation covers the dimensions of knowledge, trust, commitment and opportunity develo...

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Main Authors: Poh, Ling Chong, Tze, San Ong, Abdullah, Amalina, Wei, Chong Choo
Format: Article
Language:English
Published: Growing Science 2019
Online Access:http://psasir.upm.edu.my/id/eprint/80301/1/Internationalisation%20and%20innovation%20on%20balanced%20scorecard%20%28BSC%29%20among%20Malaysian%20small%20and%20medium%20enterprises.pdf
http://psasir.upm.edu.my/id/eprint/80301/
https://www.researchgate.net/publication/333509677_Internationalisation_and_innovation_on_balanced_scorecard_BSC_among_Malaysian_small_and_medium_enterprises_SMEs
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spelling my.upm.eprints.803012020-10-20T20:02:56Z http://psasir.upm.edu.my/id/eprint/80301/ Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises Poh, Ling Chong Tze, San Ong Abdullah, Amalina Wei, Chong Choo The purpose of this paper is to identify the relationship between the determinants of internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises (SMEs). Internationalisation covers the dimensions of knowledge, trust, commitment and opportunity development, which can benefit the firm performance in Malaysia by increasing the involvement of SMEs in international business activities. A sample of 202 firms was considered for this study and Structural Equation Modelling (SEM) was used. The dimensions of knowledge, trust, commitment and opportunity development were observed to examine the proposed hypotheses. The results indicate that internationalisation as a whole; such as knowledge, trust, commitment and opportunity development played an important role in innovation and balanced scorecard among Malaysian SMEs. However, this also can solve the existing myth of a role in the internationalisation on innovation towards a balanced scorecard of SMEs in Malaysia because family businesses are a critical pillar of many Malaysian enterprises. Therefore, this research conveys an understanding to the owners and managers to quickly achieve innovation and balanced scorecard results. Finally, this study brings some conclusions to the policy makers and regulators as well. Growing Science 2019 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80301/1/Internationalisation%20and%20innovation%20on%20balanced%20scorecard%20%28BSC%29%20among%20Malaysian%20small%20and%20medium%20enterprises.pdf Poh, Ling Chong and Tze, San Ong and Abdullah, Amalina and Wei, Chong Choo (2019) Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises. Management Science Letters, 9 (10). pp. 1617-1632. ISSN 1923-9335;ESSN: 1923-9343 https://www.researchgate.net/publication/333509677_Internationalisation_and_innovation_on_balanced_scorecard_BSC_among_Malaysian_small_and_medium_enterprises_SMEs 10.5267/j.msl.2019.5.025
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The purpose of this paper is to identify the relationship between the determinants of internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises (SMEs). Internationalisation covers the dimensions of knowledge, trust, commitment and opportunity development, which can benefit the firm performance in Malaysia by increasing the involvement of SMEs in international business activities. A sample of 202 firms was considered for this study and Structural Equation Modelling (SEM) was used. The dimensions of knowledge, trust, commitment and opportunity development were observed to examine the proposed hypotheses. The results indicate that internationalisation as a whole; such as knowledge, trust, commitment and opportunity development played an important role in innovation and balanced scorecard among Malaysian SMEs. However, this also can solve the existing myth of a role in the internationalisation on innovation towards a balanced scorecard of SMEs in Malaysia because family businesses are a critical pillar of many Malaysian enterprises. Therefore, this research conveys an understanding to the owners and managers to quickly achieve innovation and balanced scorecard results. Finally, this study brings some conclusions to the policy makers and regulators as well.
format Article
author Poh, Ling Chong
Tze, San Ong
Abdullah, Amalina
Wei, Chong Choo
spellingShingle Poh, Ling Chong
Tze, San Ong
Abdullah, Amalina
Wei, Chong Choo
Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises
author_facet Poh, Ling Chong
Tze, San Ong
Abdullah, Amalina
Wei, Chong Choo
author_sort Poh, Ling Chong
title Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises
title_short Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises
title_full Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises
title_fullStr Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises
title_full_unstemmed Internationalisation and innovation on balanced scorecard (BSC) among Malaysian small and medium enterprises
title_sort internationalisation and innovation on balanced scorecard (bsc) among malaysian small and medium enterprises
publisher Growing Science
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/80301/1/Internationalisation%20and%20innovation%20on%20balanced%20scorecard%20%28BSC%29%20among%20Malaysian%20small%20and%20medium%20enterprises.pdf
http://psasir.upm.edu.my/id/eprint/80301/
https://www.researchgate.net/publication/333509677_Internationalisation_and_innovation_on_balanced_scorecard_BSC_among_Malaysian_small_and_medium_enterprises_SMEs
_version_ 1681490813309157376
score 13.211869

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