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Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company

This study aims to examine the relationship between internal corporate social responsibility (CSR) practices and job satisfaction of employees in a Malaysian banking company. The study utilised Carroll’s revised pyramid of global CSR and performance model with the selected CSR dimensions developed...

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Main Authors: Chan, Tak Jie, Mohd Hassan, Nurul` Ain
Format: Article
Language:English
Published: Penerbit Universiti Kebangsaan Malaysia 2019
Online Access:http://psasir.upm.edu.my/id/eprint/80296/1/Internal%20corporate%20social%20responsibility%20practices%20and%20employees%27%20job%20satisfaction%20in%20a%20Malaysian%20banking%20company.pdf
http://psasir.upm.edu.my/id/eprint/80296/
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spelling my.upm.eprints.802962020-10-20T19:36:40Z http://psasir.upm.edu.my/id/eprint/80296/ Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company Chan, Tak Jie Mohd Hassan, Nurul` Ain This study aims to examine the relationship between internal corporate social responsibility (CSR) practices and job satisfaction of employees in a Malaysian banking company. The study utilised Carroll’s revised pyramid of global CSR and performance model with the selected CSR dimensions developed by Mohd Hasan (2013), consisting of the best global and local CSR practices. Multistage sampling, simple random sampling and convenient sampling was used. This study employed a quantitative (survey) method, wherein questionnaires were distributed to 342 bank staff (managerial and non-managerial), but only 174 valid responses were received. The data were analysed using Pearson-Product Moment Correlation test and Multiple Regression test through the Statistical Package for the Social Sciences (SPSS) version 22.0. The findings of multiple regression analysis revealed that human rights, labour rights and compliance with certified international standards pertaining to ethical and legal aspects of internal CSR were significant predictors of job satisfaction in the current context. Conclusion, limitations, implications of the findings, and suggestions for future study are also discussed. Penerbit Universiti Kebangsaan Malaysia 2019 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80296/1/Internal%20corporate%20social%20responsibility%20practices%20and%20employees%27%20job%20satisfaction%20in%20a%20Malaysian%20banking%20company.pdf Chan, Tak Jie and Mohd Hassan, Nurul` Ain (2019) Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company. Jurnal Pengurusan, 55. pp. 97-109. ISSN 0127-2713 10.17576/pengurusan-2019-55-08
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description This study aims to examine the relationship between internal corporate social responsibility (CSR) practices and job satisfaction of employees in a Malaysian banking company. The study utilised Carroll’s revised pyramid of global CSR and performance model with the selected CSR dimensions developed by Mohd Hasan (2013), consisting of the best global and local CSR practices. Multistage sampling, simple random sampling and convenient sampling was used. This study employed a quantitative (survey) method, wherein questionnaires were distributed to 342 bank staff (managerial and non-managerial), but only 174 valid responses were received. The data were analysed using Pearson-Product Moment Correlation test and Multiple Regression test through the Statistical Package for the Social Sciences (SPSS) version 22.0. The findings of multiple regression analysis revealed that human rights, labour rights and compliance with certified international standards pertaining to ethical and legal aspects of internal CSR were significant predictors of job satisfaction in the current context. Conclusion, limitations, implications of the findings, and suggestions for future study are also discussed.
format Article
author Chan, Tak Jie
Mohd Hassan, Nurul` Ain
spellingShingle Chan, Tak Jie
Mohd Hassan, Nurul` Ain
Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company
author_facet Chan, Tak Jie
Mohd Hassan, Nurul` Ain
author_sort Chan, Tak Jie
title Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company
title_short Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company
title_full Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company
title_fullStr Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company
title_full_unstemmed Internal corporate social responsibility practices and employees' job satisfaction in a Malaysian banking company
title_sort internal corporate social responsibility practices and employees' job satisfaction in a malaysian banking company
publisher Penerbit Universiti Kebangsaan Malaysia
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/80296/1/Internal%20corporate%20social%20responsibility%20practices%20and%20employees%27%20job%20satisfaction%20in%20a%20Malaysian%20banking%20company.pdf
http://psasir.upm.edu.my/id/eprint/80296/
_version_ 1681490812609757184
score 13.211869

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