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Intention to use m-government services among consumers in Putrajaya

The primary aim of this study is to identify the relationship between selected factors and the intention to use m-government services among consumers. The study employs the Pearson correlation analysis to test the Technology Acceptance Model (TAM) by incorporating the factors of perceived usefulness...

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Main Authors: Ishak, Maizatul Aqira, Muhammad Arif, Afida Mastura
Format: Article
Language:English
Published: Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna 2019
Online Access:http://psasir.upm.edu.my/id/eprint/80292/1/Intention%20to%20use%20m-government%20services%20among%20consumers%20in%20Putrajaya.pdf
http://psasir.upm.edu.my/id/eprint/80292/
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spelling my.upm.eprints.802922020-10-25T00:30:09Z http://psasir.upm.edu.my/id/eprint/80292/ Intention to use m-government services among consumers in Putrajaya Ishak, Maizatul Aqira Muhammad Arif, Afida Mastura The primary aim of this study is to identify the relationship between selected factors and the intention to use m-government services among consumers. The study employs the Pearson correlation analysis to test the Technology Acceptance Model (TAM) by incorporating the factors of perceived usefulness, perceived ease of use and perceived trustworthiness. The research is based upon a self-administrated questionnaire survey of 200 consumers in Putrajaya.. The outcome revealed a significant and positive relationship between perceived usefulness, perceived ease of use and perceived trustworthiness with the intention to use m-government services. The findings of this study should enable m-government service providers to better understand the factors that can attract the consumers’ intention to use m-government services. This can be done by enhancing the ease of use and usefulness of the services. Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna 2019-12 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/80292/1/Intention%20to%20use%20m-government%20services%20among%20consumers%20in%20Putrajaya.pdf Ishak, Maizatul Aqira and Muhammad Arif, Afida Mastura (2019) Intention to use m-government services among consumers in Putrajaya. Jurnal Pengguna Malaysia, 33. pp. 136-147. ISSN 1511-998X
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The primary aim of this study is to identify the relationship between selected factors and the intention to use m-government services among consumers. The study employs the Pearson correlation analysis to test the Technology Acceptance Model (TAM) by incorporating the factors of perceived usefulness, perceived ease of use and perceived trustworthiness. The research is based upon a self-administrated questionnaire survey of 200 consumers in Putrajaya.. The outcome revealed a significant and positive relationship between perceived usefulness, perceived ease of use and perceived trustworthiness with the intention to use m-government services. The findings of this study should enable m-government service providers to better understand the factors that can attract the consumers’ intention to use m-government services. This can be done by enhancing the ease of use and usefulness of the services.
format Article
author Ishak, Maizatul Aqira
Muhammad Arif, Afida Mastura
spellingShingle Ishak, Maizatul Aqira
Muhammad Arif, Afida Mastura
Intention to use m-government services among consumers in Putrajaya
author_facet Ishak, Maizatul Aqira
Muhammad Arif, Afida Mastura
author_sort Ishak, Maizatul Aqira
title Intention to use m-government services among consumers in Putrajaya
title_short Intention to use m-government services among consumers in Putrajaya
title_full Intention to use m-government services among consumers in Putrajaya
title_fullStr Intention to use m-government services among consumers in Putrajaya
title_full_unstemmed Intention to use m-government services among consumers in Putrajaya
title_sort intention to use m-government services among consumers in putrajaya
publisher Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/80292/1/Intention%20to%20use%20m-government%20services%20among%20consumers%20in%20Putrajaya.pdf
http://psasir.upm.edu.my/id/eprint/80292/
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score 13.211869

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