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Empirical studies on the impact of software customization on quality attributes: a systematic review

Software needs to deliver acceptable levels of quality, whilst meeting the functional demands of users. This need is gaining more consideration in Enterprise Resource Planning (ERP) and multi-tenant software. This study investigated the effect of software customization on external quality attribut...

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Main Authors: Ali, Abdulrazzaq Qasem, Md Sultan, Abu Bakar, Abd Ghani, Abdul Azim, Zulzalil, Hazura
Format: Article
Published: Little Lion Scientific 2019
Online Access:http://psasir.upm.edu.my/id/eprint/79658/
http://www.jatit.org/volumes/ninetyseven6.php
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spelling my.upm.eprints.796582023-02-08T04:46:02Z http://psasir.upm.edu.my/id/eprint/79658/ Empirical studies on the impact of software customization on quality attributes: a systematic review Ali, Abdulrazzaq Qasem Md Sultan, Abu Bakar Abd Ghani, Abdul Azim Zulzalil, Hazura Software needs to deliver acceptable levels of quality, whilst meeting the functional demands of users. This need is gaining more consideration in Enterprise Resource Planning (ERP) and multi-tenant software. This study investigated the effect of software customization on external quality attributes via four pertinent primary studies, which were summarized, aggregated, discussed and presented through a systematic literature review. The primary studies in this review were chosen through the application of inclusion and exclusion criteria to applicable articles published during the period 2000-2016; they were analysed using research questions that focused on software customization, software quality attributes and measures, approaches, and impact results. The results revealed that each primary study had been applied in the context of ERP and demonstrated that different types of customizations can have various effects on particular quality attributes. Accordingly, further research is needed to determine the impact of customization on each external quality attribute. Little Lion Scientific 2019 Article PeerReviewed Ali, Abdulrazzaq Qasem and Md Sultan, Abu Bakar and Abd Ghani, Abdul Azim and Zulzalil, Hazura (2019) Empirical studies on the impact of software customization on quality attributes: a systematic review. Journal of Theoretical and Applied Information Technology, 97 (6). pp. 1747-1763. ISSN 1992-8645; ESSN: 1817-3195 http://www.jatit.org/volumes/ninetyseven6.php
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
description Software needs to deliver acceptable levels of quality, whilst meeting the functional demands of users. This need is gaining more consideration in Enterprise Resource Planning (ERP) and multi-tenant software. This study investigated the effect of software customization on external quality attributes via four pertinent primary studies, which were summarized, aggregated, discussed and presented through a systematic literature review. The primary studies in this review were chosen through the application of inclusion and exclusion criteria to applicable articles published during the period 2000-2016; they were analysed using research questions that focused on software customization, software quality attributes and measures, approaches, and impact results. The results revealed that each primary study had been applied in the context of ERP and demonstrated that different types of customizations can have various effects on particular quality attributes. Accordingly, further research is needed to determine the impact of customization on each external quality attribute.
format Article
author Ali, Abdulrazzaq Qasem
Md Sultan, Abu Bakar
Abd Ghani, Abdul Azim
Zulzalil, Hazura
spellingShingle Ali, Abdulrazzaq Qasem
Md Sultan, Abu Bakar
Abd Ghani, Abdul Azim
Zulzalil, Hazura
Empirical studies on the impact of software customization on quality attributes: a systematic review
author_facet Ali, Abdulrazzaq Qasem
Md Sultan, Abu Bakar
Abd Ghani, Abdul Azim
Zulzalil, Hazura
author_sort Ali, Abdulrazzaq Qasem
title Empirical studies on the impact of software customization on quality attributes: a systematic review
title_short Empirical studies on the impact of software customization on quality attributes: a systematic review
title_full Empirical studies on the impact of software customization on quality attributes: a systematic review
title_fullStr Empirical studies on the impact of software customization on quality attributes: a systematic review
title_full_unstemmed Empirical studies on the impact of software customization on quality attributes: a systematic review
title_sort empirical studies on the impact of software customization on quality attributes: a systematic review
publisher Little Lion Scientific
publishDate 2019
url http://psasir.upm.edu.my/id/eprint/79658/
http://www.jatit.org/volumes/ninetyseven6.php
_version_ 1758579827780091904
score 13.211869

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