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Establishing the concept of Muslim friendly hotel in Malaysia

This thesis examines the basic concept of Muslim friendly hotel from the view of key stakeholders in Malaysia include policy makers and hotel practitioners. It aims to understand the concept of Muslim friendly hotel and identify the characteristics of Muslim-friendly services and facilities from the...

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Main Author: Wan Zulkifli, Wan Sahida
Format: Thesis
Language:English
Published: 2014
Subjects:
Hotels - Religious aspects - Islam
Hospitality industry - Malaysia
Online Access:http://psasir.upm.edu.my/id/eprint/76078/1/IPPH%202014%2011%20IR.pdf
http://psasir.upm.edu.my/id/eprint/76078/
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spelling my.upm.eprints.760782019-11-26T07:53:52Z http://psasir.upm.edu.my/id/eprint/76078/ Establishing the concept of Muslim friendly hotel in Malaysia Wan Zulkifli, Wan Sahida This thesis examines the basic concept of Muslim friendly hotel from the view of key stakeholders in Malaysia include policy makers and hotel practitioners. It aims to understand the concept of Muslim friendly hotel and identify the characteristics of Muslim-friendly services and facilities from the key stakeholder’s point of view. A qualitative study using a case study approach was conducted with the aim to understand on the concept of Muslim friendly hotel in Malaysia, due to limited literature and sources in this field of study. In this thesis, a case study was adopted for the exploratory study. Several cases were examined to understand their similarities and differences. Non-participant observation was conducted in selected hotels to identify the facilities and services offered. A total of 8 in-depth interviews were conducted on relevant local authority’s bodies, ministries and selected hotel practitioners in Malaysia in order to obtain a clear view on Muslim friendly hotel. The interviews were tape recorded, transcribed and coded into raising themes. The study identified 10 themes on the concept of Muslim friendly hotel in Malaysia. The findings showed that providing Halal food and beverage, prayer facilities, Islamic design and decoration, Islamic programs, segregation of facilities between men and women, safety and security, Muslim employees, Islamic floor, appropriate dress code for employee and finance practice accordance to Islamic principles were the major themes for the concept of Muslim friendly hotel. From the themes emerged the researcher categorized it into four main theme; that are operation, services, environment and finance theme. Besides, the policy maker also stressed Muslim friendly hotels should undertake activities compliant to Islamic principles such as provide separate facilities between men and women in the hotel in order to cater the needs for Muslim guests. In addition, hotel practitioners also mention providing Halal food and beverage, and providing Muslim-friendly services and facilities were the most important in developing the concept of Muslim friendly hotel. Views from stakeholders are crucial in order to develop the basic concept of Muslim friendly hotel in Malaysia and also to develop the standard guidelines in Malaysian tourism industry. 2014-11 Thesis NonPeerReviewed text en http://psasir.upm.edu.my/id/eprint/76078/1/IPPH%202014%2011%20IR.pdf Wan Zulkifli, Wan Sahida (2014) Establishing the concept of Muslim friendly hotel in Malaysia. Masters thesis, Universiti Putra Malaysia. Hotels - Religious aspects - Islam Hospitality industry - Malaysia
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
topic Hotels - Religious aspects - Islam
Hospitality industry - Malaysia
spellingShingle Hotels - Religious aspects - Islam
Hospitality industry - Malaysia
Wan Zulkifli, Wan Sahida
Establishing the concept of Muslim friendly hotel in Malaysia
description This thesis examines the basic concept of Muslim friendly hotel from the view of key stakeholders in Malaysia include policy makers and hotel practitioners. It aims to understand the concept of Muslim friendly hotel and identify the characteristics of Muslim-friendly services and facilities from the key stakeholder’s point of view. A qualitative study using a case study approach was conducted with the aim to understand on the concept of Muslim friendly hotel in Malaysia, due to limited literature and sources in this field of study. In this thesis, a case study was adopted for the exploratory study. Several cases were examined to understand their similarities and differences. Non-participant observation was conducted in selected hotels to identify the facilities and services offered. A total of 8 in-depth interviews were conducted on relevant local authority’s bodies, ministries and selected hotel practitioners in Malaysia in order to obtain a clear view on Muslim friendly hotel. The interviews were tape recorded, transcribed and coded into raising themes. The study identified 10 themes on the concept of Muslim friendly hotel in Malaysia. The findings showed that providing Halal food and beverage, prayer facilities, Islamic design and decoration, Islamic programs, segregation of facilities between men and women, safety and security, Muslim employees, Islamic floor, appropriate dress code for employee and finance practice accordance to Islamic principles were the major themes for the concept of Muslim friendly hotel. From the themes emerged the researcher categorized it into four main theme; that are operation, services, environment and finance theme. Besides, the policy maker also stressed Muslim friendly hotels should undertake activities compliant to Islamic principles such as provide separate facilities between men and women in the hotel in order to cater the needs for Muslim guests. In addition, hotel practitioners also mention providing Halal food and beverage, and providing Muslim-friendly services and facilities were the most important in developing the concept of Muslim friendly hotel. Views from stakeholders are crucial in order to develop the basic concept of Muslim friendly hotel in Malaysia and also to develop the standard guidelines in Malaysian tourism industry.
format Thesis
author Wan Zulkifli, Wan Sahida
author_facet Wan Zulkifli, Wan Sahida
author_sort Wan Zulkifli, Wan Sahida
title Establishing the concept of Muslim friendly hotel in Malaysia
title_short Establishing the concept of Muslim friendly hotel in Malaysia
title_full Establishing the concept of Muslim friendly hotel in Malaysia
title_fullStr Establishing the concept of Muslim friendly hotel in Malaysia
title_full_unstemmed Establishing the concept of Muslim friendly hotel in Malaysia
title_sort establishing the concept of muslim friendly hotel in malaysia
publishDate 2014
url http://psasir.upm.edu.my/id/eprint/76078/1/IPPH%202014%2011%20IR.pdf
http://psasir.upm.edu.my/id/eprint/76078/
_version_ 1651869269911142400
score 13.211869

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