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Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company

The purpose of this study was to examine the relationship between dimensions of corporate social responsibility (CSR) practices and job satisfaction of employees in one of the banking companies in Malaysia. The study utilised CSR dimensions based on Carroll’s (2004) revised pyramid of global CSR and...

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Main Authors: Chan, Tak Jie, Mohd Hasan, Nurul Ain
Format: Article
Language:English
Published: American Scientific Publishers 2018
Online Access:http://psasir.upm.edu.my/id/eprint/73593/1/Predictors%20of%20employees%27%20job%20satisfaction%20through%20corporate%20social%20responsibility%20%28CSR%29%20practices%20in%20Malaysian%20banking%20company.pdf
http://psasir.upm.edu.my/id/eprint/73593/
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spelling my.upm.eprints.735932020-06-29T04:12:18Z http://psasir.upm.edu.my/id/eprint/73593/ Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company Chan, Tak Jie Mohd Hasan, Nurul Ain The purpose of this study was to examine the relationship between dimensions of corporate social responsibility (CSR) practices and job satisfaction of employees in one of the banking companies in Malaysia. The study utilised CSR dimensions based on Carroll’s (2004) revised pyramid of global CSR and performance model and the elements that developed by Mohd Hasan (2013) based on extensive reviews of global and local CSR best practice standards. A survey method was employed using multistage sampling. Questionnaires were distributed to 353 bank staff (managerial and non-managerial), generating 174 valid responses. The data were then analysed using Pearson-Product Moment Correlation and Multiple Regression tests using the stepwise method through the Statistical Package for the Social Sciences (SPSS) version 22.0. Based on the findings, financial necessity under the economic dimension, compliance with certified international standards under legal dimension, and community driven under philanthropy dimension yielded positive and moderate relationships with job satisfaction. However, environmental stewardship and social reporting categorised within the ethical CSR dimension have a positive but weak correlation with job satisfaction. Multiple regression analysis showed only community driven from the philanthropy dimension and compliance with certified international standards from the legal dimension were the significant predicting factors for job satisfaction in the current context. Conclusion, limitations of the study, implications of the findings, and suggestions for future study are also discussed. American Scientific Publishers 2018 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/73593/1/Predictors%20of%20employees%27%20job%20satisfaction%20through%20corporate%20social%20responsibility%20%28CSR%29%20practices%20in%20Malaysian%20banking%20company.pdf Chan, Tak Jie and Mohd Hasan, Nurul Ain (2018) Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company. Advanced Science Letters, 24 (5). pp. 3072-3078. ISSN 1936-6612; ESSN: 1936-7317 10.1166/asl.2018.11320
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
description The purpose of this study was to examine the relationship between dimensions of corporate social responsibility (CSR) practices and job satisfaction of employees in one of the banking companies in Malaysia. The study utilised CSR dimensions based on Carroll’s (2004) revised pyramid of global CSR and performance model and the elements that developed by Mohd Hasan (2013) based on extensive reviews of global and local CSR best practice standards. A survey method was employed using multistage sampling. Questionnaires were distributed to 353 bank staff (managerial and non-managerial), generating 174 valid responses. The data were then analysed using Pearson-Product Moment Correlation and Multiple Regression tests using the stepwise method through the Statistical Package for the Social Sciences (SPSS) version 22.0. Based on the findings, financial necessity under the economic dimension, compliance with certified international standards under legal dimension, and community driven under philanthropy dimension yielded positive and moderate relationships with job satisfaction. However, environmental stewardship and social reporting categorised within the ethical CSR dimension have a positive but weak correlation with job satisfaction. Multiple regression analysis showed only community driven from the philanthropy dimension and compliance with certified international standards from the legal dimension were the significant predicting factors for job satisfaction in the current context. Conclusion, limitations of the study, implications of the findings, and suggestions for future study are also discussed.
format Article
author Chan, Tak Jie
Mohd Hasan, Nurul Ain
spellingShingle Chan, Tak Jie
Mohd Hasan, Nurul Ain
Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company
author_facet Chan, Tak Jie
Mohd Hasan, Nurul Ain
author_sort Chan, Tak Jie
title Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company
title_short Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company
title_full Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company
title_fullStr Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company
title_full_unstemmed Predictors of employees' job satisfaction through corporate social responsibility (CSR) practices in Malaysian banking company
title_sort predictors of employees' job satisfaction through corporate social responsibility (csr) practices in malaysian banking company
publisher American Scientific Publishers
publishDate 2018
url http://psasir.upm.edu.my/id/eprint/73593/1/Predictors%20of%20employees%27%20job%20satisfaction%20through%20corporate%20social%20responsibility%20%28CSR%29%20practices%20in%20Malaysian%20banking%20company.pdf
http://psasir.upm.edu.my/id/eprint/73593/
_version_ 1671341094366871552
score 13.211869

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